Holland America Line & Seabourn

Holland America Line & Seabourn

HAL – Global Guest Assistant (Shore Excursions)

New York, New York, United States

HAL – Global Guest Assistant (Shore Excursions)

Department: Shorex

Employment Type: Internship

Location: Global

Description

Assist passengers with translations on tours and onboard, maximize revenue in the Shore excursion department, ensure the highest possible satisfaction and safety of guests.

Holland America Line will offer Global Guest Assistants on a full time or seasonal position which allows for possible opportunities for advancement within Holland America Line Shore Excursions Team.

Key Responsibilities

  • To function as a tour leader/ translator on our shore excursions for our Dutch Guests.
  • Help achieve or exceed Shore Excursion revenue targets.
  • Guide all guests on tour from the meeting point to the tour buses. Develop knowledge of established tour programs.
  • Provide accurate accounts of guest experiences on each tour guided. Complete the Global Guest Assistant report after the conclusion of each port.
  • Assist in the operations of the Shore Excursion Office, including guest sales and service on embarkation day as assigned by Shorex Manager
  • You will be required to translate from English to Dutch on all assigned tours from start to finish.
  • Participate in social functions as outlined in the Shore Excursions Procedures Manual.
  • Perform other duties as assigned by the Shore Excursion Manager
  • Perform presentations in foreign languages and translate documents as required by the Shore Excursion Manager.

Skills Knowledge and Expertise

  • Minimum of 18 years old at the time of application.
  • Excellent command of the English language and Dutch (or other European language if it becomes a specific need)
  • Excellent report writing skills (Working knowledge of Microsoft Word, Microsoft Excel and PowerPoint)
  • Strong public speaking and communication skills
  • Sales oriented
  • Good organizational skills and take ownership.
  • Be capable of working extended and irregular hours, 10 hours per day, 7 days a week.
  • Be capable of acting according to rules of standard behaviour applicable within Holland America Line when dealing with guests and fellow colleagues.
  • Be capable of demonstrating a correct and positive attitude when dealing with colleagues and guests.
  • Be capable of independently solving problems and answering questions that arise from the changing practical situations on board.
  • Be capable of dealing with different cultures of his colleagues and the guests
  • Pride in company culture and dress.
  • Flexibility and adaptability.
  • Team Player.

Tagged as: Seasonal

Source ⇲
account.webspidermount.com

X
THE ARIVAL INSIDER PRO ACCESS MEMBERSHIP; YOU GET ALL THIS TO HELP YOU ADVANCE YOUR BUSINESS.

Included in Free Membership

Included in Arival Pro Membership

The Arival on-demand video library archive
Access to the entire library of over 150 video sessions and webinars

Arival.guides
Short, digestible research & trends reports delivering insights into our industry, such as The Tour Operator Outlook for 2021.

Arival.travel articles
Topical articles about marketing, tech, operator business and operator stories in all areas of tours, activities & attractions & experiences

Job board access
Find a job from our regular listings, post a resume to the talent network and learn strategies from the job resources articles

New webinars
Helpful, instructional sessions covering subjects such as Mastering Facebook Ads, Grow Your Business and How To Work With OTAs — topics to help advance your business.

Discounts on all Arival in-person events
20% Discount on all Arival in-person events (save up to $300)* based on business type

Arival ProShield – Insurance program
Access to tailored insurance solutions by Granite Insurance is available exclusively for Arival Insider Pro Access Members. Insider Pro Access Members also have access to a suite of resources from Granite Insurance including templates, forms and other informative documents.

Insiders Pro Access member exclusive webinars
Paid membership-only webinars to deepen your understanding of important industry topics.

Job postings & talent directory
Post jobs & connect with candidates most applicable to your business.

Private roundtables to connect, learn and engage
Small, focused and intimate discussions exclusive to Arival Insider Pro Access members.

Full access to Arival’s library of in-depth reports
Up to date, deep analysis of tourism topics ranging from Self-guided Tours to Sales & Distribution Trends and Outlooks, based on the data that defines the industry.

The latest on-demand videos
Over 350+ on-demand videos featuring hot topics in tours, activities & attractions

Insider discounts in digital marketing, tech, e-learning, and more
Save money on additional tools, services and learnings you need to run your business. Exclusive to paid members.

Membership Overview
ARIVAL CODE OF CONDUCT​
CONFERENCES AND COMMUNITY SPACES​

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events and in online community spaces:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
We are dedicated to transparency, committing to clear, open and honest communication.
We actively pursue and advocate for inclusion, diversity and representation of varying cultural backgrounds, perspectives and ideas

Arival welcomes people from all cultural backgrounds, and does not discriminate on the basis of race, color, creed, gender (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, religion (including religious dress and grooming), marital status, domestic partner status, genetic information, age, national origin or ancestry, military or veteran status, sexual orientation, physical or mental disability, or any other basis protected by federal, state, or local laws.

Accordingly, participants must refrain from displaying any demeaning, harassing, aggressive, or intimidating behavior or materials that would interfere with others’ experience and participation in our community.

If you witness or are subjected to inappropriate or disruptive behavior or have any other concerns, notify an Arival staff member as soon as possible.

Inappropriate or disruptive behavior will not be tolerated. Arival reserves the right to refuse entry to or remove any party from any event or community space at any time when participation or behavior create a disruption or hinder the event or enjoyment of the event by other participants. All determinations are at the sole discretion of Arival, and the decision of the Arival team will be final. Severe breaches of this Conference Code of Conduct may result in disqualification from participating in future events. Individuals expelled due to violating this Conference Code of Conduct will not be eligible for a refund or other consolation.

If you have questions regarding this Conference Code of Conduct or its implementation, please contact us at [email protected].

X