Deputy Operations Manager, Urban Adventures

Our Urban Adventures are looking for a dynamic Deputy Operations Manager to help deliver unforgettable day tours and grow our destinations. The Deputy Operations Manager (DOM) is responsible for the safe, successful, and profitable running of all day tours within the assigned regions. This includes trips for Intrepid Travel and external brand partners, delivered in line with company standards and policies. The DOM acts as the main point of contact for operational matters between the office team, Urban Adventures guides, and the management of vehicle fleets (where applicable).

They work closely with lead guides in each city to ensure engagement, quality control, local sales, and training are consistently delivered across all destinations. The DOM manages day-to-day priorities to ensure the smooth running of Intrepid’s Urban Adventures and other designated travel products. They are also expected to drive the growth and success of their destinations by creating and leading great experiences, recruiting and developing top guides, and contributing to business development and marketing opportunities within their regions – helping to strengthen Intrepid as a global, iconic brand.

This is a Full-Time, Permanent, on-site role. We’re recruiting for three regional hubs:

• West – Denver or Seattle

• Central – Chicago or New Orleans

• East – Boston, Washington, D.C., or New York City

Some of the experience you’ll bring with you may include: #LI-DNI

• A thorough understanding of and a strong passion for Intrepid’s style of sustainable, experience rich travel.

• Background in operations management and/or tour leading/guiding including day tours, vehicle touring and active travel.

• In-depth knowledge of product, itineraries, destinations, and the adventure travel industry in the region.

• Experience managing people and teams, including remote staff and guides.

• Experience designing and delivering guide training.

• Ability to manage crises calmly and effectively and take responsibility for the safety of others.

• Outstanding organizational skills, attention to detail and the ability to delegate.

• Excellent written and verbal communication skills

Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

As an Urban Adventure Guide you’ll have access too:

• Flexible Schedules: No 9-5, no routine, no desk. Every day you work is different, so you can fit it around study, side hustles, travel, parenting, or passion projects
• Grow Professionally: Upskill, reskill, or feed your curiosity with access to e-learning (plus training before you start)
• Start here, go anywhere: Whether you want to lead tours around the world or step into a role behind the scenes there are broad career opportunities available in travel and beyond
• Get all the best parts of travel and storytelling: Without living out of a suitcase and being away from home.
• Expand your Travel experience: We’ll provide amazing travel discounts for you (and your family and friends) to experience Intrepid as a passenger
• Work that gives back: As part of Intrepid, you’ll have the chance to support local communities through The Intrepid Foundation – creating real impact where it matters most.

We are Real. Together. Ambitious. Impactful. These are our values and to us they’re more than just words, they are the pillars of our success and every day it’s our people and the work they do that bring them to life.

At Intrepid ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email [email protected] with your name, location, and the accommodations you need, we will then be in touch to support your application.

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