Spy Ninjas

Attraction Manager

Job Type

Full-time

Description

Spy Ninjas HQ is looking for an Attraction Manager to add to our growing team of managers!!

Attraction Manager: $47,000-$50,000/Yearly DOE plus benefits

Must have the ability to work weekends and holidays

Must have management experience in similar setting or direct management in customer service setting

About us:

Spy Ninjas HQ brings the wondrous experience of social media to life by immersing guests in an active gamified world of rides, puzzles, missions, and non-stop adventure for all ages, empowering players to BE THE GAME. Spy Ninjas HQ is a brand new family entertainment center. Spy Ninjas HQ is a brand new first of its kind family entertainment center in Las Vegas based on “Spy Ninjas” – the hit family-friendly YouTube series, which has over 44 million subscribers and 15 billion views across multiple branded channels. The park will feature the best in virtual reality, multi-level escape rooms, climbing walls, a trampoline park including dodge ball, over 100 arcade games, ax throwing lanes, and much more!

Check it out for yourself: https://www.spyninjashq.com/

The benefits:

  • Competitive salaries with ample room for career growth.
  • 10 days of Paid Time Off, plus floating holidays to be used as you choose.
  • Several medical plans with company contribution to suit you and your family’s needs, plus dental and vision options.
  • 401(k) plans so you can invest in your future.
  • Several voluntary plan offerings including accident and illness.
  • 40% Discount on all food and beverage offerings at the theme park for you and your guests when not working.
  • Free Action Passes to the park for all team members including immediate family members.
  • Percentage discount on all retail merchandise and adventure passes for all team members.

At Spy Ninjas HQ, we are passionate about finding exceptional people and helping them to grow and develop with us.

If you are up for the challenge of a management position at a new amusement park, in a brand new family entertainment center in Las Vegas, then read on.

The role:

The Attraction Manager/Special Agent in Charge of Attractions is responsible for day-to-day operational management of attractions at Spy Ninjas HQ. This includes daily supervision of all staff in the department and supervising the overall guest experience. In addition, the attraction manager will serve as the point of contact for property and upper management on issues related to the operation of the attractions.

  • Supervises daily operations of attractions.
  • Supervises all hourly staff, providing direction and coaching including managing shortages from call outs or approved time off, schedules, and time and labor approval.
  • With assistance from human resources, administers all employee disciplinary action, hires for all positions, and facilitates any terminations.
  • Manage risk management (Spy Ninjas HQ Safety Rules communication) by working directly with the general manager.
  • Manage and oversee all assigned area inspections to ensure cleanliness and safety of the attractions.
  • Identifies potential problems or points of friction and helps to find solutions to maximize efficiency with attractions.
  • Handles guest concerns and inquiries promptly and professionally, ensuring the highest level of guest satisfaction in the attractions.
  • Maintain a favorable working relationship with all team members to foster and promote a cooperative and harmonious work environment that will be conducive to maximize morale, productivity, efficiency, and effectiveness.
  • Attend regularly scheduled meetings and training sessions.
  • Create and establish operating procedures for all attractions including training of employees on all assigned attractions.
  • Create and administer training guidelines for all attraction employees to ensure safety measures and customer service delivery meets operational standards set forth by upper management.
  • Collaborate with management from departments to review processes and work on solutions to improve efficiency, time management, and productivity to identify gaps and inconsistencies.

Requirements

Our perfect candidate has:

  • Experience preferred in hospitality, amusement, retail, or customer service.
  • Proven ability to work well under pressure, meet deadlines, and manage multiple projects.
  • Proactive thinker and self-starter able to provide realistic solutions to challenging situations.
  • Strong guest service experience with conflict resolution.
  • Strong interpersonal, organizational, and time management skills.
  • Ability to prioritize workload and have the ability to multitask in a fast paced environment.
  • Demonstrate sound judgment and independent thinking as well as an ability to troubleshoot.
  • Detail oriented and organized with the ability to work seamlessly within a broader team to achieve desired results.
  • Ability to coach, teach, and train team members.
  • Availability to work days, nights, and/or weekends.
  • Complete and pass a background check.
  • Must have excellent self-management and the ability to lead by example.
  • Demonstrated ability to work collaboratively within a team structure, proficient in team building and actively and energetically commit to be part of the solution.

Ninjas:

  • Nobility: Practice Nobility
  • Integrity: Show Integrity
  • Neatness: Demonstrate Neatness
  • Journey: Embrace the Journey
  • Accountability: Always be Accountable
  • Safety: Safety First

These core values have helped us build a team of exceptional people so far that have produced exceptional results. If these core values resonate with you, then you will love being a part of our Team.

Physical Demands: While performing the duties and responsibilities of the job, these physical demand characteristics are representative of what the employee will be required to do to perform the essential job functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Ability to speak with others to exchange information.
  • Frequently required to sit, stand, walk, and walk up and down stairs.
  • Ability to lift a minimum of 40 pounds.
  • Help maintain a clean environment.
  • Ability to record and exchange information from incident reports verbally and in writing.

Work Environment: While performing the duties and responsibilities of the job, these work environment characteristics are representative of the environment the employee will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential function of the job.

  • Works in an open environment setting with above average noise levels.
  • Potential exposure to contagious diseases and blood-borne pathogens, but potential for harm is limited when employee exercises established safety and infection control procedures and protocols.

If you meet the requirements, then you need to know if you will like working with us. We think we are an exciting, great place to work. You’ll be interested to know the 6 core values that make us a great place to work.

Salary Description

$47,000-$50,000/Yearly Salary

Tagged as: SEM, hospitality, Agent, CRO, product, Environment ., Ski, All, General Manager, Food and Beverage, management, Individuals with disabilities, Retail, organization, communication, social media, admin, Customer Service, customer, Life, full time, Hourly, Other, Game, Physical, guide, REC, & Attractions, manage, Staff, manager, Rooms, Guest Experience, Safety, operations, Property, PRO, guest service, training, excel, Human Resources, service, entertainment, Merchandise, Professional

Source
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