Filoli Historic House and Garden

Filoli Historic House and Garden

Director of Museum Collections and Curator – Filoli Historic House and Garden – Woodside

Director of Museum Collections and Curator

Filoli is a 654-acre historic site of the National Trust for Historic Preservation, located on the San Francisco Bay Peninsula near Woodside, CA, and one of the finest remaining country estates of the early 20th century. As a team member here, you will be able to connect rich history with a vibrant future through beauty, nature and shared stories. You have the opportunity to preserve, build upon and share the wonder of this place.

In our daily interaction with guests, we envision a time when all people honor nature, value unique experiences and appreciate beauty in everyday life. You will also actively play a part in creating a vibrant future through our 2019-2023 Strategic Plan. Embedding the core principles of Diversity & Inclusivity, Sustainability and Organizational Excellence into each pillar of the plan, we are focusing on five main pillars of our organization: People & Culture, Fundraising & Financial Strength, Infrastructure Investments, Visibility & Branding and Engagement & Education. We welcome and appreciate your contributions to Filoli.

SUMMARY

The Director of Museum Collections and Curator provides engaging visitor experiences while preserving Filoli’s historic home and collections. In line with the Strategic Plan’s focus on Engagement and Education, the Director is the content expert and collaborates with the Director of Learning and Engagement on an interpretation plan, with short and long-term goals, for future displays and exhibitions. Filoli was recently awarded accreditation from the American Alliance of Museums in 2021, and the Director of Collections will play an integral role in maintaining accreditation standards. This position is also responsible for the management of Filoli’s Permanent Collection of museum objects and loans including: fine art, furnishings, decorative arts, textiles, ceramics, historic structures and finishes. In addition, this position is responsible for overseeing and managing Filoli’s Special Collections, Educational Collections, three onsite libraries, and the institutional archives.

This full-time, exempt position will have a varied schedule that includes weekend and/or evening service. Depending on candidate experience, the annual salary range for this position is $100,000 to $115,000. This position is also eligible for employee benefits: medical, dental, vision, life, LTD, Flex Plan, 401(k), vacation, sick leave and holiday pay. The Director’s schedule may change to meet the needs of the organization so flexibility is important.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE:

Leadership

  • Manage the Museum Collections Department in support of the overall strategic direction of Filoli;
  • Responsible for collaborating with all departments to bring together collections displays and initiatives that support Filoli’s mission and brand as a place for connecting with visitors;
  • Lead Filoli’s collecting and collections strategy including facilitating multi-year and annual planning for collection documentation and care, acquisitions and deaccessions; support the development of innovative programs and methods for community-centered collection access, interpretation and presentation;
  • Work with specific Board committees, including the Collections and Acquisitions Committees;
  • Partner with the Learning & Engagement Department and the Marketing Department to develop communications and stories related to collections;
  • Develop annual department plan and annual operating plans (as aligns with Strategic Plan);
  • Provide reporting for collections efforts with focus on strategic alignment and other success measures;
  • Participate in Leadership Team meeting and provide input and information to guide the overall direction of the organization;
  • Ensure Collections Department is supporting and upholding Filoli policies and procedures;
  • Serve as a key content resource in the research and development of interpretation materials for special programs and projects and work collaboratively to create an Interpretative Plan;
  • Serve as a staff representative on the Property Committee of the Board of Directors, specifically on matters of preservation and conservation;
  • Serve as a Staff Liaison with the Collections Department staff of the Historic Sites Department, of the NTHP, overseeing their onsite collections in accordance with the Lease, Loan and Co-Stewardship agreement in regards to collections, historic structures, and historic viewsheds;
  • Actively promote and represent Filoli within the broader community of museums, historic homes and sites, scholars, historians, archivists and librarians; maintain relationships with other civic, professional and cultural institutions; present programs, lectures and tours of exhibitions both at the museum and in the wider community;
  • In coordination with development, participate in the fundraising process, including direct solicitation, project proposals and reporting;
  • Primary oversight for partners and contractual relationships: design relationship or define work; sign contracts/MOUs; actively lead relationships; integrate internally; participate externally as needed (especially in partnerships);
  • Play a leadership role in the development of a comprehensive Internship and Apprentice Program for Filoli;
  • Serve as a member of the Emergency Response Team;
  • Fulfill expectations as listed in Filoli’s Expectations for Directors, Managers and Supervisors (see attached);

