Dant Crossing Management Co LLC.

Dant Crossing Management Co LLC.

Bourbon Specialist/Tour Guide

Job Summary/Primary Functions:

Log Still is seeking a part-time Bourbon Specialist/Tour Guide to lead tastings, tours, and other customer experience events, providing information to individuals and groups.

As assigned, the Bourbon Specialist/Tour Guide prepares and serves alcoholic and nonalcoholic beverages to patrons, oversees the stock of liquor and bar supplies, and collects money for drinks served.

Major Job Responsibilities/Key Duties:
• Prepares and serves Log Still Distillery products and nonalcoholic drinks as ordered, educating guests on products and offerings
• Greets customers, provides customer with initial safety and administrative information and direction, and distributes any safety devices required
• Conducts tasting/tour/experiences, providing interesting information about campus locations, buildings, or specific points of interest, while tailoring to the age and interest of customers, as well as skills and ability levels
• Describes operations of mini-still in the Tasting Room as it relates to products served
• Describes the operations of the production and distillation processes in the distillery
• Solicits feedback from customers on Log Still Distillery’s products and works with distillers on developing ideas for “special select offerings” based on consumer feedback and/or trends
• Facilitates rich discussions that maintain customer interest, relaying important or interesting historical facts, dates, and anecdotes related to Log Still Distillery
• Maintains the bar and keeps it clean and organized; attractively displays glasses and liquor bottles
• Ensures that customers are of legal drinking age by checking photo identification
• Uses proper judgment and, when necessary, declines service to customers who are intoxicated or disruptive
• Collects money from customers for drinks prepared and served
• Submits orders or creates requisition forms for liquor, beer, and other tasting-related supplies
• Engages wit and charm to enhance the customer experience.
• Maintains compliance with all applicable safety practices, environmental regulations, and established policies
• Performs other duties as periodically assigned

Skills / Experience Required:
• Must be 21 years of age or older
• Knowledge of, and passion for, bourbon, whiskey, and distilled spirits
• At least 2 years of related (bourbon) experience required
• Trade knowledge – Understanding the retail and on-premise buyer mindset
• Excellent customer service skills and focus on serving customers and attention to detail, going above and beyond what the customer expects
• Ability to provide experiences (tours/tasting) that are clear, informative, and entertaining
• Understanding and knowledge of (or strong desire to learn) the family history in the bourbon industry
• Great public speaking skills
• Ability to remain calm when dealing with unruly and argumentative patrons
• Ability to learn point of service software used by company
• Maintain a positive, friendly demeanor at all times
• Must be punctual
• Ability to complete orders quickly and accurately
• Excellent problem-solving skills with proven ability to improvise when unexpected problems or emergencies arise
• Strong oral communication skills: ability to talk to others to convey information effectively; strong written communication skills
• Excellent time management skills: ability to be proactive and take initiative
• Excellent organization and coordination skills- ability to manage priorities and routine functions effectively and efficiently
• Empathy- Being aware of others’ reactions and understanding why they react as they do
• Teamwork – Ability to flex scope of responsibility and perform other functions as needed, regardless of job description
• Proficiency with personal computers / laptops and associated programs (Windows, Microsoft office suite of programs)

Desired Skills:
• Executive or Certified Bourbon Steward
• Completion of ServSafe Training
• Completion of Server Training in Alcohol Regulations (STAR)
• Completion of mixology, barkeeping, or other related training required

Education Required:
• High School Diploma or GED
• Certified Bourbon Steward within 30 days of hire (or as class offerings allow)
• Successful completion of SERV Safe Training within 30 days of hire
• Successful completion of Server Training in Alcohol Regulations (STAR) upon hire

Special Working Conditions (e.g., Temperature Extremes, Lifting, Noise, Off-shifts)
• Prolonged periods of standing and walking
• Must be able to work in varied climatic conditions
• No allergies/sensitivities to spirits distilling environment
• Physically able to speak for long periods of time while walking without becoming winded
• Flexible schedule to work on weekends
• Must be able to lift at least 15 pounds

Reports to: Senior Tasting Room Supervisor

Log Still Distillery is committed to provide equal employment opportunities to all applicants for employment without regard to race, religion, color, sex, pregnancy or pregnancy-related conditions, sexual orientation, gender identity or expression, age, national origin, disability status, protected veteran’s status, or any other status or characteristic protected by applicable law.

Tagged as: Ski, events, manage, experiences, admin, All, communication, REC, Retail, attention to detail, money, excel, Customer Service, Physical, management, Specialist, walking, tours, and Other, Other, Safety, guide, product, Education ., Supervisor, software, History, Religion, Administrative, operations, tour, PRO, service, tour guide, organization, Office, CRO, training, customer, Environment .

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