Hyatt Hotels Corporation

Hyatt Hotels Corporation

Outdoor Adventure Guide – Full Time ($19.50/hourly)

Summary:
Join us for this incredible opportunity to be part of our team as a : Outdoor Adventure Guide – Full Time ($19.50/hourly) , at Miraval Austin Resort and Spa located in Austin, Texas. Full-time opportunities available!. Not only will you be part of a rock-star team, but you will also get to be part of a team that won North America’s Best Resort Spa and Texas’ Best Resort Spa by World Spa Awards!

We offer excellent benefits:

• Free room nights, Discounted and Friends & Family Room Rates*

• Medical, Prescription, Dental and Vision Insurance with only a 30 day waiting period*

• 401K with company match*

• Generous Paid Time Off policy*

• Paid Family Bonding Time and Adoption Assistance*

• Tuition Reimbursement*

• Free colleague meals during shift

• Employee Stock Purchase Plan*

• Access to resort facilities including spa services, programming, hiking trails and gym

• Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more

* Exact benefit package is contingent on status

Qualifications:
Qualifications –

The Outdoor Adventure Guide must have an interest in and knowledge about the natural world, including the Texas Hill Country, or a curiosity to learn about our natural habitat. This person must have strong interpersonal skills, strong customer service skills, strong group management skills, and strong critical thinking and problem solving skills. They also need to have the ability to be flexible in regards to scheduling and daily duties.

Personal interest in outdoor adventure pursuits, including extensive hiking experience, water activity experience, climbing experience and a knowledge of rope systems.

• Facilitation and problem solving skills

• Detail oriented, creative, and flexible

• Serve as leader of guest facing programs for leisure guests and social and corporate groups with guests of varying abilities and deliver a quality experience for all

• Serve as leader among peers

• Receive performance feedback and adjust appropriately

• Communicate effectively and professionally and work as a team player

• Take direction from leadership and execute appropriate action

• Provide feedback with professionalism

• Excellent presentation and teaching skills

• Climbing ability and comfortable working at heights of 30-50ft to include traversing cables

• Technical proficiency with ropes, helmets, harnesses, hardware and several belay techniques and willingness to be trained on high ropes and challenge course elements

• Ability to perform, or learn to perform, and facilitate all activities related to outdoor adventure

• Ability to repeatedly lift and carry outdoor adventure equipment including stand up paddle boards, kayaks, climbing gear

• Maintain equipment and related maintenance records and logs

• Hike 3-4 mile/hour pace, miles ranging from 2-14 miles traveled

• Interest in mindfulness, wellbeing and mind-body-soul connection

• Enthusiastic about delivering experiences in all weather conditions

• Decision making within the best interest of the department and Miraval

• Proficient at Microsoft Office particularly Outlook

• Must be able to work a flexible schedule including days, nights, weekends and holidays

• Must be able to work outside in all types of weather conditions

• Must have valid Driver’s License

• Perform other duties as assigned by department or resort leadership

Education and/or Experience:

• 5+ years of experience in facilitation and/or guiding outdoor adventure programs preferred

• 1 – 2+ years guiding experience hiking preferred

• 1 – 5+ years of experience in facilitation of High and Low Ropes Elements preferred

• First Aid/CPR or ability to obtain within 30 days of start date

• ACCT Facilitator Level I or II preferred or willingness to complete provided training

• Wilderness First Aid and Wilderness First Responder Preferred or willingness to complete provided training

• Lifeguard certification preferred or willingness to complete provided lifeguard training and pass lifeguard test required for role

• Trained or willing to be trained at facilitating stand up paddleboard and kayaking

• Knowledge of Miraval ethos is a plus

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and interpret retail product labeling. Ability to speak effectively before groups of customers or associates of organization.

• • English

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Must be able to exercise mature control over group programs and influence groups and individuals to accomplish particular objectives without interfering unnecessarily.

• Must be sensitive to the personalities, moods, and abilities of individuals and groups and be able to function in a supportive role while guiding them to reach their full potentials.

• Make decisions in the best interest of the guests, their safety (physically, emotionally, mentally, and spiritually) and must be made within the guidelines of department standard operating procedures and Miraval policies and procedures.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an associate to successfully perform this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

o The Outdoor Adventure Guide must be able to carry and climb ladders of 10-12ft and transition to climb poles upwards of 50ft and be comfortable traversing cables of 35-50ft in height and length. Must be able to walk, stand, and belay for extended periods and do so on average 4-6 hours/day several days per week.

o Must be able to hike for extended periods, maintaining a 3 to 4 mile hour pace, and do so on average 6-12 miles/day, several days per week.

o While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel. The associate frequently is required to reach with hands and arms and talk or hear. The associate is occasionally required to sit; walk; climb or balance; and stoop, kneel, crouch, or crawl.