Collections and Curation

  • Maintain and develop the Collections to align with the Collections Management Policy, Museum Objects Collections Plan, and Conservation Plan while enhancing the visitor experience throughout Filoli’s property and engagement strategies;
  • Serve as the content expert on the House, History, Library and Museum Object Collections, providing content for publications, presentations, website and for marketing materials, and contribute content for training materials for specialty tours development;
  • Serve as a key content resource in the development of an institutional-wide Interpretative Plan;
  • Plan and implement special installations including: design, construction, curation, contributing interpretive content, developing installation schedules, and overseeing installation;
  • Responsible for the overall cleaning, care and conservation of the museum object, education, library and archival collections;
  • In coordination with various departments, develop and execute Holidays at Filoli decorations, events and programs;
  • Manage all collections procedures in accordance with the American Alliance of Museums and National Trust for Historic Preservation (NTHP) collections/standards and the Board of Directors approved Collections and Library and Management Policies including: accessioning, retrieval, attributions, inventory, insurance, environmental conditions, routine object cleaning, condition reporting, documentation, proper storage and handling techniques;
  • Oversee and monitor display and storage climate conditions;
  • Develop policies and procedures related to integrated pest management programs and environmental monitoring in partnership with the Facilities Department;
  • Work with Facilities and Visitor Services to oversee site maintenance, security, public safety, repairs and renovations including preventative strategies, pest management, environmental monitoring and basic conservation procedures;
  • Work with contract conservators when outside conservation and restoration services are needed;
  • Work with contract Janitorial Services to ensure overall cleanliness within the historic house;
  • Assist researchers, the public, and our own Marketing and ExternalRelations with inquires about the collection for newspaper and magazine articles, radio programs and television;
  • Conduct tours as needed;

Personnel and Budget

  • Directly manage professional or area staff or relevant contract professionals: responsible for scheduling, training; evaluating and all coordination with Human Resources;
  • Responsible for training onsite staff and volunteers in proper object handling;
  • Create and manage department budget to support the broad needs of collections management; provide necessary tracking and reporting in line with both collections management and accounting practices;

General

  • Provide opportunities for Filoli staff to learn and engage with the Collections Department;
  • Ability to provide the highest quality service to all customers in every interaction;
  • Uphold all Filoli’s policies, procedures, guidelines and standards;
  • Maintain flexibility and perform other duties as assigned to respond to the needs of the organization;
  • Attendance and punctuality are essential to work and all work-related functions.

SUPERVISORY RESPONSIBILITIES

Job titles of those who report directly to this position are: Curatorial Specialist (FT), seasonal staff, apprentice or interns (FT/PT).

MINIMUM QUALIFICATIONS

An individual must be able to perform each essential duty listed above and any additional responsibilities as directed as well as satisfy the educational and skill requirements listed below:

Education and/or Experience:

Education: Master’s Degree in Museum Studies with 3-5 years of experience in collections or a Bachelor’s Degree in Museum Studies or allied field with 5-7 years of collections management experience.

Core Competencies:

  • COLLECTIONS EXPERIENCE – 3-5 years of experience in supervisory or coordination position. Extensive experience with collections management systems such as ReDiscovery Proficio. Previous experience working in a cultural institution, museum, or historic site. Experience in strategic planning in regards to collections and developing emergency planning for collections. Knowledge of California history and the Gilded Age in particular is preferred.
  • PEOPLE AND PROJECT SKILLS – Effective team leadership skills and cross-functional collaborative capacity. Ability to either take direction or work independently as the situation requires. Experience in training and supervising hourly, full-time and part-time employees
  • LEADERSHIP – At least 3 years of direct supervisory experience. Flexible, energetic, and outcomes-oriented self-starter who brings a creative approach to solving problems. Capacity to interact effectively and build partnerships with Filoli’s many constituencies including staff, Board members, community partners and supporters, donors, members, visitors, and volunteers. Strong administrative skills. Ability to multitask, see many sides to complex issues, and perform at high standards with a collegial team. Experience with budget development and management.
  • CULTURAL COMPETENCIES – Model a responsibility to self-awareness and awareness of others to recognize that individuals bring unique backgrounds, beliefs, values, and world-views. View racial and cultural differences as assets to the organization.
  • DIVERSITY, EQUITY, AND INCLUSION – Committed to Filoli’s dedication to integrate accountability across all efforts to support and sustain a racially equitable organization. Demonstrate a passion of advancing organizational DEAI objectives and influencing others to approach all work with an equity lens. Promote processes and communication that encourage organizational cultural competence and inclusion.
  • COMMUNICATION SKILLS – Exceptional oral and written communication skills including the demonstrated ability to research and analyze information and present historic information in a clear and inspiring manner.
  • DECISIVE NATURE – Well-honed ability to independently anticipate and analyze situations, define problems and objectives, recognize viable alternatives and formulate rapid solutions with understanding of the inherent risks and the implications of decisions.
  • COMPUTER SKILLS – Strong proficiency and knowledge of Microsoft Office products and Google Applications. Able to manage complex database functions in Altru (or similar CSM database).
  • AVAILABILITY – Maintain a flexible work schedule that includes evenings and weekends to meet the demands of executive management.

