Group Voyagers

Tour Director Seasonal CANADA


The following teams make up the Product & Operations department: Contracting, Custom Tour Operations, Data Management, Global Product Implementation, Product Creation, and Tour Operations. The Tour Operations department is responsible for coordinating the delivery of non-Europe products, including the pre-travel inventory, logistics, and the supervision/support of Tour Directors. They also manage post-travel quality control.


The role of a Tour Director is to administrate and manage the operation of the Globus family of brands in order to provide a quality touring experience for customers.


The Tour Director is responsible for the following results:

  • Managing on-tour operations for assigned region continually exercising independent judgment and discretion to accomplish results, including:
    • Creating and presenting, in your own style, interesting and entertaining travel commentary to tour passengers in fluent English
    • Handling day-to-day operational needs and passenger issues
    • Making effective decisions/solutions regarding passenger safety and required tour changes
    • Collecting funds for optional excursions and completing timely and accurate tour accounting reports
    • Reading maps and providing clear & concise directions to the motorcoach driver
  • The willingness and ability to share knowledge and expertise of the regional destinations and logistical tour operation needs with others
  • Providing feedback on suggested product changes and enhancements
  • Building solid business relationships with tour suppliers and internal partners by establishing rapport utilizing influence rather than control
  • Listening, understanding, and addressing customer needs and achieving a positive group dynamic among passengers throughout the tour
  • Providing feedback to internal partners on supplier quality issues within the region
  • Meeting or exceeding customer tour rating goals for North and South American tours
  • Exercising the highest standards of ethics and professionalism in all decisions that may impact customers, suppliers, and the organization
  • Contributing to a team effort by accomplishing related results or projects as needed

Tour Directors in a guiding role are also responsible for:

  • Providing training to other Tour Directors to achieve consistent quality in the presentation of the Globus family of brands products. Training encompasses:
    • Engaging others in regional tour briefings
    • Having new Tour Directors on tour with you
  • In addition to having the regional destination experience that is required of all tour directors, you will act as a resource for other Tour Directors and internal partners for the region, including:
    • Contributing to the collection and compilation of tour commentary guidelines to include customized bullet-point expertise on historical and geographical distinctions, as well as folk tales and information about regionally famous people
    • Providing logistical and regional expertise oversight for the creation and maintenance of the technical itineraries for the region
    • Proofing passenger documents and brochure text for destination accuracy
  • Ensuring ongoing communication and correspondence to Tour Directors in the assigned region


The preferred candidate will hold a Bachelor’s degree in a related field; or three or more year’s related experience and/or training; or equivalent combination of education and experience.


The preferred candidate has noteworthy experience in the following areas:

  • Previous experience conducting tours or leading groups of people
  • Previous experience in a training and/or leadership position preferred
  • Destination expertise in one of the specified regions
  • Previous experience building relationships with suppliers, regional/field experts, industry partners, and internal partners
  • Ability and willingness to verbally express historical, scientific, and factual data in a creative, interesting, and exciting manner to both customers and internal partners
  • Utilizing skillful presentation and personal skills to enhance the enjoyment of an audience
  • Ability to travel extensively for long periods of time
  • Ability to read, write, and speak English fluently
  • Understanding and respect of places, ideas, and cultures
  • Basic mathematical aptitude
  • Knowledge of Globus, Cosmos and Archers Direct products, services, and policies
  • Basic level knowledge of Microsoft Excel and Microsoft Word


While performing this job, it will require: Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports.

Tagged as: implementation, relationships, leader, Guiding, service, tour operations, contracting, PRO, CRO, leadership, Driver, Professional, management, Ski, training, Intern, Technical, travel, Services, All, tour, communication, BUS, admin, organization, motorcoach, REC, Other, customer, BUSINESS, tours, excel, Education ., tour director, walking, guide, product, Maintenance, manage, Safety, director, inventory, Seasonal, Accounting, operations, canada, Support



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