The Walt Disney Company

The Walt Disney Company

Tour Specialist (RP)

Job Posting Title:
Tour Specialist (RP)

Req ID:

Job Description:

Tour Specialist – Recurring Position

Disney Corporate Creative Resources (DCCR) is a full-service department for special event production, editorial, video, graphic design, web development, social media, communications planning, and other special services that manages projects on an integrated basis on behalf of internal Disney corporate clients. DCCR also manages the official tour of the Walt Disney Studios including development & design, collateral, host training and operations. The official tours are year-round that includes a “backstage” peek of the Walt Disney Studios Lot facilities and significant locations from the 70-year history of the lot. The tours are guided and limited to small groups requested by internal lines of businesses, Disney loyalty and fan targeted departments, and other areas. DCCR’s support of the tour program is expanding in 2019, so consistent and expert tour guides are needed to fulfill the ongoing demand.

Responsibilities and Duties of the Role:

  • Be subject matter experts on the history of The Walt Disney Company, specifically with the historical significance and evolution of the Walt Disney Studios lot.
  • Stay current with and have a thorough understanding of the Disney portfolio of brands and announced projects (i.e. – upcoming movie releases, company news, etc.).
  • Thoroughly study and know all tour guidelines, scripts, collateral, and content. Stay current with any changes to operations or content.
  • Communicate in advance with tour guests to confirm tour logistics, schedules, and other important information.
  • Handle all security clearances, safety, and parking instructions for tour guests.
  • Be able to troubleshoot and be flexible with unexpected changes.
  • Ensure all tour collateral is distributed to guests accordingly.
  • Partner with DCCR leads on any changes to assigned tour based on timing constraints of guests, available locations, and weather-related limitations.
  • Be a positive spokesperson for Disney with an upbeat spirit and engaging guest-facing interactions.
  • Professional demeaner with a strong guest-facing skills. Be able to positively articulate and interact with all Disney stakeholders, operating partners, tour guests and VIPs.
  • Support special event projects as requested/needed when there is downtime with tours.
  • Communication with business partners and guests to schedule tour requests, including partnering to fulfill special tour requests that are not normally included in tours.
  • Handle billing with internal partners and internal finance.
  • Provides tours from 1-3 hours. Length varies depending on tour request.
  • Weekly communication with Tour Specialist Lead to stay updated on current studio operations and projects.
  • Provides support to Corporate Special Events as needed.

Required Education, Experience/Skills/Training:

  • Professional and/or casual guest-facing experience preferred in the customer service and entertainment industry.

Preferred Qualifications

  • Strong knowledge and passion for Disney history
  • Knowledge of Disney loyalty programs

The pay rate for this role in Burbank, CA is $25 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment:
Corporate Brand Management

Job Posting Primary Business:
Corporate Special Event Comms

Primary Job Posting Category:
Events Planning & Mgmt

Employment Type:
Part time

Primary City, State, Region, Postal Code:
Burbank, CA, USA

Alternate City, State, Region, Postal Code:

Date Posted:



Included in Free Membership

Included in Arival Pro Membership

The Arival on-demand video library archive
Access to the entire library of over 150 video sessions and webinars

Short, digestible research & trends reports delivering insights into our industry, such as The Tour Operator Outlook for 2021. articles
Topical articles about marketing, tech, operator business and operator stories in all areas of tours, activities & attractions & experiences

Job board access
Find a job from our regular listings, post a resume to the talent network and learn strategies from the job resources articles

New webinars
Helpful, instructional sessions covering subjects such as Mastering Facebook Ads, Grow Your Business and How To Work With OTAs — topics to help advance your business.

Discounts on all Arival in-person events
20% Discount on all Arival in-person events (save up to $300)* based on business type

Arival ProShield – Insurance program
Access to tailored insurance solutions by Granite Insurance is available exclusively for Arival Insider Pro Access Members. Insider Pro Access Members also have access to a suite of resources from Granite Insurance including templates, forms and other informative documents.

Insiders Pro Access member exclusive webinars
Paid membership-only webinars to deepen your understanding of important industry topics.

Job postings & talent directory
Post jobs & connect with candidates most applicable to your business.

Private roundtables to connect, learn and engage
Small, focused and intimate discussions exclusive to Arival Insider Pro Access members.

Full access to Arival’s library of in-depth reports
Up to date, deep analysis of tourism topics ranging from Self-guided Tours to Sales & Distribution Trends and Outlooks, based on the data that defines the industry.

The latest on-demand videos
Over 350+ on-demand videos featuring hot topics in tours, activities & attractions

Insider discounts in digital marketing, tech, e-learning, and more
Save money on additional tools, services and learnings you need to run your business. Exclusive to paid members.

Membership Overview

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events and in online community spaces:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
We are dedicated to transparency, committing to clear, open and honest communication.
We actively pursue and advocate for inclusion, diversity and representation of varying cultural backgrounds, perspectives and ideas

Arival welcomes people from all cultural backgrounds, and does not discriminate on the basis of race, color, creed, gender (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, religion (including religious dress and grooming), marital status, domestic partner status, genetic information, age, national origin or ancestry, military or veteran status, sexual orientation, physical or mental disability, or any other basis protected by federal, state, or local laws.

Accordingly, participants must refrain from displaying any demeaning, harassing, aggressive, or intimidating behavior or materials that would interfere with others’ experience and participation in our community.

If you witness or are subjected to inappropriate or disruptive behavior or have any other concerns, notify an Arival staff member as soon as possible.

Inappropriate or disruptive behavior will not be tolerated. Arival reserves the right to refuse entry to or remove any party from any event or community space at any time when participation or behavior create a disruption or hinder the event or enjoyment of the event by other participants. All determinations are at the sole discretion of Arival, and the decision of the Arival team will be final. Severe breaches of this Conference Code of Conduct may result in disqualification from participating in future events. Individuals expelled due to violating this Conference Code of Conduct will not be eligible for a refund or other consolation.

If you have questions regarding this Conference Code of Conduct or its implementation, please contact us at [email protected].