Operator Story: Help the Tour Guide Community

We have many hurdles ahead and recovery will take time. But if we can take away one thing from Arival, it’s that we are a unique industry, we help, support and encourage one another. A true community that we are all proud to be a part of.

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We have many hurdles ahead and recovery will take time. But if we can take away one thing from Arival, it’s that we are a unique industry, we help, support and encourage one another. A true community that we are all proud to be a part of.

Four weeks ago Arival made the announcement of their Berlin conference being canceled, I was hours away from boarding my flight. I headed back to my office, and within hours our business was being turned upside down. What started as a slow increase in cancellations was now an overwhelming flood. Travel bans, museums, and entire cities were shutting down one by one like dominos.

After the initial panic set in and then we accepted that all business will basically be paused indefinitely. I decided to focus on what we can do as a company to stay vital for whenever we get through this. Priorities were becoming clear, there is no question we need our guides taken care of first and foremost. They are not employees, they are independent freelancers, but that doesn’t mean they don’t count on us.

The idea was simple. Reach out to our past guests with a GoFundMe campaign. Who better to ask for support than the people who genuinely know how fantastic these guides are. We wanted to reach them on a personal level by making a video as a thank you.

Babylon Tours can only have so much impact. We are confident. However, that other Tour Operators and Colleagues (with whom we all share these excellent guides) will follow suit. Reach out to past customers who loved their experiences and guides. We are certain then that as a community, we can all generate some generous donations to give directly to our most valuable assets… the Guides!

Take action. Keep freelancers afloat. Remind them how appreciative we are of their work and dedication. We have many hurdles ahead, and recovery will take time. But if we can take away one thing from Arival, it’s that we are a unique industry, we help, support and encourage one another. A true community that we are all proud to be a part of.

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Membership Overview
ARIVAL CODE OF CONDUCT​
CONFERENCES AND COMMUNITY SPACES​

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events and in online community spaces:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
We are dedicated to transparency, committing to clear, open and honest communication.
We actively pursue and advocate for inclusion, diversity and representation of varying cultural backgrounds, perspectives and ideas

Arival welcomes people from all cultural backgrounds, and does not discriminate on the basis of race, color, creed, gender (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, religion (including religious dress and grooming), marital status, domestic partner status, genetic information, age, national origin or ancestry, military or veteran status, sexual orientation, physical or mental disability, or any other basis protected by federal, state, or local laws.

Accordingly, participants must refrain from displaying any demeaning, harassing, aggressive, or intimidating behavior or materials that would interfere with others’ experience and participation in our community.

If you witness or are subjected to inappropriate or disruptive behavior or have any other concerns, notify an Arival staff member as soon as possible.

Inappropriate or disruptive behavior will not be tolerated. Arival reserves the right to refuse entry to or remove any party from any event or community space at any time when participation or behavior create a disruption or hinder the event or enjoyment of the event by other participants. All determinations are at the sole discretion of Arival, and the decision of the Arival team will be final. Severe breaches of this Conference Code of Conduct may result in disqualification from participating in future events. Individuals expelled due to violating this Conference Code of Conduct will not be eligible for a refund or other consolation.

If you have questions regarding this Conference Code of Conduct or its implementation, please contact us at [email protected].