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Wednesday, October 30 2019 | 11:00 AM

Research 2019 Orlando

Operator Story: Putting People First

Grow grow grow goes the corporate credo, but grow at any cost? Sue Cooper of Lazy Dog Adventures and the author of Millionaire in Flip Flops has a different message:…

Wednesday, October 30 2019 | 11:00 AM

Research 2019 Orlando

The Joy of Growing Pains

Growth in most companies is hardly a straight line up, but more like an adventure course with plenty of downs as well as ups. In this operator story, James Blick…

Wednesday, October 30 2019 | 11:00 AM

Consumer Trends 2019 Orlando

Next from Asia The Rise of Southeast Asia

While all eyes have focused on China, travel demand from Southeast Asia—from Indonesia to the Philippines and beyond—has been surging. This talk introduces us to the next big wave of…

Wednesday, October 30 2019 | 11:00 AM

Research 2019 Orlando

Operator Story Branding Bad

What started out as a failed business venture finally found its success by having their guests unleash their “bad side.” Hear about the journey YourBikerGang.com took to transition from a…

Wednesday, October 30 2019 | 11:00 AM

Consumer Trends 2019 Orlando

Online Expectations of the Next Gen

We all know lots of reviews and great photos are essential, but the next generation of travelers want something more. Drawing on parallels from online retailing, one of the world’s…

Wednesday, October 30 2019 | 11:00 AM

Consumer Trends 2019 Orlando

Traveler Trends: What Your Customers Want

Arival returns with its in-depth look at U.S. travelers and what they want from tour, activity and attraction operators for 2020. Arival’s new research looks at everything from how travelers…

Tuesday, October 29 2019 | 11:00 AM

2019 Orlando

A Very Visible Impact

Every tour operator wants their tours and experiences to have an impact. But Invisible Cities in the UK, Scotland, seeks to be transformational for its guides as well as its…

Tuesday, October 29 2019 | 11:00 AM

Interviews 2019 Orlando

Ask Me Anything: TripAdvisor

It’s one of our industry’s biggest online brands, the largest platform for traveler reviews and—for many operators—an important source of bookings. In this one-on-one interview, we (and you) ask the…

Tuesday, October 29 2019 | 11:00 AM

Consumer Trends 2019 Orlando

Disruption is Universal

No matter how large or how small, no company is immune to the disruption that technology innovation and changing traveler demands can bring. In this session, you’ll learn how Universal,…

Saturday, October 26 2019 | 00:00 AM

Research 2020 Arival 360

Keynote: The Way Forward

Challenges before us. Uncertainties ahead. Yet each of us must plot our path, and find our way forward. CEO Douglas Quinby kicks off Arival 360 with a look at the…

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