Skills and Abilities:

  • Ideal candidates will have a demonstrated track record of fostering collaboration within and between teams, inspiring trust in colleagues, and creating the conditions for team and institutional success;
  • Demonstrate excellent interpretation, research, exhibit development and preparation and project management skills;
  • Utilize knowledge of professional standards and museum industry best practices;
  • Demonstrate exceptional attention to detail and take a very “hands on” approach to tasks;
  • Display high proficiency with computerized collections databases;
  • High proficiency in a PC, Windows environment and Microsoft Office products as well as Google Applications;
  • Ability to travel occasionally;
  • Be task flexible with strong interpersonal skills and work as part of a team-oriented environment;
  • Ability to identify program needs and implement ideas independently as well as be organized and work well with the Library and Collections Committee volunteer corp.;
  • Demonstrate effective public speaking abilities and written communications skills;
  • Ability to interact with donors, members, staff and volunteers.

CERTIFICATES, LICENSES, REGISTRATIONS

A valid Driver’s License is required.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job including:

  • Essential functions include walking and standing to a significant degree, walking across uneven terrain, climbing stairs, balancing, stooping, kneeling, crouching, crawling, reaching, handling and fingering;
  • Strength sufficient to exert force up to 50 lbs. occasionally and/or up to 25 lbs. frequently, and/or up to 10 lbs. constantly to lift, carry, push and pull or otherwise move objects;
  • Ability to move and lift heavy pieces of artwork and furnishings around the house;
  • Excellent eye/hand coordination in handling, installing, positioning, moving and manipulating tools and equipment as well as fine art objects and/or rare collection items.

HOW TO APPLY

  1. Candidates with the above prerequisites are invited to submit their resumes along with a cover letter outlining their related experience and background to: https://filoli.applicantstack.com/x/openings
  2. Possession of minimum requirements does not guarantee an interview.
  3. Please, no phone calls.
  4. Thank you for your interest in Filoli!

Please visit our website for more information: www.filoli.org

Filoli is an equal opportunity employer who values diversity in the workplace.

Tagged as: operations

To apply for this job please visit filoli.applicantstack.com.


