General Manager-The Nobleman New Tapestry by Hilton
General Manager
The 5 Senses Culture:
At 5 Senses we are driven by igniting the 5 senses of ourguests and team members through genuine acts of hospitality. It is our missionto touch the hearts of our guests and teams, to welcome all we see, to addflavor to the experience, anticipate, listen and respond to needs and help ourteam smell success. We are an experienced team doing hospitality a new way.
Getting the Job Done:
• Byexample lead the team to provide the guests and each other with professional,efficient, courteous and genuine hospitality.
• Responsiblefor the overall direction, coordination, leadership and communication to alldepartments.
• Strategicleader of the property establishing with your department heads the short termand long-term goals that will ensure the success of the hotel.
• Ensurethe security, cleanliness, preventative maintenance and safety are completed tothe property and Brand standards.
• Developand execute an effective communication plan to ensure team members, guests, andownership are provided the information needed on a consistent basis.
• Driveteam member satisfaction through creating an environment that is inclusive,treats all with respect, incorporates fun into work and ensures all have thetools needed to be successful and reach their goals.
• Maintaingood business and community relationships; support and participate inactivities that will benefit the property’s positioning.
• Leadthe annual planning process which includes the sales and marketing plan,operating budget, capital expenditures and human capital plan.
• Accuratelyand thoroughly complete periodic reporting as required by Corporate, Ownershipand the Brand.
• Driverevenue and control expenses understanding that full P&L management is yourresponsibility.
• Forecastaccurate revenues, expenses and GOP, updating as needed based on changingbusiness.
• MonitorBrand Service Scores daily and take the appropriate action to ensure scores arecommunicated to the team and maintained above the Brand average.
• Ensurecompliance to all best practice operating policies and procedures in accordancewith property specific and Brand standards.
• Holdhotel leaders and yourself accountable to provide informal and formal feedbackto all team members in alignment with the performance development policy andprocedures.
• Maintaina succession plan to ensure bench strength is in place for all leadershippositions.
• Requireyour team department leaders to identify and develop team members that have thedesire and skills to promote to the next level; support these effortspersonally.
• Executea Manager on Duty program to ensure the highest level of leadership exists atall times for guests and team members.
• Ensurethere is collaboration between departments that encourages the exchange ofinformation and working together to creative problem solve to best meet theneeds of the guest and the team in an ever-changing environment.
• Holdmanagers accountable for ensuring their team members attend mandatory meetingsand timely complete all required training.
Experience for Success.
• 3years of General Manager experience in Hospitality
• Collegedegree or equivalent work experience
• Arecord of progressive experience and development in the hospitality industry
• Strongwritten and verbal communication and presentation skills in English; a secondlanguage a plus.
• Financialskills including P&L and budget management, expense control and forecasting
• Recordof proven success as a leader delivering outstanding guest experiences and teamdevelopment
• Abilityfor complex conceptional thinking and creative problem solving
• Strategicleader with the ability to plan and adapt to an ever-changing businessenvironment
• Computerskills including comfort in use of Word, Excel and Power Point
The Good Stuff:
• Opportunityto grow your career and develop thru structured development programs
• CompetitiveMedical, Dental and Vision benefits
• BonusOpportunity
• Wellnessand Commuter Stipend
• VacationPTO Plan and Paid Sick Days
• 7Paid Holidays
• Freenights at our hotels
• Monthlyfun and recognition
• DailyPay Through RAIN
The Fine Print:
5 Senses Hospitality Management provides equal employmentopportunities (EEO) to all team members and applicants for employment withoutregard to race, color, religion, sex, national origin, age, disability orgenetics. In addition to the federal law requirements 5 Senses Managementcomplies with applicable state and local laws governing nondiscrimination inemployment in all locations in which the company has facilities.
This policyapplies to all terms and conditions of employment. 5 Senses Hospitality Managementexpressively prohibits any form of workplace harassment based on race, color,religion, gender, sexual orientation, gender identity or expression, nationalorigin, age, genetic information, disability or veteran status. Improperinterference with the ability of a 5 Senses team member to perform their jobduties may result in discipline up to and including termination.
Source ⇲
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