The Arival Webinar Library at Your Fingertips

Did you miss an Arival online event? Here’s a quick summary of all of Arival’s online educational events with handy links.

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by | 22 September 2020

Since travel came to a halt in March 2020, Arival has produced an extended series of online educational events to help operators make the best of this tough time. 

Whether there was a webinar you missed and wanted to attend, or if there’s an area in your business that you know needs a little work, we have organized more than 20 of these sessions into a convenient list by three categories:

  1. Marketing
  2. Operations
  3. Distribution & Tech
  4. Contending with a Crisis

With travel still depressed and the slow winter season right around the corner, there’s never been a better time to dig in. 

Marketing

Search This: How to In-House Your SEO

  • Peter Ross, Co-Founder, 829 Studios

Prepare for the Rebound: 4 Strategies to Increase Direct Bookings After a Crisis

  • Drew Barrett, VP Sales – EMEA, FareHarbor

Local Tours & Activities Marketing: Build Your Playbook Now

  • Marica Mackenroth Brewster, CEO, Von Mack Agency

7 Steps You Can Take (an Advanced Digital Marketing Session)

Seven actionable, technical and tangible tactics that you should implement right now to take your digital marketing to the next level.

  • Tomis Tech & Arival

Google Marketing Ecosystem (and what you can do now for free)?

  • Robin Harnish, Co-founder & Head of Operations, TourismSolved
  • Simon van Wyk, Co-founder & Head of Agency, TourismSolved

Programmatic Advertising

  • Catlyn Origitano, Former Senior Manager, Destinations & SMB Attractions, GTM, Sojern

Workshop: Working with Online Travel Agencies

  • Olan O’Sullivan, CEO, TrekkSoft
  • Jessica Rebstock, Skyline Sightseeing
  • Shane Whaley, Host at Tourpreneur

Mastering Facebook Ads to Grow Your Direct Business

  • Chris Torres, Founder & Director, Tourism Marketing Agency

Operations

Guide & Staff Training for Health and Safety

  • Nikki Padilla Rivera, Co-Founder, Global Guide Alliance

Managing Your Insurance Program for Tourism Operators

  • Ruthie Lile, Adventure & Entertainment Risk Consultant, Granite Insurance Agency
  • Cameron Annas, National Practice Leader, Granite Insurance

Improving the Feedback Loop of Tour Reviews

  • Sjannie Hulsman-Louwers, Owner & Co-Founder, EastguidesWest B.V.

Our Greatest Assets – Managing Guides and Staff in Turbulent Times

  • Kelsey Tonner, Founder, Be a Better Guide Project and Online Tourism Academy

Refresh Your Tech (Now’s the Time)

Times may be tough, but there’s also never been a better time to review your processes and systems to make than as good as they can be. And that includes your booking tech.

  • Christian Watts, Founder & CEO, Magpie
  • Todd Kersey, Founder & CEO, iOutdoor Times

Trends

The Future of International Travel

  • Carroll Rheem, Vice President, Research and Analytics, Brand USA

Roundtable: Reservations Tech in a Post-Covid World

  • Maria Aivalioti, COO, Travelotopos
  • Hjalti Baldursson, CEO, Bokun
  • Scott Zimmerman, CEO, Xola
  • Kory Fawcett, CEO, Zaui Software

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Defying the Odds: How the Watersports & Activities Sector Has Thrived amid the Pandemic

  • Greg Fisher, CEO, Tripshock
  • Kevin ONeil, CEO, Destiny Water Adventures
  • Amber Merrell, Owner, Power Up Watersports

Successful Pivots: How to Not Go Out of Business

  • Times like these call for innovation and creativity.
  • Laurel Robbins, Founder, Monkeys and Mountains Adventure Travel
  • Angela Shen, CEO Founder, Savor Seattle Food Tours
  • Michael Alexis, Director of Marketing, Museum Hack
  • Gary Lintern, Owner, Stargazing Nights

Think Differently: It is time for DMOs to work with Local Tours, Activities, Attractions & Experiences 