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  6. A Ticketholder’s death on or within 30 days prior to the Event.
  7. The death of a Ticketholder’s Immediate Family Member on or within 30 days prior to the Event.
  8. A Ticketholder being directly involved in a Traffic Accident on the day of the event that causes damage to a Ticketholder’s vehicle creates an immediate need for repair to ensure the safe operation of the vehicle.
  9. A Mechanical Breakdown of a Ticketholder’s vehicle within 48 hours of the Event, resulting in the non-use of the vehicle as transportation to the Event. You must provide proof of the Mechanical Breakdown, such as a tow truck or mechanic’s receipt or a police report.
  10. A Ticketholder who is on Active Military Duty having been deployed overseas at the time of the Event.
  11. A Ticketholder being directly or indirectly involved in a traffic accident en route to departure on a Common Carrier resulting in the Ticketholder missing transportation to the Event, provided that the transportation was scheduled to depart no more than 48 hours prior to the Event, and the Common Carrier was unable to accommodate the Ticketholder on later transportation which would arrive in time to attend the Event.
  1. A Ticketholder not arriving at the venue due to a delay by the Common Carrier used for transportation.
  2. Severe weather conditions result in the Ticketholder’s inability to attend the Event. The Ticketholder must be unable to reach the Event by car or Common Carrier. This does not include weather such as heavy snowfall with roads open, ice on roads, or abnormally heavy rain unless the intervention of authorities is involved. If the event is canceled due to weather, the Ticketholder will not qualify for a refund.
  3. Fire, burglary, vandalism, or Natural Disaster causes the Ticketholder’s home to be uninhabitable after the purchase of Tickets and before the date of the event.
  4. Fire, burglary, vandalism, flood, or Natural Disaster causes the Ticketholder’s place of work to be unsuitable for normal business practice after the purchase of Tickets and within 48 hours of the Event.
  5. A Ticketholder’s or their Spouse’s job is relocated 100 miles or more from the Ticketholder’s primary residence. Accepting a new job with another employer is not considered relocation and does not qualify for a refund.
  6. A Ticketholder or their Spouse being laid off or terminated through no action or fault of their own, after at least 3 continuous years of permanent employment with the same employer. The termination must occur after the purchase date. Self-employed workers, volunteer workers, or any other unpaid workers do not qualify for a refund.
  7. A Ticketholder being required to serve jury duty or being served with a subpoena or court order requiring attendance in court the day the Event is scheduled, preventing the attendance of the Event.
  8. A minor Ticketholder being unable to attend an Event because the Ticketholder on whom they are dependent to take them to the Event is unable to take them due to one or more of the reasons listed above.

What We Will Not Refund

No refund will be provided as a result whether directly or indirectly of the following:

  1. Alcohol or substance abuse; or conditions or physical complications related thereto of a Ticketholder or a Ticketholder’s Immediate Family Member;
  2. Any general restrictions imposed on traveling or gathering as a result of COVID-19;
  3. Any consequence of war, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, rebellion, revolutions, insurrection, military or usurped power, riot, civil commotion strikes, lockout, terrorism, malicious intent or vandalism, confiscation or nationalization of or requisition or destruction of or damage to property by or under the order of any government or public or local authority;
  4. Nuclear reaction, radiation, or radioactive contamination;
  5. Terrorism;
  6. Pollution or threat of pollutant release;
  7. Any unlawful acts committed by a Ticketholder or Ticketholder’s Immediate Family Members
  8. The Event being canceled by the venue or promoter for any reason (including bad weather);
  9. Lost or stolen Tickets;
  10. Dental treatment, except as a result of an Injury to sound natural teeth;
  11. Participation in any military service, maneuver or training exercise not overseas;
  12. Inability to obtain a visa required for travel;
  13. Making a false or fraudulent refund application or support a refund application by false or fraudulent document, device, or statement;
  14. Submitting your refund request more than 45 days after the Event;
  15. Any expected or foreseeable events not listed under the What We Will Refund section

General Conditions

  • You must provide sufficient documentation to verify your refund request falls under one or more of the reasons listed in the What We Will Refund section.
  • You must make all necessary arrangements to arrive at the event on time.
  • You must not be aware of any material fact, matter or circumstance, at the time the refund protection was purchased, which may give rise to a refund request.
  • You must take all reasonable precautions to prevent or reduce any request for a refund

Unless we agree otherwise:

  • The language of this document and all communications relating to it will be English; and
  • All aspects of the contract, including negotiation and performance, are subject to English laws and the decisions of English courts.

Definitions

  • Accident means an unexpected, unintended, unforeseeable event.
  • Active Military Duty means serving in the armed forces.
  • Common Carrier means an entity licensed to carry passengers for hire by air, or on land or water. Common Carrier does not include vehicle rental companies.
  • COVID-19 means Coronavirus disease known as COVID-19.
  • COVID-19 Test means any positive test for COVID-19 that can be evidenced and requires a Ticketholder to self-isolate.
  • Event means an experience or a series of experiences, with specified or expiration dates, that a Ticketholder reserves, registers, attends, or participates in such as sports, performing arts, camps, tournaments, conferences, lodging, specialized classes, spa treatments, or other similar experiences.
  • Illness means a sickness, infirmity, or disease that begins after the Ticket is purchased, which prevents the Ticketholder from attending the Event, and is not a Pre-existing Condition.
  • Immediate Family Member means a Ticketholder’s spouse, parent, child, foster child, stepchild or child-in-law.
  • Injury means bodily injury caused by an Accident, directly and independently of all other causes and sustained on or after the purchase date and before the Event Date.
  • Mechanical Breakdown means a mechanical issue that prevents a vehicle from being driven, a flat tire requiring professional roadside assistance, or a vehicle becoming inoperable. Mechanical breakdown does not include running out of fuel, the need for routine maintenance, or inoperability because of lost, unavailable, or stolen keys.
  • Natural Disaster means flood, wildfire, hurricane, tornado, earthquake, tsunami, volcanic eruption, blizzard, or avalanche that is due to natural causes.
  • Physician means a licensed/qualified medical practitioner who is practicing within the scope of his or her license/qualification and who is licensed to prescribe and administer medication and to perform surgery that is appropriate for the condition and locality. A Physician does not include someone residing in Your home, an Immediate Family Member, or Your in-laws (parent, child, sibling), aunt, uncle, niece, nephew, or legal guardian.

