City Experiences
City Experiences
Regional Account Manager
About the job
City Experiences, which runs and operates the Odyssey on Navy Pier, is seeking an Account Manager for our Sales operation in Chicago, IL.Base salary of $55,000 with a sales commission plan consisting of an additional $39,000 at the 100% pre-determined sales goal. If sales achievement surpasses the 100% goal, additional compensation may be provided according to the commission plan.
About You
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
About The Opportunity
City Experiences’ mission is to create amazing experiences for our guests. The successful Regional AccountManager will establish City Experiences as the venue of choice as a global leader in world class experiences. S/hewill execute sales strategy as given by the Regional Director of Sales to ensure increase share of the market andoptimize revenue growth in line with the company’s overall vision and strategy while meeting or exceedingrevenue targets within the specific market segments assigned to the account manager
Sales FocusEssential Duties & Responsibilities:
- Develops a comprehensive knowledge of the client and market needs, supported by regularly visiting the clients and setting up face to face appointments.
- Follows guidance of sales leadership and incorporates effective sales techniques, such as regularly hosting site tours aboard the ships.
- Generates leads, primarily by using high closing rate techniques such as client appointments and networking through current customers for lead generation.
- Converts prospects to clients by using proven sales strategy as indicated above with the goal of winning the sale.
- Regularly attends networking events and other in-person industry events to learn more
About Their Market.
- Identifies customer needs and uses in-depth product knowledge to prepare winning proposals.
- Convincingly presents proposals in-person during site inspections and face to face meetings.
- Handles objections and solves customer problems, through active listening techniques and by regularly consulting with sales leadership.
- Establishes relationships with associations and business organizations (e.g. Convention & Visitors Bureau) by regularly visiting these extensions of our sales team and gainingreferrals in the process.
Administrative
- Ability to effectively plan out a schedule for the week, with a focus on closing revenue and executing out of office sales activities including client visits, networking events, ship toursand boarding client events.
- Balance a schedule that includes boarding clients and as necessary, cruising with high value clients.
- Uses Salesforce (CRM software) to effectively plan and manage the activities in the assigned markets and to track productivity of these sales activities.
- Uses Anchor (reservation software) to accurately book orders and to create curated proposals, with the goal of presenting said proposals in person, whether at a client’s location or on a ship tour
- Maintains proper personal organization; manages time well, sets appropriate work priorities, and maintains accurate records
- Works with the Sales Admin to collect payments; maintains accounts receivable within aging guidelines
Customer Service
- Ensures prompt responses to client inquiries, with a goal of getting a quote to the client within 24 hours.
- Ensures complete and accurate product details are communicated to the operations team to ensure proper execution of product promised.
- Follows up with customer within 24 hours after the cruise to further develop the account, while thanking the client for their business, asking for a survey to be completed and ifpossible, obtaining referrals from the client.
- Works with Regional Director of Sales to resolve all customer issues, while making sure that high priority issues are handled in-person.
Additional Responsibilities
- Attend applicable meetings as designated or necessary
- Other duties as assigned by the Regional Director of Sales.
Requirements & Qualifications
- Minimum of 2-years total sales experience consisting of at least 1-year of outside sales experience.
- Prefer bachelor’s degree preferably in a discipline related to the work of the position.
- Prefer hospitality experience but not required.
- Proficient with Microsoft office products as well and CRM software.
- Analytical skills required to identify and exploit selling opportunities.
- Ability to set appointments with clients and sell in person.
- Proposal writing is required, must communicate effectively in written form.
- Establish and maintain effective working relationships as required by job responsibility.
- Must have ability to persuade and influence people.
- Must be able to listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus.
- Satisfactory background check
About Us
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, The Company participates in the E-Verify program in certain locations.We encourage qualified applicants with arrest and conviction records to apply.
To apply for this job please visit recruiting.ultipro.com.