The associate must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an associate encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

o The Outdoor Adventure Guide must be able to carry and climb ladders of 10-12ft and transition to climb poles upwards of 50ft and be comfortable traversing cables of 35-50ft in height and length. Must be able to walk, stand, and belay for extended periods and do so on average 4-6 hours/day several days per week.

• Must be able to hike for extended periods, maintaining a 3 to 4 mile hour pace, and do so on average 6-12 miles/day, several days per week.

• The noise level in the work environment is usually moderate.

As part of the Hyatt and Miraval family, we offer a complete benefits package including:

• Robust PTO Policy

• Health, Dental, Vision, and Life Insurance for full-time colleagues.

• Free parking and colleague meal.

• Complementary and discount Hyatt nights.

• Use of facilities, ability to participate in classes, and discounts on Spa services.

• 401(k) and ESPP.

• Miraval associates work in an environment that demands exceptional performance yet reaps great rewards.

Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Tagged as: Variable, training, REC, PRO, Life, All, excel, Office, Physical, Facilities, Scheduling, Professional, Safety, Retail, product, Leisure, test, service, Customer Service, leader, Environment ., management, SEM, Other, Driver, kayak, travel, CRO, *, Health, paddleboard, BUS, Ski, Education ., US Retail, Technical, full time, Services, Maintenance, organization, Activities, guide, Individuals with disabilities, Support, customer, experiences, leadership, Hourly, Guiding, manage

Source
account.webspidermount.com

THE ARIVAL INSIDER PRO ACCESS MEMBERSHIP; YOU GET ALL THIS TO HELP YOU ADVANCE YOUR BUSINESS.

Included in Free Membership

Included in Arival Pro Membership

The Arival on-demand video library archive
Access to the entire library of over 150 video sessions and webinars

Arival.guides
Short, digestible research & trends reports delivering insights into our industry, such as The Tour Operator Outlook for 2021.

Arival.travel articles
Topical articles about marketing, tech, operator business and operator stories in all areas of tours, activities & attractions & experiences

Job board access
Find a job from our regular listings, post a resume to the talent network and learn strategies from the job resources articles

New webinars
Helpful, instructional sessions covering subjects such as Mastering Facebook Ads, Grow Your Business and How To Work With OTAs — topics to help advance your business.

Discounts on all Arival in-person events
20% Discount on all Arival in-person events (save up to $300)* based on business type

Arival ProShield – Insurance program
Access to tailored insurance solutions by Granite Insurance is available exclusively for Arival Insider Pro Access Members. Insider Pro Access Members also have access to a suite of resources from Granite Insurance including templates, forms and other informative documents.

Insiders Pro Access member exclusive webinars
Paid membership-only webinars to deepen your understanding of important industry topics.

Job postings & talent directory
Post jobs & connect with candidates most applicable to your business.

Private roundtables to connect, learn and engage
Small, focused and intimate discussions exclusive to Arival Insider Pro Access members.

Full access to Arival’s library of in-depth reports
Up to date, deep analysis of tourism topics ranging from Self-guided Tours to Sales & Distribution Trends and Outlooks, based on the data that defines the industry.

The latest on-demand videos
Over 350+ on-demand videos featuring hot topics in tours, activities & attractions

Insider discounts in digital marketing, tech, e-learning, and more
Save money on additional tools, services and learnings you need to run your business. Exclusive to paid members.

Membership Overview
ARIVAL CODE OF CONDUCT​
CONFERENCES AND COMMUNITY SPACES​

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events and in online community spaces:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
We are dedicated to transparency, committing to clear, open and honest communication.
We actively pursue and advocate for inclusion, diversity and representation of varying cultural backgrounds, perspectives and ideas

Arival welcomes people from all cultural backgrounds, and does not discriminate on the basis of race, color, creed, gender (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, religion (including religious dress and grooming), marital status, domestic partner status, genetic information, age, national origin or ancestry, military or veteran status, sexual orientation, physical or mental disability, or any other basis protected by federal, state, or local laws.

Accordingly, participants must refrain from displaying any demeaning, harassing, aggressive, or intimidating behavior or materials that would interfere with others’ experience and participation in our community.

If you witness or are subjected to inappropriate or disruptive behavior or have any other concerns, notify an Arival staff member as soon as possible.

Inappropriate or disruptive behavior will not be tolerated. Arival reserves the right to refuse entry to or remove any party from any event or community space at any time when participation or behavior create a disruption or hinder the event or enjoyment of the event by other participants. All determinations are at the sole discretion of Arival, and the decision of the Arival team will be final. Severe breaches of this Conference Code of Conduct may result in disqualification from participating in future events. Individuals expelled due to violating this Conference Code of Conduct will not be eligible for a refund or other consolation.

If you have questions regarding this Conference Code of Conduct or its implementation, please contact us at [email protected].