Refund means:

  • Money returned to You by the supplier;
  • Any credit or voucher for future events You receive or are entitled to receive from the supplier; or
  • Any credits, recoveries, or reimbursements You receive or are entitled to receive from Your employer, a credit card issuer, or any other institution.
  • Spouse means a Ticketholder’s lawful spouse as defined by law and includes civil unions and domestic partners.
  • Ticket means the registration or reservation required to attend or participate in an Event and paid for in full by You. A ticket is deemed used once the Ticketholder attends any part of the Event.
  • Ticket Cost means the total amount paid for one Ticket, including any prorated taxes, fees, and shipping costs. Ticket Cost does not include costs added after the refund protection has been provided.
  • Ticketholder means the person to whom this ticket is issued and has an incidence of ownership under this ticket. Ticketholder does not include a Ticket Reseller.
  • Ticket Reseller means a person or entity that buys tickets for the purpose of resale and includes any marketplace designed to facilitate such resale. Ticket Reseller includes ticket scalpers and ticket brokers.

THE “GLOBAL REFUND PROGRAM” IS A PROGRAM OF JSV EVENTS LIMITED WITH REIMBURSEMENTS MADE BY VERICLAIMS, INC. POWERED BY FANSHIELD INTERNATIONAL, LLC AS AN AUTHORIZED REPRESENTATIVE OF JSV EVENTS LIMITED (REGISTRATION NO 10712264)

Arival Code of Conduct

Conferences and Community spaces

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
We are dedicated to transparency, committing to clear, open and honest communication.
We actively pursue and advocate for diversity and representation of varying cultural backgrounds, perspectives and ideas

Arival welcomes people from all cultural backgrounds, and does not discriminate on the basis of race, color, creed, gender (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, religion (including religious dress and grooming), marital status, domestic partner status, genetic information, age, national origin or ancestry, military or veteran status, sexual orientation, physical or mental disability, or any other basis protected by federal, state, or local laws.

Accordingly, participants must refrain from displaying any demeaning, harassing, aggressive, or intimidating behavior or materials that would interfere with others’ experience and participation in our community.

If you witness or are subjected to inappropriate or disruptive behavior or have any other concerns, notify an Arival staff member as soon as possible.

Inappropriate or disruptive behavior will not be tolerated. Arival reserves the right to refuse entry to or remove any party from the event at any time when participation or behavior create a disruption or hinder the event or enjoyment of the event by other participants. All determinations are at the sole discretion of Arival, and the decision of the Arival team will be final. Severe breaches of this Conference Code of Conduct may result in disqualification from participating in future events. Individuals expelled due to violating this Conference Code of Conduct will not be eligible for a refund or other consolation.

If you have questions regarding this Conference Code of Conduct or its implementation, please contact us at [email protected] or +1.720.410.9395

Welcome to Arival!

Arival is pleased to welcome all of its international attendees to the USA and would like to make the process as seamless as possible.

If you are traveling to the United States for tourism or business for 90 days or less, you may be eligible to visit the US without a visa if your country is participating in the Visa Waiver Program (VWP)

Visitor Visa

Overview

Generally, a citizen of a foreign country who wishes to enter the United States must first obtain a visa, either a nonimmigrant visa for a temporary stay, or an immigrant visa for permanent residence. Visitor visas are nonimmigrant visas for persons who want to enter the United States temporarily for business (visa category B-1), for tourism (visa category B-2), or for a combination of both purposes (B-1/B-2).

