About Me
After 10 years working as a tour guide in NYC, Nikki had the opportunity to create the Guide Program at Intrepid Urban Adventures working with over 160 local operators and 1500 guides around the world. Currently, she uses her experience working with a large-scale global brand to help companies keep consistency across their brand (across cities, across tours, across guides).
Has Spoken At
Thursday, February 5 2026 | 11:00 AM EST
Insider Pro Meetup | From Good to Great: Rethinking the Tour Guide Training
Insider Pro Meetup | Rethinking Tour Guide Training Thursday, 5 February 2026 As tours scale and guest expectations rise, guide training has become a critical lever for quality and growth.…
Wednesday, June 9 2021 | 11:45 AM EST
The Wow Factor: The Formula for Creating Moments that Guests Remember
You can’t change bad weather or unexpected traffic...but can you can balance the unpredictable with a few well-placed, impactful moments. In this session, you’ll learn to identify, amplify and manufacture…
Friday, November 6 2020 | 00:00 AM
Finding Your ‘Why’, Change the World Through Your Tours
Do you remember why you got into tours & activities? Was it the flexible hours, the idea you would be outdoors, socializing, or to meet people from around the world?…


