Doris Duke Foundation

Doris Duke Foundation

Tour Guide Consultant

Role: Tour Guide Consultant
Location: Shangri La, 4055 Pāpū Circle, Honolulu, HI
Job Type: Consultant
How to apply: Please send a resume and cover letter. Application reviews will be accepted on a rolling basis until the position is filled.
BACKGROUND

Shangri La is a unique site for engagement with Islamic arts and cultures that is situated on a spectacular 5-acre, oceanside property in Honolulu; a place of personal and societal transformation; and a center of the Doris Duke Foundation (DDF).

The mission of DDF is to build a more creative, equitable and sustainable future by investing in artists and the performing arts, environmental conservation, medical research, child well-being and greater mutual understanding among diverse communities. DDF operates five national grantmaking programs as well as Duke Farms and Shangri La, two centers that serve the public directly. DDF’s activities are guided by the will of Doris Duke, who endowed the foundation with financial assets that currently total over $2 billion.

To learn more about the foundation, visit www.dorisduke.org.

SCOPE OF SERVICES

The Tour Guide Consultant will be an independent contractor with knowledge and experience to enhance the public engagement initiatives at Shangri La. The Tour Guide Consultant supports the center’s public tours, events and programs. The Tour Guide Consultant will participate in all applicable foundation training sessions for consultants. This is a contract position.

RESPONSIBILITIES
• Provide expertise in the facilitation of self-guided tours at Shangri La, offering assistance to the Public Engagement team.
• Be on-site at Shangri La during public tour hours, specifically Thursday through Saturday from 9 a.m. to 5 p.m.
• Provide guided tours at Shangri La for small groups including those arriving in their own vehicles, groups from the Halekulani Hotel, school groups and other community groups, when requested by Shangri La’s staff.
• Welcome, direct and assist visitors in a cheerful, helpful and professional manner.
• Provide recommendations, support materials and accurate information to visitors regarding the collection, exhibitions, property, public programs and mission of DDF.
• Share relevant tour policies and procedures with visitors.
• Maintain organization and cleanliness of public areas.
• Develop and maintain a broad and accurate knowledge of Islamic art, design and culture as represented at Shangri La, as well as a general understanding of how the collection, museum and programs relate to the living cultures and communities represented throughout the center.
• Provide knowledgeable responses to visitor inquiries, encouraging the exchange of insights as they relate to the center.
• Assist with events and programming at Shangri La, as requested by the staff.
• Collaborate with Shangri La’s staff to ensure safe experiences for visitors.
• Emphasize cultural awareness, humility and respect for diversity in all interactions, acknowledging the wide range of visitors’ cultures, backgrounds, generations and points of view.
• Perform other consultancy projects and responsibilities as assigned.

QUALIFICATIONS
• Education programming, teaching and/or customer service experience.
• Keen passion for making art, culture and design more accessible to the public through innovative programming and interactive education.
• Knowledge of Islamic art, cultures and design and/or Hawaiian culture a plus.
• Excellent people skills, diplomacy and public speaking skills in an informal environment.
• Ability to comprehend college-level lectures and reading assignments and to synthesize and present this material for a general audience.
• Ability to move across uneven terrain, navigate stairs, escort visitors through non-climate-controlled areas, speak clearly and audibly, and hear questions/comments from individuals in a group of people.

While performing the essential duties of this job, the Tour Guide Consultant is regularly and frequently required to stand and walk. The consultant is sometimes required to reach with hands and arms and move or lift up to 20 pounds.
• Ability to act quickly to solve problems, take initiative.
• Team-player mentality to work cooperatively and positively with Shangri La staff and a diverse public.
• Flexibility to work occasional weeknights and weekends as requested.
• Experience working in a museum or other cultural institution a plus.
• Multilingual candidates are encouraged to apply, with a preference for Japanese fluency.

COMPENSATION
• Anticipated hourly rate is $21-$25, and the final rate will depend on experience and language fluency. This role is not eligible for benefits.

OUR VALUES

The following values underpin everything we do in pursuit of our mission across the Doris Duke Foundation:

Integrity: We must be honest and ethical in all that we undertake. As a group of private foundations, we are accountable to the many stakeholders affected by our work.

Excellence: We will insist on the highest standards of performance in fulfilling our mission, will ground our work in best practices and will make decisions based on the best available information.

Openness and Imagination: We will be listening and learning organizations that are responsive to ideas and opinions from a variety of sources.

We value imagination and creativity, the ability to think in new ways about the work we do and how we do it.

Collaboration: We value a collaborative and supportive environment in which to advance our mission and objectives. Creating a working environment that promotes trust, honesty and respect within our organizations is as important as earning the trust and respect of our colleagues and peers in the fields in which we work.

