LivTours

LivTours Operations Agent

LivTours Operations Agent

Are you an experienced tourism operations expert with outstanding customer service skills and a knack for technology? Are you a quick learner with fluent English and a genuine love for travel?

LivTours, a fast growing business that delivers exceptional tour experiences across 23 European destinations, is seeking a dedicated individual to join our operations team. Your role will involve orchestrating bookings and services to ensure our customers’ dream vacations are flawlessly executed.

You’ll need to be a quick learner with the ability to work in a fast paced, sometimes high pressure environment, collaborating closely with both the Dublin and Italy based teams via Slack, Zoom, Google Drive and Zendesk.

 

A DAY IN THE LIFE 

Collaborate in a team of 14 operations and ticketing staff across multiple EU locations.
Oversee the entire post-booking customer journey.
Process orders across our 23 destinations using our internal booking system, BlueMoon, guaranteeing accurate reservations.
Verify upcoming bookings to ensure all logistical aspects are meticulously arranged.
Communicate daily with suppliers to ensure quality service.
Prepare informative “tour reminders” for suppliers and guides, arming them with necessary information and tickets for upcoming services.
Engage with clients via email and phone, applying active listening to promptly addressing inquiries, managing booking modifications or cancellations, and providing last minute assistance in the case of delays or challenges.
Stay current with evolving products, procedures, and conditions.
Work cross-functionally with the guides, ticketing, sales, and guide management teams in Dublin and Rome, effectively handling last-minute bookings, tour inquiries, and on-tour emergencies to ensure client satisfaction.

 

WHAT YOU’LL NEED 

-A minimum of 2 years of experience in travel operations, with a proven track record of surpassing goals.
-High energy, motivation, and a positive attitude and great personality.
-Adapt quickly and thrive in a fast-paced, constantly changing environment.
-The ability to handle high-stress situations, solve problems creatively, and remain calm under pressure.
-Demonstrate a bias for action, ownership and decision making skills.
-Effectively collaborate with a distributed team, fully leveraging technological tools.
-A learner’s mindset to stay current and flexible on new LivTours products, procedures, industry changes, and the willingness to adapt and implement constructive feedback in a productive manner.
-Contribute to the maintenance and enhancement of LivTours’ knowledge bases.
-Be an enthusiastic ambassador of the LivTours brand, showcasing our unique elements and culture to clients.
-Possess impeccable English communication skills, both written and verbal and exceptional customer communication skills.
-Showcase extensive travel experience in Europe and a strong grasp of its geography.
-Display flexibility to work varying shifts, including early mornings, evenings, and weekends.
-Possess excellent time-management, organisational, and detail-oriented skills.
-Have a sense of humour with a strong team-player mentality.
-Hold a valid passport and the willingness to travel.
-Have the legal right to work in Ireland or Italy

 

BONUS POINTS 

Proficiency with languages, particularly Italian, French or German.
Hold a degree or higher in tourism or hospitality.

 

THE ROLE 

Full time role, with variable 8 hour shifts that include a rotation of evenings and weekends.
Fully remote position with company computer provided.
Competitive base salary depending on experience, with incentives, fam trips, and bonus opportunities.

Join Us!

If you feel you have the qualities and skills we’re looking for, and are excited about the prospect of contributing to the LivTours team please reach out! To apply, [email protected] with your CV and a brief paragraph about why you would be the perfect fit for this job. 
Research indicates that certain individuals may be hesitant to apply for positions unless they meet every single requirement. At LivTours, we are dedicated to cultivating diverse teams, so we encourage you to submit your application even if your previous experience does not perfectly align with the specified criteria. You could still be an excellent match for our team!

LivTours is a multicultural community of talented and ambitious individuals. We are committed to providing equal employment opportunities and fostering a workplace environment that values diversity and inclusion. Discrimination of any form, including but not limited to race, color, gender, religion, sexual orientation, nationality, disability, genetic information, pregnancy, or other protected personal characteristics, as outlined by national laws, is strictly prohibited.

If you believe LivTours aligns with your values and goals, we invite you to join us on our journey.

 

 

 

 

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