City of Abilene

City of Abilene

Customer Service Representative I – Zoo Events – Temporary


Under general supervision, to be the lead worker for venue event set up and tear down such as after-hour rentals, internal events, and classroom rentals. Provides administrative support to the Event and Development team.


This position does not exercise supervisory duties.


Perform set-up, serving, bussing, tear-down, and clean-up for events.


Under general supervision, to be an operations worker for annual Zoo events such as Boo at the Zoo and Christmas Celebration and after-hour rentals.


This position does not exercise supervisory duties.


Perform set-up, serving, bussing, tear-down, and clean-up for annual Zoo events and after-hour rentals. Including the set up and tear down of tables and chairs, bounce houses, tents, and large and small décor such as hay bales, pumpkins, Christmas lights, set pieces, etc.

Operate City vehicles and small machinery including a golf cart, scissor lift, and fork lift.

Understand event details, timelines, and menu items.

Maintain cleanliness of Event Spaces, (e.g. keeps inventory neat, orderly, and litter-free, keep spaces clean and orderly).

Maintain a flexible schedule. Posted schedule may be subject to change based on operational needs such as weather conditions, guest attendance, and department needs.

Greet and direct rental contacts.

Maintain, inspect, clean, take inventory, and follow policies and procedures of assigned equipment, areas, and surrounding spaces.

Handle customer situations when needed to ensure guest satisfaction with rentals.

Perform other job related duties and responsibilities as assigned.


Knowledge of:

Basic math skills including: addition, subtraction, multiplication, division, and percentages.

General customer service.

The safe operation of equipment/vehicles.

Skill to:

Operate small machinery.

Manage time effectively.

Provide excellent customer service and communicate clearly.

Interact with zoo guests in a professional and courteous way.

Ability to:

Work in outdoor conditions and in extreme heat and cold.

Work independently.

Demonstrate a positive attitude and initiative.

Organize and plan work activities to meet deadlines.

Use resourcefulness and tact when dealing with upset customers.

Accommodate changing work priorities.

Communicate concisely both orally and in writing to both public and staff.

Follow and enforce the Abilene Zoo rules, policies and procedures.

Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.

Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.

Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.

Experience and Training Guidelines:

For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:


This is an entry level position, but preference may be given to individuals with previous customer service experience.


A high school diploma, GED, or in the process of obtaining either is required.

License or Certificate:

A valid Texas driver’s license, the ability to obtain one within ninety (90) days of employment, or a military waiver is required.

Special Requirements:

Requires staff members to be a minimum of 16 years of age.

Must be able to work a flexible work schedule that may include nights, holidays, and weekends.

Must be able to work in outdoor conditions and in extreme heat and cold.

Essential duties require the following physical skills and work environment:

With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday:

___ Sedentary – lifting of no more than 10 pounds
___ Light – lifting no more than 20 pounds; carrying up to 10 pounds
_X_ Medium – lifting no more than 50 pounds; carrying up to 25 pounds
___ Heavy – lifting no more than 100 pounds; carrying up to 50 pounds
___ Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds

Physical Demand Codes: The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:

Codes for how often:
N = No
E = Extensive (100 – 70% of the time)
M = Moderate (60 – 30% of the time)
I = Infrequent (20 – 10% of the time)
A = Almost Never (<10% of the time)

Code / Task
_E_ Standing
_I_ Sitting
_E_ Walking
_M_ Lifting
_M_ Carrying
_M_ Pushing/Pulling
_M_ Overhead Work
_M_ Fine Dexterity
_M_ Kneeling
_M_ Crouching
_I_ Crawling
_M_ Bending
_M_ Twisting
_M_ Climbing
_M_ Balancing
_E_ Vision
_E_ Hearing
_M_ Talking
___ Other:

Other details

  • Pay Type Hourly
  • Min Hiring Rate $13.18
  • Max Hiring Rate $15.82

Apply Now



Included in Free Membership

Included in Arival Pro Membership

The Arival on-demand video library archive
Access to the entire library of over 150 video sessions and webinars

Short, digestible research & trends reports delivering insights into our industry, such as The Tour Operator Outlook for 2021. articles
Topical articles about marketing, tech, operator business and operator stories in all areas of tours, activities & attractions & experiences

Job board access
Find a job from our regular listings, post a resume to the talent network and learn strategies from the job resources articles

New webinars
Helpful, instructional sessions covering subjects such as Mastering Facebook Ads, Grow Your Business and How To Work With OTAs — topics to help advance your business.

Discounts on all Arival in-person events
20% Discount on all Arival in-person events (save up to $300)* based on business type

Arival ProShield – Insurance program
Access to tailored insurance solutions by Granite Insurance is available exclusively for Arival Insider Pro Access Members. Insider Pro Access Members also have access to a suite of resources from Granite Insurance including templates, forms and other informative documents.

Insiders Pro Access member exclusive webinars
Paid membership-only webinars to deepen your understanding of important industry topics.

Job postings & talent directory
Post jobs & connect with candidates most applicable to your business.

Private roundtables to connect, learn and engage
Small, focused and intimate discussions exclusive to Arival Insider Pro Access members.

Full access to Arival’s library of in-depth reports
Up to date, deep analysis of tourism topics ranging from Self-guided Tours to Sales & Distribution Trends and Outlooks, based on the data that defines the industry.

The latest on-demand videos
Over 350+ on-demand videos featuring hot topics in tours, activities & attractions

Insider discounts in digital marketing, tech, e-learning, and more
Save money on additional tools, services and learnings you need to run your business. Exclusive to paid members.

Membership Overview

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events and in online community spaces:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
We are dedicated to transparency, committing to clear, open and honest communication.
We actively pursue and advocate for inclusion, diversity and representation of varying cultural backgrounds, perspectives and ideas

Arival welcomes people from all cultural backgrounds, and does not discriminate on the basis of race, color, creed, gender (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, religion (including religious dress and grooming), marital status, domestic partner status, genetic information, age, national origin or ancestry, military or veteran status, sexual orientation, physical or mental disability, or any other basis protected by federal, state, or local laws.

Accordingly, participants must refrain from displaying any demeaning, harassing, aggressive, or intimidating behavior or materials that would interfere with others’ experience and participation in our community.

If you witness or are subjected to inappropriate or disruptive behavior or have any other concerns, notify an Arival staff member as soon as possible.

Inappropriate or disruptive behavior will not be tolerated. Arival reserves the right to refuse entry to or remove any party from any event or community space at any time when participation or behavior create a disruption or hinder the event or enjoyment of the event by other participants. All determinations are at the sole discretion of Arival, and the decision of the Arival team will be final. Severe breaches of this Conference Code of Conduct may result in disqualification from participating in future events. Individuals expelled due to violating this Conference Code of Conduct will not be eligible for a refund or other consolation.

If you have questions regarding this Conference Code of Conduct or its implementation, please contact us at [email protected].