Flight Centre

FCM Meetings & Events – Event Travel Consultant – Independent Contractor – New York, NY

Event Travel Consultant

Temporary – 3-Month – Independent Contractor Position

Job Purpose: To support the Event Travel Consultants in the execution and reconciliation of event travel.

Who we are:

FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands. As one of the world’s largest travel agencies, Flight Centre’s footprint spans 95+ countries and encompasses over 30 brands of corporate and leisure services. We’ve been in the event game since 1986, connecting people across the globe and bringing their visions to life.

We pride ourselves on being to offer a level of flexibility and customization that is not common among our competitors.

At the heart of our service are our people. They are the resilient rock-stars creating game-changing events for brands around the world. Bringing years of experience to our business, they are the creatives, designers, producers, storytellers, technology experts, and event and travel specialists who bring the WOW factor. When you combine the talent, tech, global reach of our new blended brand as well as the amazing ability of our people to think differently – the result is a meetings and events company LIKE NO OTHER.

Our services include: Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management

Experience & Qualifications:

  • A Bachelor’s Degree in marketing, communications, hospitality, business, or related field preferred or an equivalent combination of education and experience will be considered in lieu of a degree.
  • Experience in a service-oriented industry with a focus on building and maintaining strong relationships.
  • Internships/industry related experience preferred
  • Working knowledge of Microsoft programs such as Word, Excel, PowerPoint, etc.
  • Event Management Software: Cvent or similar preferred
  • Knowledge of GDS: Sabre or Amadeus preferred

Position Details:

  • Demonstrate constructive conflict resolution skills to ensure a positive outcome for all involved.
  • Maintain objectivity and can see the big picture rather than reacting emotionally to the problem. Ability to see outside the square when overcoming problems.
  • Remain calm under unique pressure
  • Think through all potential scenarios that could impact the integrity of the overall event or a specific component being managed by the Coordinator.
  • Probe for further information or a greater understanding of a problem.
  • Use data effectively to improve your reporting and manifests, including looking at lists and summaries, looking for patterns, analyzing results, and making recommendations to others.
  • Show excellent organizational skills with an unparalleled tenacity for the little details.
  • Ability to always check for accuracy and correctness.
  • Pride in full completion of work. Close the loop with the Event Lead and clients about open tasks pre, during, and post event.
  • Innovative, agile, and resourceful – actively seeks opportunities to improve events.
  • Address potential problems that may arise and when issues do arise immediately communicate with the manager and take ownership.
  • Build partnerships and work collaboratively with others to meet shared objectives.
  • Ability to build consensus and work together with cross-functional teams in a fast-paced collaborative environment
  • Ability to work efficiently and collaboratively with others, responsive and accountable to deadlines, adapts well to changing needs
  • Sets goals/deadlines on a daily basis and works to exceed them.
  • To be hardworking, time efficient, show initiative and diligence.
  • Ability to prioritize a large volume of tasks that are simultaneously assigned.
  • Ability to work on multiple tasks at the same time, completing them within the required time frame and quality standards.
  • Calm and positive attitude during busy and sometimes stressful activities

Responsibilities:

  • To assist event attendees with booking flights, accommodation, and ground transportation as needed. Ensure that travel is ticketed accurately and adheres to the event travel policies and restrictions. Responsible for booking status of event attendees, ensuring that everyone is booked by the event deadline.
  • To liaise between the attendee and meeting planner to receive approval for policy exceptions, special requests, and deviations. Accurately document internal notes in a timely fashion, and format notes in line with meeting management software
  • To maintain effective and customer focused communication with all stakeholders.
  • To respond to all client and delegate inquiries professionally and within the agreed timeframes and to ensure customer satisfaction with the response.
  • To communicate thoroughly internally with lead planners and project team. “
  • To assist with both per event admin tasks and business related tasks to keep the business operating.
  • To participate in the available training opportunities, directed by your Business Leader.
  • To have competency, growth & development top of mind at all times.
  • Ensure compliance with federal, and provincial employment laws and regulations, and company policies.

