Unknown Speaker
00:00 - 11:32
Hello, hello. Am I on? You can hear me this time? Oh, I am. Love it. I love it. How fun. Alright, hello everybody. Welcome back. Hopefully you had a lot of fun at the table talks and you learned some valuable skills, some practical takeaways. We have the final segment of today's AI Forum. How are you finding everything so far? Come on. That was really like mediocre. How are you liking it? Alright. Well, thank you, thank you. Thank you very much. Alright, so I'm here to introduce our second to last session. I have to say, we've got the Commonwealth countries well represented. We've got another fellow Aussie coming up and a Canadian. We have a Christian. It's a different Christian. This is Christian Walters from Intrepid and Travis Pittman from Tour Radar who are going to show us how to implement AI and how it may transform your business. So, Travis and Christian, come on up. Alrighty. Hi everyone. I'm Travis, co-founder, CEO of Tour Radar and we've got Christian, the president of Intrepid Travel Canada. So, this is actually pretty special. For those who don't know, Christian and I used to work together. So, we spent nine years together at Tour Radar. Christian left us a year and a half ago, very sadly, is now Intrepid Travel Canada. It's super surreal to be up here with you, Trav. It's always a pleasure. Exactly. So, we're going to be talking about how to transform your company to be more AI first and from different perspectives. Tour Radar, we're a tech, scale up, Intrepid Travel, 2,000 people, a bit bigger, more traditional organization, so we're approaching it from different sides. So, we're going to learn a few things today, mostly practical things for you to walk away with. Hopefully, you're already doing some of these things, but we feel that from our own experiences, this is the way you can actually get AI to be really embedded into what you're doing on a day-to-day basis and your whole organization. Perfect. So, when you talk about a traditional organization, there's a lot of times that you will face barriers when you're implementing artificial intelligence into your organization. One of the first ones, of course, is your strategic leadership. You might not be the leader of your company. You might be pushing up. A lot of times, it has a lot to do with the fact that the leaders of your company believe in AI, but they're actually worried about its implementation, that it's going to mess up this beautiful company that it's been building all these years. So, they're going to put roadblocks in the way, potentially like individual gatekeepers, councils, and so forth, or anything that might slow things down. From an organizational or cultural, this is kind of the most profound potential barrier that you have. So, think of everybody at the leadership level all the way to that coordinator that just started last week that's super excited about artificial intelligence and bringing change into your organization. It's the people in the middle, the people that are running your business, that are a little bit afraid. Maybe they've been trained, they're specialists, they've been doing something in a long-term way that they've been trained in school, and now you're telling them that they have to change their ways. There's barriers there, so change management is really key. Data and technology, we've talked a lot about data and technology in earlier sessions, so as long as you have good, clean, accessible data, that's really profound. Risk governance and compliance, Jeanette talked a lot about that earlier today, and the big thing there is that the bigger your organization, the more this is going to be a factor. So, you might actually have a compliance officer that you need to get sign off. Last but not least is financial and resources. So, if you feel like at Intrepid we have about 500 people that probably want to get subscribed to different AI tools tomorrow, and that could be a huge overlay in cost that wasn't anticipated without knowing what the benefits are yet. So, those are some of the barriers that we can face. Very good. So, I want to jump into some practical things now. So, at ToolRadar we have our monthly town hall, you probably have all hands meetings, you probably have weekly meetings, monthly meetings, whatever it might be. This has been a great way, and I actually caught up with Gilad at the Skiff conference two weeks ago, a roundtable, and he also suggested that this is actually one of the best ways to really start to integrate and drive some awareness about AI. So, what we did was actually implemented a 10 to 15 minute schedule where people would get up and actually present and demo how they've used AI in their daily work. So, better than the leader standing there and telling everyone what they should do, you actually get your team up and actually present stuff. So, whether it's something they did with an analysis, something they did to change a process, and it really helps people understand, okay, they used that data, they used this process, and actually understand it from a level that they can understand. And what we've also seen is actually including in there about failures, because if you don't also talk about the failures, then people don't know and don't feel that they can experiment. So, encourage that. You really want people to talk about the things, because we all know the promptee, the yellow lens, they hallucinate, they don't do what you want, and I think getting real life examples of that is really useful for your team to understand. Who here has run an AI hackathon internally in your company? Not many. Okay, so, something I've been talking to quite a few people about, we ran one two months ago, and it was fantastic. So, I've just been doing a few sessions up here. I actually presented lovable, so vibe coding to quite a few people. What doing a hackathon is about is not just for your developers. So, this is not just for your product managers and developers. This is your entire organization. So, your business development, your finance, your marketing teams, everyone should be involved in this. The more they can understand, okay, how can I use these tools? How can I actually learn to prompt? And the energy, like I said, we went over a day and a half. The energy and the competition, and you put incentives in place for winning. We gave away travel credits to book on TourRadar, and you also put in place things that you're going to have built. So, earlier today, Jeanette talked about MCP servers. I put a bounty in place for $500 of additional travel credits to build an MCP server. It was built in a day and a half. And so, if you really want things to happen, you do these incentives, and you really get the team behind it, and it actually drives change. All right, so leading by example, this is something you have to be doing. Like, if you're not leading and saying, this is what we're doing and actually really understanding how AI works, it does not start to be infused, and your culture will not change. If you are not driving that. And so, I can't impress enough upon you. Listen to podcasts. We've got Travel Trends. We've got Tony here with another great AI podcast. So there's so much you can be listening to about the industry and actually be aware of it, because you want to have informed conversations with your team. You don't want to sound like an idiot, or as if you've heard something, and you're telling your team to do it. You fundamentally want to understand that. There was actually an email that went out by the CEO of Nextdoor, or Open Door, sorry, from three days ago. And he actually has come in, and he talked about making the company to be default AI. And this is something that we all need to think about. So Google that, and actually have a look at what he's sort of suggesting of how things could be rolled out within your organization. But everything you think of, you've seen so many cool tools today. Gamma, as a presentation tool. I use that now. So sorry that this is not the most pretty presentation, but I did this from Wadi Rum in Jordan, like on the fly, using Gamma. And so these things can be created, because it's so easy to talk to these things and actually get it done. And so really, you need to sort of be on top of it to allow this change to start to be infused through the entire organization. Michael was talking about this earlier. Also the slides came up earlier, accidentally. But really think of how you can bake AI into your processes around HR. So we implemented that three months ago, that in the hiring process, you all probably have test cases that you send out to candidates. 100% of those are being created by Chachibiti or Gemini, 100%. The only way you can cut through the people who are actually good or curious or great at AI is doing a live session in the interview. So we actually have people come in, they either present something, or we give them a test case, and they have 15 minutes to show us live with a screen share of how they actually prompt, how they think, how they actually move through things. It's also coming into performance reviews as well. Michael touched on it. You want your entire organization to be leveling up. They all have to be really getting into AI, otherwise people are going to be left behind, you're not going to be advancing at the right speed. And so we will, we're starting to look at it and think about it, how do we implement those into the performance reviews where we see are they really moving fast enough to actually still be relevant for what we need to be doing in the organization. Over to Christian. Thank you, Trav. Okay, now I'd like to
