Rock Hall Culture and DEA&I Statement:

At the Rock & Roll Hall of Fame, we are dedicated to making a difference. We intentionally foster a diverse & equitable museum that encourages & embraces creativity & innovation. As a community leader, we value, empower, & respect all people. We provide all team members equal access to information, development, & opportunity. We acknowledge historical inequities & purposefully create an environment where each person feels accepted, appreciated, & safe to utilize their unique experiences & perspectives. Diversity, Equity, Accessibility, & Inclusion is more than just a policy. It supports our mission and defines our future.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

Summary: The Programming & Visitor Engagement Coordinator is responsible for supporting the day-to-day operations of the Education & Visitor Engagement division, assisting in the planning and production of the Museum’s Live Music & Public Programs, and serving as a member of the Manager-on-Duty team for frontline operations. They exemplify the Rock Hall’s Fans First philosophy, have a deep knowledge of rock & roll history, are comfortable speaking in front of crowds, engaging with VIPs and musicians, and sharing their love of rock & roll with music fans from around the world.

RESPONSIBILITIES & DUTIES

Coordinates logistical aspects for all public programs, live music concerts, community programs, education programs & other related events.

• Coordinates programming pre-production, including but not limited to communication with artist management and community partners, travel & itineraries, payments & performance agreements, and scheduling & space reservations.
• Coordinates with internal departments (artist relations, curatorial, marketing, development, security, AV/production, fan engagement) to effectively plan and prepare for large scale events.
• Gathers assets and builds webpages on rockhall.com using Content Management System.
• On-site during events, serves as liaison to artists & community organizations, acts as assistant show runner/production assistant, and helps execute event details.
• Trained to work as assistant producer for Rock Hall virtual events on various platforms including Streamyard, Zoom, etc.
• Serves as a Rock Hall media/PR spokesperson, program host, and VIP tour guide as needed.

Trained to serve as Manager-on-Duty for Fan Engagement team during peak times and major events.

• Leads morning Sound Check meeting with onstage staff, relaying daily operation information & key internal messaging; calls rotation and oversees radio communication.
• Serves as key point person for escalated guest questions, service recovery, and other supervisory tasks as needed.
• Alongside existing Manager-on-Duty team acts as a role model for Fan Engagement Staff; conducts coaching assessments to improve quality service.
  • Submits daily End of Day report to fellow MODs and division leadership.
  • Fills in onstage when needed, particularly during peak times or major events.

Assists in the day-to-day operations of the Education and Visitor Engagement Division.

• Maintains divisional calendar and coordinates intra- and inter-departmental work.
• Schedules meetings, creates and distributes agendas & minutes, takes notes, and coordinates meeting follow-up as needed.
• Serves as a key point person for division-wide communications including emails, phone calls, messaging, and virtual meetings.
• Assists the VP and division Directors with operational tasks, external partner relations, committee meeting logistics, and other related activities.

Duties include but may not be limited to the above.

JOB REQUIREMENTS & QUALIFICATIONS

Education Level:

• College undergraduate degree is required. Ability to read and demonstrate basic oral, written, mathematical and manual skills. Ability to communicate in standard English.

Experience in Field:

Bachelor’s degree in field related to the Museum’s mission is required (music, education, museum studies, arts management). One (1) to two (2) years professional administrative experience preferred.

Work Schedule:

Ability to work at least 40 hours per week; any shift as assigned, including evenings, weekends, and holidays. Ability to work rotating shifts and on short notice. Ability to be reachable to respond to clients’ needs and requests. Ability to work additional hours as business needs demand.

Unique Expertise/Certification/Registrations:

• Possess a passion for customer service and rock and roll, and an ability to get along with people.
• Excellent interpersonal skills to deal effectively with staff members, volunteers, Museum members, donors, and visitors.
• Sets a strong example for others by initiating collaboration and working consistently in a collegial manner.
• Understands implicitly how to work with different people and various working styles across the organization.
• Excellent organizational skills.
• Ability as a performing musician is preferred.
• Ability to organize and prioritize work to meet deadlines.
• Ability to work independently without close oversight, but also as a team player who will engage productively with others at varying levels of seniority within and outside the Museum.
• A professional and resourceful style; willingness to take initiative, manage multiple tasks and projects at a time; and willingness to learn.
• Ability to successfully pass a Rock & Roll Hall of Fame reference check, background investigation and drug screening.
• Computer Literate: Office 365, Adobe suite preferred
• Current with latest digital and IT best practices
• Bi-lingual capabilities preferred, but not necessary
• Strong public speaking skills preferred

Emotional Intelligence:

• Ability to work independently without close oversight, and as a team player who will engage productively with others at varying levels of seniority within and outside the organization.
• A professional and resourceful style; willingness to take initiative, manage multiple tasks and projects at a time; and willingness to learn.
• Thinks of the big-picture and considers the impact of decisions across the institution as a whole.
• Understands implicitly how to work with different people and various working styles across the organization.
• Sets a strong example for others by initiating collaboration and working consistently in a collegial manner.
• Encourages teamwork and anticipates and removes obstacles to effective teamwork; seeks to resolve conflicts as they arise.
• Approaches others in a positive manner and builds solid long-term relationships with key stakeholders inside and outside the organization.

Working Conditions:

• Environmental Parameters: Ability to work in a window-less office. Ability to work indoors and outdoors. Ability to work in loud noise, due to house music.
• Physical Demands:
  1. Strength: Ability to lift/move items weighing up to 10 lbs. (approximately)
  2. Type: Express or exchange ideas by means of spoken word and to perceive nature of sounds. Ability to hear accurately to interact with the public and co-workers. Demonstrate clarity of vision; judge distance and space relationships; identify and distinguish colors, numbers, and figures. Ability to perform tasks concurrently. Work involves sitting most of the time but will involve walking or standing for periods of time.

Equipment Used:

• Personal computer, telephone, calculator, fax machine, photocopier, and other office equipment.

Safety Hazards:

• Minimal hazards. General office working conditions.

Aptitude Requirements:

• Cognitive:
  1. Analytical: Ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions.
  2. Communication: Ability to be conversant in Rock Hall rules and procedures. Ability to understand and carry out written or verbal instructions. Ability to answer inquiries from visitors, employees, students, artists, and teachers.
  3. Administrative: Ability to complete forms. Ability to pay attention to detail and accurately distinguish data. Ability to organize and prioritize various schedules, data and documents.
• Manual:
  1. Motor Coordination: Ability to make necessary movements in selecting, picking and depositing items.
  2. Finger Dexterity: Ability to pick, pinch or otherwise work with fingers to operate above equipment. Ability to pick up a variety of items and place them on shelves; to move knobs, buttons, or switches.
  3. Manual Dexterity: Ability to seize, hold, grasp, turn or otherwise work with hands. Ability to shake, sort, fold, or stack items; to place and retrieve items.

Employer’s Rights:

This job description does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Benefits and Compensation

The annual salary range for this position is $40,000 – $47,000, commensurate with experience and certifications.

The Rock Hall offers a generous benefits package including 4 plan options for health insurance All other benefits are company paid including dental, vision, and life insurance. Other perks include 403b, and yearly paid time off including: 10 vacation days, 12 sick days, 3 personal days, 14 paid holidays, and 4 paid volunteer days.

Tagged as: Clerical