Diversity, Equity and Inclusion: We believe in the essential value that a diverse set of perspectives, experiences and abilities brings to the table. Our commitment to the values of diversity, equity, inclusion and social justice is an ongoing, active engagement reflected in our funding areas, grantees, museums, centers, board and staff. At the core of our work is a dedication to serving and learning from organizations and individuals addressing inequities and working toward a more just, healthy and inclusive society. (Learn more about our commitment to diversity, equity and inclusion, and how we incorporate this value into our work.)

The Doris Duke Foundation is committed to inclusive hiring and equal employment opportunity.

We strongly encourage candidates of all identities, experiences, orientations and communities to apply. Our recruiting and employment practices adhere to all applicable federal, state and local laws, including the Americans with Disabilities Act. We provide reasonable accommodations for persons with disabilities. If a reasonable accommodation in the job application process is needed, please contact us here.

Tagged as: Hourly, events, organization, Activities, REC, All, customer, experiences, Property, Customer Service, Public Programs, private, excel, Other, Staff, CTA, Education ., Museums, people skills, Hotel, OTA, tours, Design, Museum, service, guide, and Other, Support, CRO, tour guide, Conservation, PRO, Ski, AWS, tour, Professional, Services, training, Health, Environment .

Source
account.webspidermount.com

THE ARIVAL INSIDER PRO ACCESS MEMBERSHIP; YOU GET ALL THIS TO HELP YOU ADVANCE YOUR BUSINESS.

Included in Free Membership

Included in Arival Pro Membership

The Arival on-demand video library archive
Access to the entire library of over 150 video sessions and webinars

Arival.guides
Short, digestible research & trends reports delivering insights into our industry, such as The Tour Operator Outlook for 2021.

Arival.travel articles
Topical articles about marketing, tech, operator business and operator stories in all areas of tours, activities & attractions & experiences

Job board access
Find a job from our regular listings, post a resume to the talent network and learn strategies from the job resources articles

New webinars
Helpful, instructional sessions covering subjects such as Mastering Facebook Ads, Grow Your Business and How To Work With OTAs — topics to help advance your business.

Discounts on all Arival in-person events
20% Discount on all Arival in-person events (save up to $300)* based on business type

Arival ProShield – Insurance program
Access to tailored insurance solutions by Granite Insurance is available exclusively for Arival Insider Pro Access Members. Insider Pro Access Members also have access to a suite of resources from Granite Insurance including templates, forms and other informative documents.

Insiders Pro Access member exclusive webinars
Paid membership-only webinars to deepen your understanding of important industry topics.

Job postings & talent directory
Post jobs & connect with candidates most applicable to your business.

Private roundtables to connect, learn and engage
Small, focused and intimate discussions exclusive to Arival Insider Pro Access members.

Full access to Arival’s library of in-depth reports
Up to date, deep analysis of tourism topics ranging from Self-guided Tours to Sales & Distribution Trends and Outlooks, based on the data that defines the industry.

The latest on-demand videos
Over 350+ on-demand videos featuring hot topics in tours, activities & attractions

Insider discounts in digital marketing, tech, e-learning, and more
Save money on additional tools, services and learnings you need to run your business. Exclusive to paid members.

Membership Overview
ARIVAL CODE OF CONDUCT​
CONFERENCES AND COMMUNITY SPACES​

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events and in online community spaces:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
We are dedicated to transparency, committing to clear, open and honest communication.
We actively pursue and advocate for inclusion, diversity and representation of varying cultural backgrounds, perspectives and ideas

Arival welcomes people from all cultural backgrounds, and does not discriminate on the basis of race, color, creed, gender (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, religion (including religious dress and grooming), marital status, domestic partner status, genetic information, age, national origin or ancestry, military or veteran status, sexual orientation, physical or mental disability, or any other basis protected by federal, state, or local laws.

Accordingly, participants must refrain from displaying any demeaning, harassing, aggressive, or intimidating behavior or materials that would interfere with others’ experience and participation in our community.

If you witness or are subjected to inappropriate or disruptive behavior or have any other concerns, notify an Arival staff member as soon as possible.

Inappropriate or disruptive behavior will not be tolerated. Arival reserves the right to refuse entry to or remove any party from any event or community space at any time when participation or behavior create a disruption or hinder the event or enjoyment of the event by other participants. All determinations are at the sole discretion of Arival, and the decision of the Arival team will be final. Severe breaches of this Conference Code of Conduct may result in disqualification from participating in future events. Individuals expelled due to violating this Conference Code of Conduct will not be eligible for a refund or other consolation.

If you have questions regarding this Conference Code of Conduct or its implementation, please contact us at [email protected].