Tour Director Seasonal CANADA
THE DEPARTMENT
The following teams make up the Product & Operations department: Contracting, Custom Tour Operations, Data Management, Global Product Implementation, Product Creation, and Tour Operations. The Tour Operations department is responsible for coordinating the delivery of non-Europe products, including the pre-travel inventory, logistics, and the supervision/support of Tour Directors. They also manage post-travel quality control.
THE ROLE
The role of a Tour Director is to administrate and manage the operation of the Globus family of brands in order to provide a quality touring experience for customers.
THE POSITION
The Tour Director is responsible for the following results:
- Managing on-tour operations for assigned region continually exercising independent judgment and discretion to accomplish results, including:
- Creating and presenting, in your own style, interesting and entertaining travel commentary to tour passengers in fluent English
- Handling day-to-day operational needs and passenger issues
- Making effective decisions/solutions regarding passenger safety and required tour changes
- Collecting funds for optional excursions and completing timely and accurate tour accounting reports
- Reading maps and providing clear & concise directions to the motorcoach driver
- The willingness and ability to share knowledge and expertise of the regional destinations and logistical tour operation needs with others
- Providing feedback on suggested product changes and enhancements
- Building solid business relationships with tour suppliers and internal partners by establishing rapport utilizing influence rather than control
- Listening, understanding, and addressing customer needs and achieving a positive group dynamic among passengers throughout the tour
- Providing feedback to internal partners on supplier quality issues within the region
- Meeting or exceeding customer tour rating goals for North and South American tours
- Exercising the highest standards of ethics and professionalism in all decisions that may impact customers, suppliers, and the organization
- Contributing to a team effort by accomplishing related results or projects as needed
Tour Directors in a guiding role are also responsible for:
- Providing training to other Tour Directors to achieve consistent quality in the presentation of the Globus family of brands products. Training encompasses:
- Engaging others in regional tour briefings
- Having new Tour Directors on tour with you
- In addition to having the regional destination experience that is required of all tour directors, you will act as a resource for other Tour Directors and internal partners for the region, including:
- Contributing to the collection and compilation of tour commentary guidelines to include customized bullet-point expertise on historical and geographical distinctions, as well as folk tales and information about regionally famous people
- Providing logistical and regional expertise oversight for the creation and maintenance of the technical itineraries for the region
- Proofing passenger documents and brochure text for destination accuracy
- Ensuring ongoing communication and correspondence to Tour Directors in the assigned region
EDUCATION
The preferred candidate will hold a Bachelor’s degree in a related field; or three or more year’s related experience and/or training; or equivalent combination of education and experience.
EXPERIENCE PREFERRED
The preferred candidate has noteworthy experience in the following areas:
- Previous experience conducting tours or leading groups of people
- Previous experience in a training and/or leadership position preferred
- Destination expertise in one of the specified regions
- Previous experience building relationships with suppliers, regional/field experts, industry partners, and internal partners
- Ability and willingness to verbally express historical, scientific, and factual data in a creative, interesting, and exciting manner to both customers and internal partners
- Utilizing skillful presentation and personal skills to enhance the enjoyment of an audience
- Ability to travel extensively for long periods of time
- Ability to read, write, and speak English fluently
- Understanding and respect of places, ideas, and cultures
- Basic mathematical aptitude
- Knowledge of Globus, Cosmos and Archers Direct products, services, and policies
- Basic level knowledge of Microsoft Excel and Microsoft Word
EOE
While performing this job, it will require: Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports.
Source ⇲
account.webspidermount.com