Holland America Group

Holland America Group

Shore Excursion Programs Specialist

Job Description

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We’re looking for an amazing Shore Excursion Programs Specialist to fill this role which will be based in our Seattle office. This is a hybrid, in-office role. You’ll work in person (in office) Tuesday to Thursday each week. You’ll be responsible for support the Seabourn Groups, Charters, and Special Events team. This involves assisting with the planning and execution of unique shoreside events and experiences for Seabourn guests, in collaboration with the Senior Brand Manager, Shore Excursions. The role also entails developing custom tours for charter clients and affinity groups, maintaining constant communication with clients, tour operators, and ships to ensure the highest quality in event delivery and tour programs.

Here’s a summary of what Holland America Line is looking for in its Shore Excursion Programs Specialist. Is this you?


  • Oversees the planning, execution and day to day administration of at least 5 events & up to 20 charters per year. Book venues, draft contracts and lock down day to day logistics
  • Works with charter and affinity group clients to determine shore excursion requirements. Develops tours with suppliers and creates client proposals. Responds to all inbound Charter, Special event, and group shore excursion requests.
  • Creates tour content in MXP database. Manages inventory in MXP. Negotiates additional inventory from suppliers as needed. Review Event invoices and pass through to appropriate manager for sign off.
  • Assists with marketing projects for Shorex & FCCs
  • Spots trends in Medallia and online reviews for the purpose of enhancing guest satisfaction in our Shorex product
  • Compile reporting and complete administrative tasks for Shorex Department. To include Operations, groups & Charters, and Special Projects
  • Assists with Incentive reporting for Shorex and FCCs
  • Troubleshoots travel agents and group leader issues with Shorex group bookings in ONE SOURCE/MAST/POLAR.
  • Develop a complete understanding of the requirements for every event; research vendors and work with leadership to make selections based on creativity, quality, and cost
  • Support and uphold our Culture Essentials
  • All other duties assigned by management that are in alignment of this position


  • Bachelor’s Degree in Business, Marketing with a focus on Tourism or Equivalent Experience
  • Experience in event planning or event coordination in a corporate environment
  • Minimum 4 years of product development or marketing experience
  • Proven track record of creative, successful events.
  • Must be analytical with proficiency working with Power BI, Tableau, Excel and PowerPoint.
  • Attention to detail and ability to work in a fast-paced environment with shifting priorities
  • Professional communication skills required. Ability to present proposals in written and oral formats to accurately communicate program details
  • Excellent organization, communication, negotiating and multitasking skills.
  • Ability to interact efficiently and positively with co-workers, tour operators and guests from varying cultures and backgrounds.
  • Worldwide destination and tour operation knowledge preferred.
  • Knowledge of cruise line operations and/or shipboard shore excursion operations preferred.

What You Can Expect

  • Cruise and Travel Privileges for You and Your Family
  • Health Benefits
  • 401(k)
  • Employee Stock Purchase Plan
  • Training & Professional Development
  • Tuition & Professional Certification Reimbursement
  • Rewards & Incentives
  • Base Salary Range: $63,700.00 to $86,000.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates’ qualifications and experience uniquely.

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected]


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