Operator Stories

The upcoming Arival Berlin will feature two speakers from the hostel sector have built successful tour businesses. Their approach could be a model for the accommodation industry, and create opportunities for tour and activity operators to reach new customers through hotel and lodging partners.

It’s every small business owner’s worst nightmare, the natural disaster that threatens everything.

How one business grew in a small market, by embracing culinary and authentic experiences, using savvy marketing, and getting creative. Here’s their story.

The business of getting customers in the door has always been a challenge for operators, even a company selling a product as beloved as chocolate. In this operator profile, a small German chocolate museum describes how, by changing their focus on customers, they grew by 400%.

We have a plan for how life will go, but it rarely works out exactly how we thought. In this operator profile, Tom Medin of Local Tastes of the City Tours explains how embracing that can lead to success in life and business.

Making the hard choice and putting in the work is easier said than done. Every day we are faced with the prospect of cutting corners or taking the easy way out.

How this inspiring tour operator tackles one of the toughest subjects of all – racism – while building a successful culinary walking tour business.

Hear from and learn about operators of tours, activities and attractions from around the world.

Hear from and learn about operators of tours, activities and attractions from around the world.

Hear from and learn about operators of tours, activities and attractions from around the world.