The City of Guelph

The City of Guelph

Visitor Experiences Assistant Museums & Culture (casual, part-time)

Why Guelph

When you join the City of Guelph, you join a team of over 2,000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

About Museums & Culture
Museums & Culture at the City of Guelph is entrusted to represent the full and truthful stories of our community from perspectives as plentiful and diverse as the community itself.

The place we call Guelph has served as traditional lands and a place of refuge for many peoples over time, including the Attiwonderonk and the Haudenosaunee. This land is held as the treaty lands and territory with the Mississaugas of the Credit First Nation. Guelph lies directly adjacent to the Haldimand Tract and is part of a long-established traditional hunting ground for the Six Nations of the Grand River. Many First Nations, Inuit, and Métis, from across Turtle Island, call Guelph home today.

Guelph Museums includes three heritage sites – Guelph Civic Museum, McCrae House, and Locomotive 6167 – where we explore local histories and present-day lived experiences through exhibitions, events, and educational programming.

Guelph Culture supports community-centred experiences, engagements, and expressions that foster a sense of belonging and spark inspiration, connection, comfort, and joy.

Position Overview

Resumes are being accepted for the position of Visitor Experiences Assistant, Museums and Culture, within the Culture and Recreation Department of Public Services. Reporting to the Supervisor of Museum & Culture Experiences, the Visitor Experiences Assistant will assist with the preparation and delivery of in-person and virtual programs and events, as well as general front desk duties, at Guelph Civic Museum, McCrae House National Historic Site, and Locomotive 6167.

Hours of Work
Up to 20 hours per week. Hours will vary. Weekend and evening availability required.
Key duties and responsibilities

  • Assist with the research, creation, preparation, and delivery of in-person and virtual programs and events at Guelph Museums (Guelph Civic Museum, McCrae House, and Locomotive 6167) and across the Guelph community.
  • Assist with the maintenance of museum galleries.
  • Assist with front desk activities related to programming.
  • Perform other duties as assigned.

Qualifications and requirements

  • Post-secondary education in history, museum studies, family studies, teaching, or related fields.
  • Excellent interpersonal, verbal, and written communication as well as organizational skills.
  • Strong comfort level communicating in live and virtual settings.
  • Experience interacting with children and adults in educational /public program setting.
  • Knowledge and interest in Guelph history.
    Experience handling cash transactions.
  • Good computer skills and comfort level with online programming activities.
  • Experience in public speaking, customer service, food & bar service.


$21.33 to $22.45 per hour

How to apply

Qualified applicants are invited to apply using our online application system by Wednesday, July 10, 2024. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered. Proof of qualifications will be requested at the interview stage.

Please visit the job posting listed on our City of Guelph careers page and click on the “Apply for this job” button. Instructions will follow.

The City of Guelph is an equal opportunity employer that values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.

Tagged as: REC, Maintenance, experiences, excel, Recreation, communication, History, Museum, Life, assistant, Support, Museums, organization, PRO, Public Services, guide, organizational skills, Supervisor, events, customer, service, All, Environment ., CRO, Customer Service, visitor experience, Ski, Other, wellness, Services, Education ., Activities



Included in Free Membership

Included in Arival Pro Membership

The Arival on-demand video library archive
Access to the entire library of over 150 video sessions and webinars

Short, digestible research & trends reports delivering insights into our industry, such as The Tour Operator Outlook for 2021. articles
Topical articles about marketing, tech, operator business and operator stories in all areas of tours, activities & attractions & experiences

Job board access
Find a job from our regular listings, post a resume to the talent network and learn strategies from the job resources articles

New webinars
Helpful, instructional sessions covering subjects such as Mastering Facebook Ads, Grow Your Business and How To Work With OTAs — topics to help advance your business.

Discounts on all Arival in-person events
20% Discount on all Arival in-person events (save up to $300)* based on business type

Arival ProShield – Insurance program
Access to tailored insurance solutions by Granite Insurance is available exclusively for Arival Insider Pro Access Members. Insider Pro Access Members also have access to a suite of resources from Granite Insurance including templates, forms and other informative documents.

Insiders Pro Access member exclusive webinars
Paid membership-only webinars to deepen your understanding of important industry topics.

Job postings & talent directory
Post jobs & connect with candidates most applicable to your business.

Private roundtables to connect, learn and engage
Small, focused and intimate discussions exclusive to Arival Insider Pro Access members.

Full access to Arival’s library of in-depth reports
Up to date, deep analysis of tourism topics ranging from Self-guided Tours to Sales & Distribution Trends and Outlooks, based on the data that defines the industry.

The latest on-demand videos
Over 350+ on-demand videos featuring hot topics in tours, activities & attractions

Insider discounts in digital marketing, tech, e-learning, and more
Save money on additional tools, services and learnings you need to run your business. Exclusive to paid members.

Membership Overview

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events and in online community spaces:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
We are dedicated to transparency, committing to clear, open and honest communication.
We actively pursue and advocate for inclusion, diversity and representation of varying cultural backgrounds, perspectives and ideas

Arival welcomes people from all cultural backgrounds, and does not discriminate on the basis of race, color, creed, gender (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, religion (including religious dress and grooming), marital status, domestic partner status, genetic information, age, national origin or ancestry, military or veteran status, sexual orientation, physical or mental disability, or any other basis protected by federal, state, or local laws.

Accordingly, participants must refrain from displaying any demeaning, harassing, aggressive, or intimidating behavior or materials that would interfere with others’ experience and participation in our community.

If you witness or are subjected to inappropriate or disruptive behavior or have any other concerns, notify an Arival staff member as soon as possible.

Inappropriate or disruptive behavior will not be tolerated. Arival reserves the right to refuse entry to or remove any party from any event or community space at any time when participation or behavior create a disruption or hinder the event or enjoyment of the event by other participants. All determinations are at the sole discretion of Arival, and the decision of the Arival team will be final. Severe breaches of this Conference Code of Conduct may result in disqualification from participating in future events. Individuals expelled due to violating this Conference Code of Conduct will not be eligible for a refund or other consolation.

If you have questions regarding this Conference Code of Conduct or its implementation, please contact us at [email protected].