Ben Finch

Most of us think we’re customer-centric, but are we really? Intrepid Travel’s head of customer experience walks through three ways every tour and activity operator can make sure they are
Lauren Hefferon of Ciclismo Classico on passion, marketing and getting back to basics
Finding the right staff is not an easy process. Arival spoke to GetYourGuide to discover their top tips for hiring the best people
Operators focused on the youth traveler may want to have a look at this startup
TripSchool Co-founder Mitch Bach shares his top tips to help you hire the best guides
Whether buying or selling, don’t downplay the importance of culture and values
The Arival Accel Forum delves into strategy, technology, marketing, distribution and recovery for multi-day, group and inbound / DMC operators
Outdoor activity operators often don’t see themselves as being part of travel, but that is changing, Philippe Bichet says
Join us at the Arabian Travel Market 2021 for an exclusive series of talks with industry leaders from tours, activities, and attractions
As the C.D.C. continues to relax guidance, tours and activities operators have already been reducing Covid safety measures

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