  • Robert Graff, Vice President Sales & Marketing, Bindlestiff Tours – National Parks Adventures
  • Maureen Haley, Vice President of Strategic Tourism Initiatives, Visit Houston
  • Eric Thompson, Vice President of Marketing, Visit Salt Lake
  • Mo Parikh, CEO, Bandwango
  • Jay Judal, Director of Outside Sales, San Diego Zoo
  • Will Seccombe, President, Connect Travel

The Path Ahead for Ticketed Attractions

  • Sponsored by GetYourGuide
  • Tao Tao, Co-Founder and COO, GetYourGuide
  • Eddie Xu, Marketing and Sales Director, teamLab Shanghai
  • Helene Bothof, Sales Director, Rijksmuseum

Online Experiences: How to design, build and sell them

  • Ingo Albrecht, Director, Be a Better Guide
  • Kelsey Tonner, Founder, Be a Better Guide Project and Online Tourism Academy
  • Chad Krolouski, Director and Lead Trainer, Be a Better Guide & Online Tourism Academy

Beyond the Crisis: Designing Digital Experiences for Today & Tomorrow

  • Sponsored by Regiondo
  • Douglas Quinby, Co-founder & CEO, Arival
  • Oliver Nutzel, CEO, Regiondo
  • Markus Raupach, Founder and Co-Owner of the German Beer Academy

WANT TO HEAR THE IN-INDUSTRY NEWS FIRST?

Arival 360, October 26 – November 5, is a series of four one-day virtual events featuring exclusive insights on current trends and best practices, insights from leading operators, the new opportunities and challenges for online travel agencies, the role of technology providers and destinations across the globe on the challenges we all face – and the decisions we must take – to navigate the many paths to revival.

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Arival Guide to OTAs & Digital Distributors

A comprehensive directory of OTAs and online resellers for operators of tours, activities and attractions Authors: Brittani England & Martin Harlow Edited by: Douglas Quinby & Janelle Visser

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WHAT'S THE DIFFERENCE BETWEEN ARIVAL | ACTIVATE EDINBURGH AND ARIVAL 360 | VALENCIA AND WHICH SHOULD I ATTEND?

Since 2019, Arival has hosted one major event in Europe each year. For 2024-2025, we’re thrilled to offer two exciting events: Arival 360 | Valencia and Arival | Activate Edinburgh. Here’s a quick comparison to help you decide which event to attend—or why you might want to come to both:

Arival 360 | Valencia (28-30 April 2025)
  • Scope: Flagship European Event with a global reach; up to 30% of attendees from outside Europe, including the U.S., Middle East, LATAM, and APAC.
  • Audience: Experience creators, tech and distribution companies, and industry professionals from around the world.
  • Arival Theater Content: Global topics including: over-tourism and sustainability, technology, distribution, European consumer and operator trends.
  • Breakout Sessions: In-depth workshops on operational best practices, product expansion, AI, channel management, marketing tech, a Spain-specific track and an Innovation Showcase highlighting the most tech-savvy companies in our industry.
  • Networking: Connect with leading OTAs and distribution companies, and build valuable partnerships.
  • Location: Valencia, a stunning coastal city offering rich cultural experiences.
  • Attendees: Approximately 800, providing extensive networking opportunities.
Arival | Activate Edinburgh (23-25 November 2024)
  • Scope: Regional focus on the UK, Ireland, and the Nordic regions.
  • Audience: Operators and industry professionals from the region.
  • Content: Gain insights on regional topics like technology, distribution strategies, and hear from top regional tourism leaders.
  • Breakout Sessions: Experience hands-on learning at Edinburgh’s top attractions and tours, with sessions on visitor experience, digital journeys and innovative tour development. In-depth sessions for companies at the beginning of their digital journey and more advanced sessions for people and companies looking to elevate their experience.
  • Networking: With a more intimate setting. you’ll have more time to build deeper connections and create more meaningful interactions with your current and future partners including distributors, tech companies, DMOs and more.
  • Location: Edinburgh, known for its stunning architecture and historic charm
  • Attendees: Approximately 400, fostering an intimate peer-to-peer learning and networking environment.
Key Differences:
  • Global vs. Regional Focus: Valencia is a global event with an international audience, while Edinburgh is a regional event focused on the UK, Ireland, and Nordic regions.
  • Event Size: Valencia hosts about 800 attendees, providing broad networking opportunities, whereas Edinburgh’s 400 attendees create a more intimate, focused environment.
  • Content and Sessions: Valencia features global themes and advanced topics, whereas Edinburgh provides region-specific insights and hands-on experiential learning.
  • Location Experience: Valencia providing a coastal escape and Edinburgh offering historic and iconic attractions.
  • Who Will Be There: The most valuable part of Arival Events is the connections you make and the partnerships you build to grow your business. At Arival | Activate Edinburgh, you’ll engage with key industry players in the UK, Ireland, and Nordic regions. If your business focus is on these areas, Edinburgh is where you need to be. For those targeting broader European or global markets, Arival 360 | Valencia offers the ideal platform to network with international leaders and innovators. 
Why attend both?