Here are some examples of activities permitted with a visitor visa:

  • Consult with business associates
  • Attend a scientific, educational, professional, or business convention or conference
  • Settle an estate
  • Negotiate a contract

Learn more about  Business Travel to the United States  (PDF – 362 KB) on a visitor visa.

  • Tourism
  • Vacation (holiday)
  • Visit with friends or relatives
  • Medical treatment
  • Participation in social events hosted by fraternal, social, or service organizations
  • Participation by amateurs in musical, sports, or similar events or contests, if not being paid for participating
  • Enrollment in a short recreational course of study, not for credit toward a degree (for example, a two-day cooking class while on vacation)

Learn more about  Visitor Visas – Business and Pleasure   (PDF – 1020 KB).

These are some examples of activities that require different categories of visas and cannot be done while on a visitor visa:
  • Study
  • Employment
  • Paid performances, or any professional performance before a paying audience
  • Arrival as a crewmember on a ship or aircraft
  • Work as foreign press, in radio, film, print journalism, or other information media
  • Permanent residence in the United StatesThese are some examples of activities that require different categories of visas and cannot be done while on a visitor visa:
    • Study
    • Employment
    • Paid performances, or any professional performance before a paying audience
    • Arrival as a crewmember on a ship or aircraft
    • Work as foreign press, in radio, film, print journalism, or other information media
    • Permanent residence in the United States

How to Apply

There are several steps to apply for a visa. The order of these steps and how you complete them may vary by U.S. Embassy or Consulate. Please consult the instructions on the U.S. Embassy or Consulate website.

Complete the Online Visa Application

  • Online Nonimmigrant Visa Application, Form DS-160 – Learn more about completing the DS-160. You must: 1) complete the online visa application and 2) print the application form confirmation page to bring to your interview.
  • Photo – You will upload your photo while completing the online Form DS-160. Your photo must be in the format explained in the Photograph Requirements.

Schedule an Interview

Interviews are generally required for visa applicants with certain limited exceptions below. Consular officers may require an interview of any visa applicant.

If you are age:Then an interview is:
13 and youngerGenerally not required
14-79Required (some exceptions for renewals)
80 and olderGenerally not required

You should schedule an appointment for your visa interview at the U.S. Embassy or Consulate in the country where you live. You may schedule your interview at another U.S. Embassy or Consulate, but be aware that it may be more difficult to qualify for a visa outside of the country where you live.

Wait times for interview appointments vary by location, season, and visa category, so you should apply for your visa early. Review the interview wait time for the location where you will apply:

Visa Appointment Wait Times

Advance travel planning and early visa application are important. If you plan to apply for a nonimmigrant visa to come to the United States as a temporary visitor, please click the button below to go to https:/travel.state.gov where you will find a helpful tool that allows you to look up Visa Appointment Wait Times by U.S. Embassy or Consulate.

Prepare for Your Interview

  • Fees – Pay the non-refundable visa application fee, if you are required to pay it before your interview. If your visa is approved, you may also need to pay a visa issuance fee, if applicable to your nationality.

Click here to see all information about Fees for Visa Services.


  • Review the instructions available on the website of the U.S. Embassy or Consulate where you will apply to learn more about fee payment.

Gather Required Documentation

Gather and prepare the following required documents before your visa interview:

  • Passport valid for travel to the United States – Your passport must be valid for at least six months beyond your period of stay in the United States (unless exempt by country-specific agreements). Each individual who needs a visa must submit a separate application, including any family members listed in your passport.
  • Nonimmigrant Visa Application, Form DS-160 confirmation page.
  • Application fee payment receipt, if you are required to pay before your interview.
  • Photo – You will upload your photo while completing the online Form DS-160. If the photo upload fails, you must bring one printed photo in the format explained in the Photograph Requirements.
  • Invitation Letter: If you are in need of an invitation letter in support of your visa application, please email [email protected] with your full name (as it appears on your passport), your passport number, and email address. We will respond within 3 business days.

Additional Documentation May Be Required

Review the instructions for how to apply for a visa on the website of the U.S. Embassy or Consulate where you will apply. Additional documents may be requested to establish if you are qualified. For example, additional requested documents may include evidence of:

  • The purpose of your trip,
  • Your intent to depart the United States after your trip, and/or
  • Your ability to pay all costs of the trip.

