ASM Global

ASM Global

Arena Tour Guide

Brooklyn, New York, United States

Position Title: Arena Tour Guide

Department: Administration

Reports to: Manager, Operations Administration

FLSA Status: Non-Exempt / Part-Time Hourly

Union Code: Non-Union

Minimum Pay Rate: $30.00/hour

Maximum Pay Rate: $30.00/hour

Are you someone who thrives on spontaneity, loves entertaining, and can adapt on the fly to create an unforgettable experience? We want you to join our team as a Tour Guide at Barclays Center!

As an Arena Tour Guide, you’ll be the face of our iconic venue, guiding guests through our rich history and sharing fascinating stories, all while keeping the tour fun and engaging. You’ll need to think quickly, adjust your approach based on the group, and personalize each tour to ensure it’s exactly what the guests want-making it a memorable experience they’ll recommend to everyone they know.

Key Responsibilities:

  • Lead engaging, adaptable tours: Guide guests through the arena, sharing rich history, fun anecdotes, and behind-the-scenes insights, while being able to shift focus or pace based on guest interests and energy.
  • Create memorable experiences: Engage guests by reading the room and adjusting your storytelling, tone, and pace on the fly to keep the experience lively, interactive, and entertaining.
  • Think on your feet: Whether answering unexpected questions or switching up the tour route based on time constraints or group preferences, your ability to adapt quickly will be key to creating a seamless and dynamic tour.
  • Provide excellent customer service: Help guests feel at ease and ensure they leave with a positive and lasting impression of their experience.
  • Personalize the tour experience: Tune into the vibe of the group and cater the tour to what interests them, ensuring no two tours are the same.
  • Promote the arena’s history and unique features: Highlight the key moments, historical milestones, and unique aspects of the arena, adjusting the focus to match the guests’ interests and group dynamics.
  • Encourage recommendations and positive reviews: Inspire guests to share their experience with friends, family, and on social media by delivering a fun, informative, and personalized tour.

Qualifications:

  • Dynamic personality and flexibility: You must be energetic, charismatic, and comfortable adapting to changing circumstances to create a unique experience for every tour.
  • Excellent communication skills: Ability to memorize a script, speak confidently, clearly, and naturally, engaging guests with your storytelling while remaining approachable and authentic.
  • Quick thinker: Able to think on your feet and adjust the tour based on real-time feedback, questions, or unexpected events.
  • Passionate about history and storytelling: A love for the venue’s history and an ability to weave fun, informative stories into the tour to keep guests engaged.
  • Customer-focused: Genuine desire to make each guest feel valued and to ensure they have an exceptional experience.
  • Experience in public speaking or guiding: Whether it’s entertaining, teaching, or leading groups, any experience in engaging an audience is a plus!
  • Flexible availability: Willingness to work varied hours, including weekends and holidays, depending on the tour schedule.

Why Join Us?

  • A fun and dynamic work environment: Every tour is different, and you’ll have the chance to meet people from all over the world while creating memorable moments.
  • Room for creativity and flexibility: Use your quick thinking and personality to shape the tour as you go, keeping it fresh and exciting for every guest.
  • Competitive pay & benefits: Enjoy a competitive hourly rate along with exclusive discounts to select local businesses, available only to Barclays Center employees.
  • Training & Attire: Come with an open mind, we’ll provide the training, and your very own Brooklyn swag, unique to The Brooklyn Way.

If you’re someone who thrives on spontaneity, loves to entertain, and has a knack for creating memorable experiences, we’d love for you to join our team. Apply today and help us make every tour at Barclays Center a must-see experience!

ASM Global reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description.

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