From ticket counters and phone calls to websites, hotel concierges, cruise ships, and online travel agencies (OTAs), operators of tours, activities, and attractions have many sales channels to reach travelers and take bookings.
These distribution channels have undergone profound change over the past decade. The COVID-19 pandemic and its impact on travel are causing only further disruption in the distribution landscape.
Arival’s Sales & Distribution Trends & Outlook 2020 report explores the key trends shaping sales and distribution for travel’s third-largest sector: tours, activities, attractions, events, and experiences.