Evidence of your employment and/or your family ties may be sufficient to show the purpose of your trip and your intent to return to your home country. If you cannot cover all the costs for your trip, you may show evidence that another person will cover some or all costs for your trip.

Note: Visa applicants must qualify on the basis of the applicant’s residence and ties abroad, rather than assurances from U.S. family and friends. A letter of invitation or Affidavit of Support is not needed to apply for a visitor visa. If you choose to bring a letter of invitation or Affidavit of Support to your interview, please remember it is not one of the factors used in determining whether to issue or deny the visa.

Attend Your Visa Interview

A consular officer will interview you to determine whether you are qualified to receive a visitor visa, or if another category is more appropriate for your purpose of travel.  You must establish that you meet the requirements under U.S. law to receive a visa.

Ink-free, digital fingerprint scans are taken as part of the application process. They are usually taken during your interview, but this varies based on location.

After your visa interview, the consular officer may determine that your application requires further administrative processing.  The consular officer will inform you if this required.

After the visa is approved, you may need to pay a visa issuance fee (if applicable to your nationality), and make arrangements for the return of the passport and visa to you.  Review the visa processing times to learn more.

Entering the United States

A visa allows a foreign citizen to travel to a U.S. port-of-entry (generally an airport) and request permission to enter the United States. A visa does not guarantee entry into the United States. The Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP) officials at the port-of-entry have authority to permit or deny admission to the United States. If you are allowed to enter the United States, the CBP official will provide an admission stamp or a paper Form I-94, Arrival/Departure Record. Learn more about admissions and entry requirements, restrictions about bringing food, agricultural products, and other restricted/prohibited goods, and more by reviewing the CBP website.

Extending Your Stay

See Extend Your Stay on the U.S. Citizenship and Immigration Services (USCIS) website to learn about requesting to extend your stay beyond the date indicated on your admission stamp or paper Form I-94.

Failure to depart the United States on time will result in being out of status. Under U.S. law, visas of individuals who are out of status are automatically voided (Section 222(g) of the Immigration and Nationality Act).  Any multiple entry visa that was voided due to being out of status will not be valid for future entries into the United States.

Failure to depart the United States on time may also result in you being ineligible for visas in the future. Review Visa Denials and Ineligibilities and Waivers: Laws to learn more.

Change of Status

If your plans change while in the United States (for example, you marry a U.S. citizen or receive an offer of employment), you may be able to request a change in your nonimmigrant status to another category through U.S. Citizenship and Immigration Services (USCIS). See Change My Nonimmigrant Status on the USCIS website to learn more.

While you are in the United States, receiving a change of status from USCIS does not require you to apply for a new visa.  However, once you depart the United States you must apply for a new visa at a U.S. Embassy or Consulate in the appropriate category for your travel.

Additional Information

An individual on a visitor visa (B1/B2) is not permitted to accept employment or work in the United States.

  • There is no guarantee you will be issued a visa. Do not make final travel plans or buy tickets until you have a visa.
  • A valid U.S. visa in an expired passport is still valid. Unless canceled or revoked, a visa is valid until its expiration date. If you have a valid visa in your expired passport, do not remove it from your expired passport. You may use your valid visa in your expired passport along with a new valid passport for travel and admission to the United States.

Further Questions

  • Case-Specific Questions – Contact the U.S. Embassy or Consulate handling your visa application for status information. Select U.S. Embassy or Consulate for contact information.
  • General Questions – review Contact Us.

What type of Company Are You?

The diverse Arival community includes everyone in tours, activities, attractions and experiences.

Operator company types include: Active/Adventure, Food & Drink, Sightseeing, Cultural, Classes, Recreational and/or Wellness, Tour Guides and Tour Directors, Attractions, Resorts, Experience Hosts and Transportation Companies.

Small Operator

For companies that create, operate, or sell tours/attractions with LESS than $100,000 USD revenue in your last fiscal year.

Med/Large Operator​

For companies that create, operate, or sell tours/attractions with GREATER than $100,000 USD revenue in your last fiscal year.

All Other Companies​

Includes: Distribution / Reseller (OTA, Wholesaler, Local, GDS, Travel Agent, etc.), DMO or CVB’s, DMC’s, Technology, Marketing / Advertising Agency, Training & Education, Consultants, Association / Not for Profits, and all others.

Become an Insider Today!