Methodology

Arival conducted its Recovery Survey between September 10 and October 9, 2020, to track the state of reopening and recovery among tour, activity and attraction operators and the steps they are taking to address the challenges of the pandemic and related travel downturn.

Arival fielded the survey with the following partners and received 684 qualified responses.

• Bookingkit
• Checkfront
• Expedia Group
• GetYourGuide
• Globaltix
• Groupon
• Peek
• RocketRez
• Tourpreneur
• TrekkSoft
• TripShock
• US Travel National Council of Attractions & Experiences
• Viator

Topics

The Arival Operator Recovery Survey covers the following topics:

• The current state of reopening
• 2020 trends in gross bookings by region and segment
• Steps operators are taking to manage their business through the pandemic
  The shift to local and domestic markets
• Booking channel trends
• Health and safety measures
• The impact of virtual experiences
• Operator business failure risk and outlook on the future
• Actionable takeaways for creators and sellers of tours, activities and attractions

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