City of Ocean City

City of Ocean City



Under supervision, performs routine, repetitive, clerical work of a varied nature; interacts with the public; does other related duties as required. Provides information, resolves issues and provides assistance to customers by answering incoming City phone calls, provides online program and event information to walk in customers, provides information to internet customers via online chat through the City’s website, and through phone, electronic and in-person communications distributes bulletins, pamphlets, and other informational materials designed to acquaint the general public with City events, functions, programs, policies, and procedures.

Essential Duties and Responsibilities:

Greets visitors to public buildings; shares information and resources with the public; gives basic information according to department regulations in person and by telephone.

Receives application fees or escrow payments; takes recreation program registrations and sells event tickets. Answers the telephone and takes messages accurately. Prepares and keeps records.

Addresses, stamps, and mails department correspondence. Operates numbering, time, stamping, and dating machines. Hand stamps letters, papers, and other documents, and sorts and files, cards, letters, forms, and other documents. Fills in and checks form letters, circular letters, and forms.

Maintains mailing lists. Compiles and tabulates simple numerical data. Operates office machines and equipment. Maintains essential records and files.

Learns and utilizes various types of electronic and/or manual recording and information systems used by the Department.


Knowledge of: Office methods, practices, routines, and equipment. Ability to: Understand, remember, and carry out oral and written directions to learn quickly from oral and written explanations and from demonstrations; use and care for office machines and equipment; maintain records and files; learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units; read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.

Knowledge of customer service and customer needs; empathy for customers; rules, regulations, policies, procedures, programs, and methods of the City and their application to specific cases after a period of training; modern public information and advertising techniques and devices; the internal and external sources from which significant information may be obtained.

Ability to: Positively resolve customer issues; utilize automated information systems to analyze situation and provide outcome in the best interest of the City and Customer; promote cooperation the aims of the department; suggest improvements to City communications tools; utilize available media for the dissemination of news and information.

Special Requirements:

Appointee will be required to possess a driver’s license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

Tools and Equipment Used:

Personal Computer with keyboard using word processing, spreadsheet, and data base programs; Printer; Phone; FAX; Copier; Shredder; Mail Machine.

Physical Demands:

>2/3 of on the job time sit, use hands and fingers to use keyboard, phone, copier, pen and pencil, and to collate paper, reach with hands and arms to retrieve files, lift paper, mail, and files of up to 10 lbs.; 1/3 – 2/3 of on the job time talk or hear; <1/3 of on the job time stand, walk use a step stool to retrieve files in Archives, stoop, kneel, or crouch to retrieve files. Vision requirements include Close and the Ability to Adjust Focus.

Work Environment:

Position requires employee to:

>2/3 of on the job time work in an inside office environment; <1/3 of on the job time work near the moving parts of the copier, mail machine, and shredder; be exposed to the ink from the copier.

Moderate noise is typical for the work environment. A relatively slight chance exists that work hours will change or that the employee will be required to work beyond normal hours. The work physical demands and work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. An employee must meet the physical demands to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tagged as: Intern, Recreation, service, customer, Museum, SEM, advertising, PRO, CRO, training, Individuals with disabilities, events, Office, REC, communications, Clerical, Payments, All, Design, Customer Service, Environment ., and Other, communication, website, Other, Life, Driver, PTA, Physical



Included in Free Membership

Included in Arival Pro Membership

The Arival on-demand video library archive
Access to the entire library of over 150 video sessions and webinars

Short, digestible research & trends reports delivering insights into our industry, such as The Tour Operator Outlook for 2021. articles
Topical articles about marketing, tech, operator business and operator stories in all areas of tours, activities & attractions & experiences

Job board access
Find a job from our regular listings, post a resume to the talent network and learn strategies from the job resources articles

New webinars
Helpful, instructional sessions covering subjects such as Mastering Facebook Ads, Grow Your Business and How To Work With OTAs — topics to help advance your business.

Discounts on all Arival in-person events
20% Discount on all Arival in-person events (save up to $300)* based on business type

Arival ProShield – Insurance program
Access to tailored insurance solutions by Granite Insurance is available exclusively for Arival Insider Pro Access Members. Insider Pro Access Members also have access to a suite of resources from Granite Insurance including templates, forms and other informative documents.

Insiders Pro Access member exclusive webinars
Paid membership-only webinars to deepen your understanding of important industry topics.

Job postings & talent directory
Post jobs & connect with candidates most applicable to your business.

Private roundtables to connect, learn and engage
Small, focused and intimate discussions exclusive to Arival Insider Pro Access members.

Full access to Arival’s library of in-depth reports
Up to date, deep analysis of tourism topics ranging from Self-guided Tours to Sales & Distribution Trends and Outlooks, based on the data that defines the industry.

The latest on-demand videos
Over 350+ on-demand videos featuring hot topics in tours, activities & attractions

Insider discounts in digital marketing, tech, e-learning, and more
Save money on additional tools, services and learnings you need to run your business. Exclusive to paid members.

Membership Overview

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events and in online community spaces:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
We are dedicated to transparency, committing to clear, open and honest communication.
We actively pursue and advocate for inclusion, diversity and representation of varying cultural backgrounds, perspectives and ideas

Arival welcomes people from all cultural backgrounds, and does not discriminate on the basis of race, color, creed, gender (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, religion (including religious dress and grooming), marital status, domestic partner status, genetic information, age, national origin or ancestry, military or veteran status, sexual orientation, physical or mental disability, or any other basis protected by federal, state, or local laws.

Accordingly, participants must refrain from displaying any demeaning, harassing, aggressive, or intimidating behavior or materials that would interfere with others’ experience and participation in our community.

If you witness or are subjected to inappropriate or disruptive behavior or have any other concerns, notify an Arival staff member as soon as possible.

Inappropriate or disruptive behavior will not be tolerated. Arival reserves the right to refuse entry to or remove any party from any event or community space at any time when participation or behavior create a disruption or hinder the event or enjoyment of the event by other participants. All determinations are at the sole discretion of Arival, and the decision of the Arival team will be final. Severe breaches of this Conference Code of Conduct may result in disqualification from participating in future events. Individuals expelled due to violating this Conference Code of Conduct will not be eligible for a refund or other consolation.

If you have questions regarding this Conference Code of Conduct or its implementation, please contact us at [email protected].