MSC Cruises
MSC Cruises
Shore Excursions Coordinator
Where passion meets opportunity
The best of your adventures is the one you have yet to sail!
Your Purpose
The Shore Excursions Coordinator will assist the Shore Excursions Manager in preparing the shore excursions programs for a selected portfolio of ports within Caribbean and North American destinations. He/she will be in close communication with the local tour operators in the different destinations about the shore excursions program of the ports of his/her competence as well as to explore and develop new products in these same ports.
This is a hybrid position requiring 2 days per week in the office, in Miami.
Your Impact
- Setting up new Shore Excursion programs on regular basis, and maintaining existing ones
- Keeping tour descriptions files up to date for all programs
- Ensuring insurance certificates are on file up to date on a weekly basis
- Create web files in dedicated format for all programs.
- Address set up and /or web issues (IE: bugs in system) with web marketing and IT
- Create and maintain for new and existing programs tours bids (costs) in the costing platform.
- Provide assistance to customer service and contact centers with doubts and general inquiries
- Monitor tours inventory and sales, communicate accordingly with tour operators, contact centers and ships
- Communicates with the ships in the Caribbean area regarding reports and tours operations.
- Reviews reports from ships on a weekly basis and follow up with ships and tour operators as needed for corrective actions.
- Travels onboard vessels and by flight for product quality control and site inspections
- Benchmark activities as needed.
- Maintains in-house Shorex price lists and vendor directories up to date
- Assists with special projects
- Additional tasks and duties as assigned by the manager.
Your Journey so far
- Preferred 3 years’ experience in the cruise line industry / tours department.
- Selected candidate must be able to communicate professionally and effectively at all levels (verbal and written) with customers and within the company. Ability to clearly convey information through a variety of media (verbal, written, e-mail, etc.)
- Must be able to work independently and report to the manager as well as work well as part of a team.
- Strong organizational skills, highly organized and detailed. Flexibility and ability to multitask.
- Excellent ability to work in a deadline driven environment.
- Must demonstrate excellent phone manner and etiquette and be able to maintain a positive attitude when under pressure.
- Experience using computer software (including Outlook, Microsoft Word, Excel, Power Point).
- Availability to travel onboard the ship and by flight.
- Knowledge of languages other than English (German, French, Spanish, Italian) is a plus.
Your Essentials
- US Passport or US Permanent Resident
- Must hold a valid passport
- MSC Cruises is an E-Verify employer
MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!
Source ⇲
account.webspidermount.com
