GetYourGuide

  • Fixed - $ Entry level - Est. Budget: $
  • GetYourGuide

    Connectivity Support Specialist

  • Fixed - $ Entry level - Est. Budget: $
  • GetYourGuide is the place to book the best experiences in destinations across the globe. We are now searching for an independent and detail-oriented Connectivity Support Specialist. This is a full-time role at our Berlin Office.

    As a Connectivity Support Specialist, you will report to Connectivity Operations Manager and support our Connectivity Partners during their integrations, day-to-day troubleshooting via Jira, and deeper error reduction projects.

    Team Mission  
    The Connectivity Team ensures that our customers have seamless access to incredible travel experiences by building direct connections with the world’s top suppliers.  As a Connectivity Support Specialist, you will work with our Connectivity Project Managers, engineers, Sales team, Supply base, and API providers with a specific focus on Support tasks.

    Responsibilities 
    Support our suppliers with their Connectivity (API) related questions and requests.
    Fix or escalate Connectivity issues where needed in order to ensure an excellent customer experience.
    Be responsible to improve current processes and come up with suggestions to operate faster
    Provide support and technical advice to our Global Sales Team when it comes to Connectivity related topics
    Prioritize the resolution of Connectivity issues in a customer-centric approach
    Manage, support, and improve the integration certification process for partners

    Your Profile 
    Experience with FreshDesk, Jira, or similar software
    Flexible, a life-long learner, and motivated to take ownership of your work
    Excellent communication skills and build great working relationships
    Solution-oriented approach: turn problems into opportunities
    Working knowledge of API’s
    You can speak and write native or near-native English
    You have an affinity for technology

    We Offer 
    Working at a European tech unicorn
    Discounted monthly passes for public transportation
    GetYourGuide gift cards to experience our products for yourself
    Be part of an international team from over 70 nationalities
    An open, friendly, energetic work environment where every voice is heard
    Virtual stock options that make you an integral part of the company’s growth and success
    Regular learning opportunities via training sessions, conferences and our network of industry experts and an annual learning allowance
    Weekly all-hands meetings and monthly updates

    Please send in your CV and Cover Letter in English.

    We’re committed to equal employment opportunity regardless of gender identity, ethnicity, race, sexual orientation, disability status, parental or marital status, or religion.

    Make sure you check out life at GetYourGuide on our blog Inside GetYourGuide, and for questions or comments we’d love to hear from you by emailing jobs@getyourguide.com.

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