POSITION OBJECTIVE:

Manage the museum’s evaluation and data analysis initiatives, developing and implementing best practice methodology and protocols. Lead museum-wide data collection and programmatic evaluation initiatives ensuring that initiatives meet or exceed Phillips’ mission and strategic goals to enhance the visitor experience. Manage visitor surveys. Collaborates cross-departmentally at all Phillips locations (21st St, THEARC) in a mutually collegial and professional manner. Ensures that initiatives follow the Phillips’ mission and strategic goals with focus on innovation and inclusivity.

ESSENTIAL DUTIES:

• Creates and implements museum-wide strategy for data collection, analysis, evaluation and reporting.

• Researches best practices and utilizes new and emerging technologies to increase and measure onsite and online visitor access, participation, and engagement.
• Develops actionable data sets from research and evaluation to drive decision making processes.
• Innovates data collection and evaluative methodology for in-gallery and online museum programmatic initiatives, managing partnerships, contractors and the production and implementation of new evaluative tools to enhance the visitor experience.
• Trains and leads museum-wide staff to develop routine data collection and evaluation procedures to support grant funding, reporting, and programmatic excellence.
• Trains the museum’s educators and front-line staff on research-based strategies and principles in visitor engagement to enhance inclusion and general visitor experience
• Innovates and implements a robust evaluative tool to assess walk-in visitor engagement and experience.
• Leads visitor experience survey formulation, implementation, and analysis for the museum.

General:

• Collaborates with Visitor Services, Membership, Gift Shop and Security to evaluate on-site visitor experience and engagement.
• Supervises, trains, and mentors interns and fellows.
• Collaborates with Education and Community Engagement on program evaluation, survey and data collection across the museum, to include [email protected] initiatives and other satellite locations.
• Collaborates with Curatorial on exhibition evaluation and data collection.
• Engages colleagues on best practices and training on visitor experience surveys, data collection and evaluation.

• Works with Marketing and Communications Department to publicize and market relevant initiatives.
• Engages board members, trustees, and donors, as appropriate to relevant projects, especially focused on reports and presentation of data analysis and program evaluation.

• Collaborates with Development staff to support fundraising, including grant writing and reporting
• Perform administrative functions related to principal responsibilities: budgeting, grant writing, audience tracking, statistics, reporting.
• Maintains, synthesizes and applies current knowledge of visitor engagement, access, and inclusion theory and practice as well as researches exhibitions and the permanent collection as relevant.
• Collaborates interdepartmentally on museum-wide committees and initiatives as relevant.
• Advocates for Phillips initiatives through online presentations, local, national, and global trainings, workshops, and conferences, including occasional travel as available, especially related to presentation of evaluation and data analysis.

• Participates in and/ or leads interdepartmental committees and initiatives when relevant.
• Creates and maintains organizational systems for relevant programs, including mailing lists, budgets, financial records, program statistics/reports, and database management.

• Hires and supervises contractors and vendors.
• Performs other duties as assigned.

QUALIFICATIONS:

• Master’s degree in a related field, or commensurate experience
• Experience with survey creation and implementation
• Customer service experience, visitor engagement/audience engagement
• Proficiency in statistical methods and best practices relevant to the job
• Experience in using statistical analysis software including Excel, SPSS, or other program
• Experience in data visualization, programming language, digital marketing, and marketing analysis preferred but not required
• Possesses a broad knowledge of museum evaluation and data collection techniques
• Exceptional public engagement skills
• Ability to work effectively on teams as collaborator or leader
• Excellent organization skills, follow-through, and attention to detail
• Demonstrated excellence in writing for range of audiences
• Demonstrated experience working with diverse populations
• Capable of handling multiple deadlines and projects
• Ability to work a flexible schedule, with some evenings and weekends when relevant

The Phillips Collection is an equal opportunity employer and administers all employment decisions and personnel actions without regard to race, color, religion, creed, sex, sexual orientation, pregnancy, childbirth or related medical conditions, national origin, age, physical or mental disability, genetic disposition or carrier status, marital status, veteran status, personal appearance, gender identity or expression, family responsibilities, matriculation, political affiliation, or any other category protected under applicable federal, state, or local law.

Tagged as: Professional