The Experience Revolution – Global Market Overview (2020)

The in-destination industry – creators and sellers of activities, tours, and attractions – has been undergoing enormous change. The digital revolution that has transformed most of travel has now swept through travel’s third-largest sector.
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In 2020, the global public health crisis of COVID-19 has brought travel – and the growth of this industry – to a screeching halt. Now more than ever, our industry needs insights to understand our marketplace and where it’s headed.

Based on a survey of 7,000 operators, hundreds of interviews and the most expansive data collection and analysis ever undertaken for our industry, this first in a series of reports from Arival’s Experience Revolution presents key findings essential for every operator, sellers and interested player and observer in travel’s third-largest and most dynamic sector.

Welcome to the Experience Revolution: Arival’s Global Operator Landscape.


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What you will get in this report:

  • The size of the global market in 2019 with forecasting models for 2020 and the recovery through 2023
  • Overview of the structure of the marketplace, the impact of the current crisis and what it means for operators
  • The state of online sales and where it’s headed
  • The impact of online travel agencies and their role in a post-COVID environment
  • The state of online marketing among operators 
  • The key issues facing ticketed attractions amid travel’s recovery
  • The role of responsible tourism practices among operators worldwide
  • Insights on key business drivers and motivations for operators and insights on how distributors, technology providers, and other vendors can support operators
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