Ryman Hospitality Properties

Ryman Hospitality Properties

Part Time – Opry Ambassador – Grand Ole Opry

Job Description

Serves as an ambassador for the Grand Ole Opry engaging guests visiting the Opry as well as potential guests when working off-site. Searches out opportunities to create memory-making moments with Opry guests; proactively engaging guests to welcome them, providing information and exceptional service. Also conducts Opry House tours, fulfilling all functions of the tour guide position often serving as a tour lead for the shift.

  • Responsible for actually creating memorable engagement opportunities with Opry guests during arrival, seating, intermission, tours and departure phases of the visit.
  • Presents a high-energy, entertaining script while escorting guests through the facility.
  • Actively engages the guests throughout the tour while communicating approved information regarding the facility and the company’s entertainment history.
  • Responds to guests’ questions regarding Opry Entertainment facilities or other complex businesses with information provided; avoiding sharing personal opinions or other undocumented information.
  • Assumes responsibility for the safety of the group and facility and handles quick evacuation from the building (quickly moving guest s to at least 300 feet from the facility) should an emergency arise.
  • Proactively shares information on other Opry Entertainment products and encourage guests to make purchases and direct them on the best way to enjoy all offers.
  • Ensures that tour guests are presented a photo opportunity.
  • Distributes brochures provided to share information on other Opry Entertainment businesses or Nashville attractions.
  • Collects tickets from individual or groups and ensures only ticketed guests are included in the tour.
  • Where listening devices are utilized, manages and maintains the devices used on tours including taking responsibility for charging and sanitizing the units as well as reporting equipment issues to management.
  • Must be familiar with Nashville attractions and proactively respond to assist guests seeking directions to other Nashville area attractions and points of interest.
  • Performs other duties as assigned.

Requirements

Education

High school diploma or equivalent preferred

Experience

One year of customer service experience

Knowledge, Skills and Abilities

Public speaking, good oral and listening communication skills preferred

Tagged as: Customer Service, REC, product, Other, History, management, Education ., tour, BUS, & Attractions, customer, tours, PRO, manage, guide, communication, tour guide, BUSINESS, entertainment, Safety, All, service, Facilities, Ski

Source
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