The State of Multi-Day Tour Tech (2021)

The technology landscape for multi-day tour operators is as diverse and complex as any in travel and tourism
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Summary

Arival has conducted a survey of multi-day tour operators to assess the landscape of the technology used. It is as diverse and complex as any in travel and tourism.

In this short report, we provide an overview of the technology landscape for multi-day tours and experiences, including outbound, inbound and group operators.

The Arival State of Multi-Day Tour Tech Report covers the following topics:

  • Tech adoption by multi-day tour operators
  • Types of tour operator reservations systems
  • Technology for DMCs & group operators
  • Tour & activity booking systems
  • Itinerary building & managing tools

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Arival has fielded The State of Multi-Day Tour Tech with the following partners and has received more than 850 qualified responses.

  • WeTravel
  • TourRadar
  • Adventure Travel Trade Association
  • Leisure Group Travel
  • National Tour Association
  • SYTA
  • Evaneos
  • GroupCollect
  • Intrepid Group
  • kimkim
  • Tour Amigo
  • Reposite
  • Travelstride
  • Wildebeest
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