Additional Independent Contractor Information:

  • This is a temporary, 3-month, contract/non-employee position, and we anticipate offering an hourly rate of $26.44
  • This role is not eligible for unemployment benefits, workers’ compensation, or other employee-related protections or benefits.
  • Required to provide a W-9 form for tax purposes.

#LI-KB1#MTEV#LI-Onsite
Location – New York, NY

If this sounds like the opportunity you have been waiting for then APPLY NOW.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees and independent contractors. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We welcome accommodation requests. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected]

Applications close: 25 Oct 2024 Eastern Daylight Time

Tagged as: Education .

Source
account.webspidermount.com

WHAT'S THE DIFFERENCE BETWEEN ARIVAL | ACTIVATE EDINBURGH AND ARIVAL 360 | VALENCIA AND WHICH SHOULD I ATTEND?

Since 2019, Arival has hosted one major event in Europe each year. For 2024-2025, we’re thrilled to offer two exciting events: Arival 360 | Valencia and Arival | Activate Edinburgh. Here’s a quick comparison to help you decide which event to attend—or why you might want to come to both:

Arival 360 | Valencia (28-30 April 2025)
  • Scope: Flagship European Event with a global reach; up to 30% of attendees from outside Europe, including the U.S., Middle East, LATAM, and APAC.
  • Audience: Experience creators, tech and distribution companies, and industry professionals from around the world.
  • Arival Theater Content: Global topics including: over-tourism and sustainability, technology, distribution, European consumer and operator trends.
  • Breakout Sessions: In-depth workshops on operational best practices, product expansion, AI, channel management, marketing tech, a Spain-specific track and an Innovation Showcase highlighting the most tech-savvy companies in our industry.
  • Networking: Connect with leading OTAs and distribution companies, and build valuable partnerships.
  • Location: Valencia, a stunning coastal city offering rich cultural experiences.
  • Attendees: Approximately 800, providing extensive networking opportunities.
Arival | Activate Edinburgh (23-25 November 2024)
  • Scope: Regional focus on the UK, Ireland, and the Nordic regions.
  • Audience: Operators and industry professionals from the region.
  • Content: Gain insights on regional topics like technology, distribution strategies, and hear from top regional tourism leaders.
  • Breakout Sessions: Experience hands-on learning at Edinburgh’s top attractions and tours, with sessions on visitor experience, digital journeys and innovative tour development. In-depth sessions for companies at the beginning of their digital journey and more advanced sessions for people and companies looking to elevate their experience.
  • Networking: With a more intimate setting. you’ll have more time to build deeper connections and create more meaningful interactions with your current and future partners including distributors, tech companies, DMOs and more.
  • Location: Edinburgh, known for its stunning architecture and historic charm
  • Attendees: Approximately 400, fostering an intimate peer-to-peer learning and networking environment.
Key Differences:
  • Global vs. Regional Focus: Valencia is a global event with an international audience, while Edinburgh is a regional event focused on the UK, Ireland, and Nordic regions.
  • Event Size: Valencia hosts about 800 attendees, providing broad networking opportunities, whereas Edinburgh’s 400 attendees create a more intimate, focused environment.
  • Content and Sessions: Valencia features global themes and advanced topics, whereas Edinburgh provides region-specific insights and hands-on experiential learning.
  • Location Experience: Valencia providing a coastal escape and Edinburgh offering historic and iconic attractions.
  • Who Will Be There: The most valuable part of Arival Events is the connections you make and the partnerships you build to grow your business. At Arival | Activate Edinburgh, you’ll engage with key industry players in the UK, Ireland, and Nordic regions. If your business focus is on these areas, Edinburgh is where you need to be. For those targeting broader European or global markets, Arival 360 | Valencia offers the ideal platform to network with international leaders and innovators. 
Why attend both?