With limited opportunities for business development, learning, and networking in our industry, attending both events is a strategic move. By participating in both Edinburgh and Valencia, you maximize your exposure to diverse markets and influential contacts. 

However, if budget constraints or a specific regional focus dictate your decisions, choose the event that best aligns with your primary business goals. Join us in Edinburgh for regional insights or Valencia for global perspectives—or better yet, attend both to fully leverage the potential of Arival’s expansive network.

For service providers such as a restech or ticketing platform, distribution company, or other services including marketing, AI tools, etc., attending both gives you access to attendees from both markets to connect with your current customers and to meet new ones!

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The Arival on-demand video library archive
Access to the entire library of over 150 video sessions and webinars

Arival.guides
Short, digestible research & trends reports delivering insights into our industry, such as The Tour Operator Outlook for 2021.

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Topical articles about marketing, tech, operator business and operator stories in all areas of tours, activities & attractions & experiences

Job board access
Find a job from our regular listings, post a resume to the talent network and learn strategies from the job resources articles

New webinars
Helpful, instructional sessions covering subjects such as Mastering Facebook Ads, Grow Your Business and How To Work With OTAs — topics to help advance your business.

Discounts on all Arival in-person events
20% Discount on all Arival in-person events (save up to $300)* based on business type

Arival ProShield – Insurance program
Access to tailored insurance solutions by Granite Insurance is available exclusively for Arival Insider Pro Access Members. Insider Pro Access Members also have access to a suite of resources from Granite Insurance including templates, forms and other informative documents.

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Paid membership-only webinars to deepen your understanding of important industry topics.

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Small, focused and intimate discussions exclusive to Arival Insider Pro Access members.

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Up to date, deep analysis of tourism topics ranging from Self-guided Tours to Sales & Distribution Trends and Outlooks, based on the data that defines the industry.

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ARIVAL CODE OF CONDUCT​
CONFERENCES AND COMMUNITY SPACES​

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events and in online community spaces:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
We are dedicated to transparency, committing to clear, open and honest communication.
We actively pursue and advocate for inclusion, diversity and representation of varying cultural backgrounds, perspectives and ideas

Arival welcomes people from all cultural backgrounds, and does not discriminate on the basis of race, color, creed, gender (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, religion (including religious dress and grooming), marital status, domestic partner status, genetic information, age, national origin or ancestry, military or veteran status, sexual orientation, physical or mental disability, or any other basis protected by federal, state, or local laws.

Accordingly, participants must refrain from displaying any demeaning, harassing, aggressive, or intimidating behavior or materials that would interfere with others’ experience and participation in our community.

If you witness or are subjected to inappropriate or disruptive behavior or have any other concerns, notify an Arival staff member as soon as possible.

Inappropriate or disruptive behavior will not be tolerated. Arival reserves the right to refuse entry to or remove any party from any event or community space at any time when participation or behavior create a disruption or hinder the event or enjoyment of the event by other participants. All determinations are at the sole discretion of Arival, and the decision of the Arival team will be final. Severe breaches of this Conference Code of Conduct may result in disqualification from participating in future events. Individuals expelled due to violating this Conference Code of Conduct will not be eligible for a refund or other consolation.

If you have questions regarding this Conference Code of Conduct or its implementation, please contact us at [email protected].

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