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  • Video

GetYourGuide CEO Talks New Funding, with Subtle Digs at Competitors

by | October 30, 2020

The CEO of the Berlin-based OTA says the company is stronger than ever while the competition retrenches.
  • Video

Empire State Building President: “We Had to Reinvent the Customer Journey”

by | October 28, 2020

This year has been tough on even the most iconic of attractions. Here’s how one of New York’s top attractions adapted to reopen in 2020.
  • Article

Make Better Decisions By Talking To Your Customers.

by | October 27, 2020

Don't assume you know what your customers think; speak to them!
  • Article

Perseverance vs. Pandemic

by | October 27, 2020

Four operator stories from Arival 360 that will simply inspire the heck out of you.
  • Article

Guest phones and photosystems during Covid-19 recovery

by | October 22, 2020

Thinking differently about guest photos can directly help you address your guests' concerns and your business goals.
  • Report

If OTA Market Share Is So Small, Why Are They Such a Big Deal?

by | October 21, 2020

The impact of online travel agencies, or OTAs, on the tours, activities, and attractions market is far more significant than their market share. Here’s why.
  • Article

Arival Partners with HTTA to Support Travel Industry Job Seekers

by | October 19, 2020

We are joining with several great industry bodies to support HTTA registry and help the many people in U.S. travel and tourism who’ve lost their job due to Covid-19
  • Article

Programming an Industry Conference When Your Industry Is on the Brink

by | October 19, 2020

Creators and sellers of tours, activities, attractions, and experiences are at a crossroads like no other. For Arival 360, we’re going to skip the optimism and pessimism for a big dose of realism.
  • Article

Submit Your Questions and Listings for Arival 360

by | October 15, 2020

Have a question for the leaders of Viator and GetYourGuide? Would you like to get live feedback on your Google MyBusiness page and your Viator listings? Submit your questions and listings here.
  • Article

Getting Real about Virtual Experiences

by | October 12, 2020

As Amazon’s surprise entry into online travel experiences continues the industry debate about virtual tours, some operators are finding opportunity in unexpected ways.
  • Report

The One Reason Why Most Tour & Activity Bookings Have Been Offline – And Why It’s Changing

by | October 12, 2020

According to a new Arival report on sales and distribution, the pandemic could do in 12 months what OTAs and tech companies have struggled to do for decades.
  • Article

Report: GetYourGuide Raising More Money, Again

by | October 6, 2020

As the pandemic continues, the OTA is reported to seek fresh investment capital; GetYourGuide says report is inaccurate.

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