American Queen Voyages’ mission is to create amazing experiences on the mighty rivers and near-costal waterways of the United States. Our unparalleled success through organic growth and acquisitions has resulted in numerous awards and recognitions, including multiple years of best places to work. The crew and staff of American Queen Voyages™ are in a class by themselves — gracious, caring, and united by a commitment to the highest standards in the industry and a shared love of exploration and adventure. Won’t you join us?

This position is primarily responsible for the planning and execution of the expedition voyage(s) in coordination with the Captain and Expedition Team. The Expedition Leader is the leader of the expedition team; supervising, managing, and ensuring the execution of all daily onboard programs, off-vessel activities, and expeditionary tasks. This position coordinates and ensures execution of all expedition safety program procedures and policies onboard the vessel to provide a safe, memorable experience for both crew and guests alike.

Essential Duties & Responsibilities

• Lead guests and crew members into new, uncharted territories safely
• Manage all onboard programs and off-vessel activities
• Provide consistent leadership and supervision for all on the expedition team
• Delegate tasks to lead various expeditions (including: zodiac, kayak and hiking trips, as well as presentations) based on the strengths of the team members
• Oversee the daily plan execution including, but not limited to, timely departures, safe arrivals and landings, informative excursions/landings, professional and educational interpretation in the field, gear maintenance, onboard presentations and behind the scenes program tasks
• Ensure constant informative communication throughout various expeditions to both the team members and guests
• Provide inspiration and encouragement to both crew and guests when out on the water and in the field
• Constantly review, identify, and assess risks and raise concerns while on expeditions
• Train, schedule, and coach Naturalist Guides to provide in-depth knowledge of the territory, environment, and culture of Alaska
• Engage with the bridge watch in itinerary management as well as the Hotel Director for dining rotational schedules
• Communicate closely with both vessel management and expedition team to ensure safety
• Welcome new expedition team members and help them acclimate to their new team and their roles/responsibilities
• Deliver coaching and/or disciplinary action to team members as deemed needed
• Manage and coordinate all Company and program safety policies and procedures
• Coordinate various safety briefings at the beginning of each voyage prior to expeditions—Including, zodiac and kayak safety briefings
• Lead daily guest briefings and deliver any necessary itinerary and program changes to guests
• Document and report any zodiac incidents in a timely manner to the appropriate members of management, human resources, and corporate office staff
• Manage all onboard administrative tasks and paperwork
• Act as liaison between crew, guests, agents, corporate office, etc. to address any needs or areas of concern
• Consistently learn and research navigable territories in the area of operation to gain knowledge and understanding of the waters, environment, culture and risks
• Problem-solve quickly when necessary to ensure safety and positive experiences
• Be always an AQ Voyages Brand Ambassador
• Maintain a professional demeanor and appearance among guests and crew at all times
• Abide by all Company policies, procedures, and guidelines
• Follow company values in responding to others in work situations
• Be a RESPECT Service System example for others.
• Ensure behavior and performance support company mission, vision, values, and operating principles.
• Solicit feedback and act to continuously improve success of team.
• Perform other duties as assigned

Requirements & QualificationsEducation:

• Bachelor’s degree in Business, Hospitality, Project Management, or related required.
• Project Management certification desirable

Skills & Abilities

• Adept computer literacy in conjunction with strong administrative skills
• Communicate clearly and effectively both orally and in writing
• Ability to use independent judgment and discretion to develop and execute innovative solutions to operational problems
• Possess and demonstrate superior judgment, analytical ability, and performance under pressure
• Logically and independently plan, organize, and complete work assignments
• Demonstrate well-developed interpersonal skills
• Set and achieve high standards of performance
• Demonstrate initiative and be able to make progress on multiple assignments under time constraints
• Working knowledge of key maritime policy issues
• Working understanding of pertinent regulations and laws under which the Company operates

Experience

• At least 5-7 years of experience in similar role
• Previous work experience with MXP
• Previous work experience with Smartsheet
• Travel/tourism, hospitality and/or cruise industry experience strongly preferred

Other

• Must be at least 21 years of age.
• Additional requirements may be required depending on the physical needs of the role

EEO

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.