With limited opportunities for business development, learning, and networking in our industry, attending both events is a strategic move. By participating in both Edinburgh and Valencia, you maximize your exposure to diverse markets and influential contacts. 

However, if budget constraints or a specific regional focus dictate your decisions, choose the event that best aligns with your primary business goals. Join us in Edinburgh for regional insights or Valencia for global perspectives—or better yet, attend both to fully leverage the potential of Arival’s expansive network.

For service providers such as a restech or ticketing platform, distribution company, or other services including marketing, AI tools, etc., attending both gives you access to attendees from both markets to connect with your current customers and to meet new ones!

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THE ARIVAL INSIDER PRO ACCESS MEMBERSHIP; YOU GET ALL THIS TO HELP YOU ADVANCE YOUR BUSINESS.

Included in Free Membership

Included in Arival Pro Membership

The Arival on-demand video library archive
Access to the entire library of over 150 video sessions and webinars

Arival.guides
Short, digestible research & trends reports delivering insights into our industry, such as The Tour Operator Outlook for 2021.

Arival.travel articles
Topical articles about marketing, tech, operator business and operator stories in all areas of tours, activities & attractions & experiences

Job board access
Find a job from our regular listings, post a resume to the talent network and learn strategies from the job resources articles

New webinars
Helpful, instructional sessions covering subjects such as Mastering Facebook Ads, Grow Your Business and How To Work With OTAs — topics to help advance your business.

Discounts on all Arival in-person events
20% Discount on all Arival in-person events (save up to $300)* based on business type

Arival ProShield – Insurance program
Access to tailored insurance solutions by Granite Insurance is available exclusively for Arival Insider Pro Access Members. Insider Pro Access Members also have access to a suite of resources from Granite Insurance including templates, forms and other informative documents.

Insiders Pro Access member exclusive webinars
Paid membership-only webinars to deepen your understanding of important industry topics.

Job postings & talent directory
Post jobs & connect with candidates most applicable to your business.

Private roundtables to connect, learn and engage
Small, focused and intimate discussions exclusive to Arival Insider Pro Access members.

Full access to Arival’s library of in-depth reports
Up to date, deep analysis of tourism topics ranging from Self-guided Tours to Sales & Distribution Trends and Outlooks, based on the data that defines the industry.

The latest on-demand videos
Over 350+ on-demand videos featuring hot topics in tours, activities & attractions

Insider discounts in digital marketing, tech, e-learning, and more
Save money on additional tools, services and learnings you need to run your business. Exclusive to paid members.

Membership Overview
ARIVAL CODE OF CONDUCT​
CONFERENCES AND COMMUNITY SPACES​

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events and in online community spaces:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
We are dedicated to transparency, committing to clear, open and honest communication.
We actively pursue and advocate for inclusion, diversity and representation of varying cultural backgrounds, perspectives and ideas

Arival welcomes people from all cultural backgrounds, and does not discriminate on the basis of race, color, creed, gender (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, religion (including religious dress and grooming), marital status, domestic partner status, genetic information, age, national origin or ancestry, military or veteran status, sexual orientation, physical or mental disability, or any other basis protected by federal, state, or local laws.

Accordingly, participants must refrain from displaying any demeaning, harassing, aggressive, or intimidating behavior or materials that would interfere with others’ experience and participation in our community.

If you witness or are subjected to inappropriate or disruptive behavior or have any other concerns, notify an Arival staff member as soon as possible.

Inappropriate or disruptive behavior will not be tolerated. Arival reserves the right to refuse entry to or remove any party from any event or community space at any time when participation or behavior create a disruption or hinder the event or enjoyment of the event by other participants. All determinations are at the sole discretion of Arival, and the decision of the Arival team will be final. Severe breaches of this Conference Code of Conduct may result in disqualification from participating in future events. Individuals expelled due to violating this Conference Code of Conduct will not be eligible for a refund or other consolation.

If you have questions regarding this Conference Code of Conduct or its implementation, please contact us at [email protected].

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