State of Wisconsin

State of Wisconsin

Visitor Services Specialist at Madeline Island Museum – LTE

Introduction

The Wisconsin Historical Society , considered one of the nation’s finest historical institutions, is a State of Wisconsin government agency as well as a mission-driven entrepreneurial organization. The Wisconsin Historical Society, founded in 1846, ranks as one of the largest, most active and diversified state historical societies in the nation. As both a state agency and a private membership organization, its mission is to help people connect to the past by collecting, preserving and sharing stories. At its core, the Society believes that increasing the public’s knowledge of history has profound societal, cultural, and economic benefit. The Society’s values are to Embrace a Spirit of Service, Engage our Expertise, Spark Enthusiasm, Cultivate Inclusion, Exceed Expectations, and Think Big and Grow with Purpose. Its collections, historic sites and museums, historic preservation office and extensive educational programs are focused on enriching and transforming lives through unparalleled access to history.

Click HERE for more information about working at the Wisconsin Historical Society.

Position Summary

Located in the Town of La Pointe on Mooningwanekaaning “Madeline Island” the spiritual home of the Anishinaabeg, the Madeline Island Museum (MIM) is one of twelve museums and historic sites that are part of the Wisconsin Historical Society (WHS). The Visitor Services Specialist (VSS) is a dynamic position within Museum Operations that will entail work in front desk admissions, museum tours, special events, and the retail museum store.

The operational phases of work will also include helping staff prepare for the season, ensuring positive daily guest experiences, and other job duties as assigned. The (VSS) will help foster a healthy organizational culture as part of the (MIM) staff, inspire teamwork and collaboration, and build effective relationships across the agency.

Duties:

  • Visitor Services Tasks: The (VSS) greets visitors to the museum; collects admission fees; answers questions about the museum and its programs; orients visitors to the museum; operates audio-visual orientation programs; answers phone inquiries about museum; provides information on Madeline Island services and points of interest; and may conduct visitor surveys. The (VSS) also sells merchandise through the museum store.

The (VSS) may take reservations for, sell and collect tickets to, and assist with preparations for programs and special events; and assist in setting up the museum and galleries prior to opening for the season and closing the museum at the conclusion of the season.

  • Interpretive Programming Tasks: Under supervision of the Director and with guidance and training from the Curator or Lead Interpreter, the (VSS) conducts informal tours of (MIM) exhibits and presents interpretive information to the public on the history of the Apostle Islands and the Chequamegon Bay area.

The (VSS) may recommend books, local museums or archives and other historical research resources to visitors interested in continuing their inquiries into Apostle Islands, Great Lakes or Northern Wisconsin history.

Salary Information

Pay is $15.00 per hour with a weekend differential of 80 cents per hour. This classification is in schedule and class 18-00.

Please note this is a Limited Term Employment position so it does not include paid time off or benefits upon hire.

Job Details

A criminal background check will be conducted by WHS prior to an offer of employment to determine if the circumstances of any conviction may be related to the job.

This is a Limited Term Employment (LTE) position and limited to 1,039 hours. This position will be part time and average 30 hours per week.

Wisconsin residency is required for Limited Term Employment positions.

Limited Term Employment (LTE) positions are not civil service classified positions, do not give any rights to permanent civil service classified positions and do not lead to permanent status.

WHS does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Qualifications

  • Experience or an active interest in working with the public and dissemination of public information
  • Individual must have an interest in learning the history of the Madeline Island Historical Museum and Chequamegon Bay area.
  • Excellent customer service and communication skills
  • Experience in cashiering, retail, and customer service
  • Ability to function and cooperate in a team environment
  • Ability to legally operate a state-owned motor vehicle in the state of Wisconsin.
  • Able to lift at least 35 pounds and carry 100 feet or more

How To Apply

Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application.

Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. For instructions on developing your resume and letter of qualifications for your application and what should be included in these materials, click here .

Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process.

We are an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

Questions can be directed to [email protected] g or (608) 264-6670

Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.

Deadline to Apply

Applications will be accepted until the position is filled.

Tagged as: SEM, Customer Service, and Other, Environment ., CRO, Interpreter, admissions, reservations, membership, Technical, tours, Ski, Other, History, experiences, director, Services, Education ., Government, private, operations, REC, Museum, tour, communication, relationships, excel, Guest Experience, Health, VISITOR SERVICES, training, CTA, PRO, organization, Staff, events, Merchandise, customer, Museums, All, Specialist, Office, service, Retail, Permanent, Museum Operations

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