Group Voyagers

Tour Director Seasonal – U.S.A.

THE
COMPANY

At Globus family of brands, guests, partners, and associates are valued members of our family. Together we are in pursuit of our mission and vision and guided by our core values.

Our Mission: We create happy guests.

Our Vision: GFOB is family. We are genuine, loyal, and trusted. We are passionate about making guests happy and partners successful. We are open and welcoming. We make hard things easier. We are guided by our values. We do what’s right. We care. It’s what families do.

Our Values:

  • Passion- We are passionate about the Globus family of brands, our values, and making guests happy.
  • Accountability-
    We can be counted on to do our best, follow through, learn from mistakes, and
    deliver results.
  • Courage-
    We face challenges, surface issues, share our ideas, and do what’s right.
  • Collaboration-
    We work together, support each other, and involve others in decision making.
  • Integrity- We are straightforward, honest, and open with our guests, partners, and each other.
  • Service-
    We are proactive, anticipate the needs of others, and are always ready to
    listen.

THE
ROLE

The role of a Tour Director is to administrate and manage the operation of the Globus family of brands in order to provide a quality touring experience for customers.

THE
POSITION – YOU MUST BE ELIGIBLE TO WORK IN THE U.S.A. TO BE HIRED

The
Tour Director is responsible for the following results:

  • Managing on-tour operations for assigned region continually
    exercising independent judgment and discretion to accomplish results,
    including:
  • Creating and presenting, in your own style, interesting and
    entertaining travel commentary to tour passengers in fluent English
  • Handling day-to-day operational needs and passenger issues
  • Making effective decisions/solutions regarding passenger
    safety and required tour changes
  • Collecting funds for optional excursions and completing
    timely and accurate tour accounting reports
  • Reading maps and providing clear & concise directions
    to the motorcoach driver
  • The willingness and ability to share knowledge and
    expertise of the regional destinations and logistical tour operation needs with
    others
  • Providing feedback on suggested product changes and
    enhancements
  • Building
    solid business relationships with tour suppliers and internal partners by
    establishing rapport utilizing influence rather than control
  • Listening,
    understanding, and addressing customer needs and achieving a positive group
    dynamic among passengers throughout the tour
  • Providing
    feedback to internal partners on supplier quality issues within the region
  • Meeting or exceeding customer tour rating goals for North
    and South American tours
  • Exercising
    the highest standards of ethics and professionalism in all decisions that may
    impact customers, suppliers, and the organization
  • Contributing
    to a team effort by accomplishing related results or projects as needed

    EDUCATION

    The preferred candidate will hold a
    Bachelor’s degree in a related field; or three or more year’s related
    experience and/or training; or equivalent combination of education and
    experience. ITMI or IGA graduates preferred.

    EXPERIENCE
    PREFERRED

    The preferred
    candidate has noteworthy experience in the following areas:

    • Previous experience conducting tours
      or leading groups of people
    • Previous experience in a training
      and/or leadership position preferred
    • Destination expertise in one of the
      specified regions
    • Previous experience building
      relationships with suppliers, regional/field experts, industry partners, and
      internal partners
    • Ability and willingness to verbally
      express historical, scientific, and factual data in a creative, interesting,
      and exciting manner to both customers and internal partners
    • Utilizing skillful presentation and
      personal skills to enhance the enjoyment of an audience
    • Ability to travel extensively for long
      periods of time
    • Ability to read, write, and speak
      English fluently
    • Understanding and respect of places,
      ideas, and cultures
    • Basic mathematical aptitude
    • Knowledge of Globus, Cosmos and
      Archers Direct products, services, and policies
    • Basic level knowledge of Microsoft
      Excel and Microsoft Word

    COVID-19 considerations
    All newly hired associates, regardless of work location, must be vaccinated.

Tagged as: product, tour operations, BUSINESS, leader, leadership, Safety, Driver, training, Accounting, travel, Intern, All, service, BUS, tour, Other, CRO, motorcoach, organization, Education ., Ski, tours, customer, Seasonal, Services, guide, tour director, Support, admin, director, manage, PRO, REC, operations, Professional, excel, relationships

Source
account.webspidermount.com

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