Chipton Ross

Visitor Relations Spec C

Chipton-Ross is seeking 2 Visitor Relations Tour Guides for a contract opportunity in Mukilteo, WA.

RESPONSIBILITIES:
Visitor Relations Tour Guides serve as brand ambassadors, and are responsible for learning and presenting detailed Client content and scripted material to deliver enhanced experiences such as the Everett Factory Tour, Company Backstage Pass, and other interactive presentations. This role also supports engagement throughout the Future of Flight facility, including ticketing and lobby services, leading STEM activities such as robotics and drone experiences, and interpretation of gallery and interactive exhibits.

In addition to giving tours, responsibilities involve research, training, and other tour related assignments such as providing executive and academic tours. Visitor Relations team members serve as Brand Ambassadors and must demonstrate active visitor engagement as well as capacity and enthusiasm for learning and sharing accurate information about Client products and aviation concepts. The optimal candidate for this position will demonstrate a passion for customer-focused interactions among diverse audience groups.

They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities.

This opening is for a FULL-TIME position (33-40 hours/week) which will require work on weekends and holidays. This role is 100% onsite. Client Future of Flight is currently open five days a week, Thursday through Monday. Operating hours are subject to change based on seasonal and special event activity.

Ability to Perform the Following Requirements:
o Current required schedule: Thursday through Monday, 100% onsite.
o Punctual attendance and compliance with daily team rotation and break schedules.
o Ability to speak intermittently for 90 minutes at a time, 3-4 times daily.
o Professional written and verbal communication skills, information retention skills.
o Frequent walking on various surfaces and standing.
o Occasional stair climbing/descent.
o Occasional to frequent sitting.
o Occasional grasping/handling and keyboarding/mouse use.
o Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting.
o Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment.
o Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays.
o Must be able to work in standing or walking positions for up to six (6) hours per shift.

Dress Code:
o Business casual appearance standards.
o Footwear must meet factory safety requirements.

Training and Competency Requirements:
o Successful training completion is a contingency of this assignment.
o Engages customers proactively.

Creates a positive impression of The Client Company, reflecting Client values in all activities and in all contact with the public.
o Memorizes and delivers scripted material and approved messaging to guests. Actively incorporates script updates and new content as required.
o Proficient with gallery and exhibit content and actively engages with visitors to share information accurately.
o Facilitates interactive experiences with general public, groups and event guests as requested.
o Proactively addresses and/or reports safety issues or concerns.
o Uses good judgment and teamwork to collaborative effectively on staffing coverage and rotations.
o Completes mandatory training assignments in a timely manner, and participates actively in team training and meetings.
o Complete assigned tasks as instructed and report back to leadership teammates with any concerns. Follows all Client and Client Brand Experience policies and procedures.
o Is gracious and hospitable at all times. Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus.
o Proficient with ticketing system and functions, and other locations as trained and assigned.

What to expect: Your first two days will be onboarding with (tbd manager).

You’ll learn the basic information about our place in Client, our building, safety items, computer logins, signing time, etc. and have a chance to meet additional team members.

Work statement is a non-managerial role, non-leadership role.

HARD REQUIREMENTS:
o Regular and predictable attendance is required.
o 2 or more years’ related work experience in a role which required strong customer service and communication skills.
o 1 or more years’ experience with a role that requires presenting, training, teaching, or acting in a client facing environment.
o Successful completion of training is a contingency for this assignment – OJT and formal classroom training.
o Training: 3-4 weeks

Physical demands:
o Frequent walking on various surfaces and standing.
o Occasional stair climbing/descent.
o Occasional to frequent sitting.
o Occasional grasping/handling and keyboarding/mouse use.
o Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting.
o Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment.

DESIRED SKILLS/QUALIFICATIONS:
o Six months experience giving public tours and/or public speaking while representing a brand.
o Six months experience with technology related to events, exhibits, or POS.
o Proficient with Microsoft office tools.
o Any experience with Client and/or Client Future of Flight.

Preferred soft skills:
o Experience working in a team environment.
o Proven reliability, punctuality and regular attendance.
o Ability to retain information quickly.

EDUCATION:
Education/experience typically acquired through basic education (e.g., High School diploma/GED) and typically 4 or more years’ related work experience or an equivalent combination of education and experience (e.g., vocational school/Associate+2 years’ related work, Bachelor, etc.).

FULL TIME/FIRST SHIFT
WORK HOURS: Hours are subject to change based on business needs (between 7:00 AM and 7:00 PM – 8 hour shifts).

Source
account.webspidermount.com

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