Goldbelt, Inc.

Assistant Retail Manager


Goldbelt, Incorporated is an urban, Alaska Native, for-profit corporation with offices in Juneau, Alaska and Herndon, Virginia. Its primary purpose is to manage assets and conduct business for the benefit of its 3,900 Alaska Native shareholders. We are now accepting applications for the 2023 Season.


Goldbelt Tram is seeking an Assistant Retail Manager. Under the direction of the Retail Manager, assists with the management and supervision of retail staff, and the overall operations of Raven Eagle Gifts & Gallery.

Pay and Benefits:

Seasonal Employees are eligible for the Seasonal Sign-on Bonus and Layoff Employee Bonus Plan (“Plans”) is designed to provide an effective means to motivate and compensate eligible seasonal employees during the term of their assignment. However, Goldbelt, Inc. may, in certain limited circumstances, grant discretionary performance bonuses outside of this program, in the sole discretion of the Company.

Goldbelt, Inc. hopes that by providing short-term incentive compensation, this will motivate and increase the retention rate among its employees which in turn will enhance Goldbelt Inc.’s long-term value.

Wage Range: $20 – DOE



  • Supervises the daily operations of the Tramway retail enterprises and staff, including opening/closing of shop facilities and space, staff weekly work scheduling and direction, in-person and telephone vendor and customer interaction, security, account maintenance and reconciliation and reporting of daily cash receipts, and computer problem resolution, involving transactions and reporting.
  • Determines and implements daily operating procedures.
  • Ensures staff is informed of characteristics, artists, background, etc. of art and items for sale.
  • Exercises supervisory authority over retail and gift shop staff at the Tramway terminal locations, including responsibility for, training, evaluation, and discipline in consultation with the Retail Manager, General Manager.
  • Assists with strategies that contribute to product sales, profitability, and excellent customer service skills for staff.
  • Ability to instruct/train, evaluates, and motivates subordinate employees related to both retail sales and tram operations.
  • Is responsible for the maintenance of a neat, safe, and efficient retail space area; ensures that sales products are properly and neatly displayed and stocked, and supplies are available for staff use.
  • Assist in inventory management.
  • Responsible for upholding and assuring staff compliance with Goldbelt’s policies and procedures.
  • Acts as liaison between front line staff and management with regard to issues directly affecting day-to-day operations.
  • Coordinates and participates in staff orientation.
  • Ensures all customers receive prompt service.
  • Packaging and shipping services – wraps and mails merchandise purchases on request.
  • Maintains a friendly, knowledgeable and courteous demeanor at all times.
  • Performs other incidental and related duties as required and assigned.
  • Assist in maintaining the website, social media sites, and the promotion of marketing campaigns through newsletters.
  • Be able to fill in in the absence of the retail manager as needed.



  • Highly proficient sales and cash handling skills.
  • Excellent communication and customer service skills.
  • Ability to learn, understand, and follow oral and written instructions/direction.
  • Knowledge of retail operations, including practices and techniques of inventory control, transaction processing and reporting, and retail products.
  • Skill in operating personal computer utilizing a variety of computer software.
  • Skill in establishing and maintaining cooperative working relationships with other employees.
  • Ability to work directly with the public, providing information and assistance on a daily basis.
  • Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc.
  • Experience and knowledge of social media outlets in a professional arena.
  • Good judgment and discretion when dealing with sensitive topics.


  • High school diploma or equivalent.
  • 12 months of supervisory experience in retail environment, which included all retail shop activities.


  • Current CPR and first aid certificates.
  • 2 years of supervisory experience in retail environment, which includes all retail shop activities.
  • Associate of Arts degree in business, Bookkeeping, or closely related field.

Tagged as: Supervisor, operations, product, PRO, gifts, relationships, History, Office, service, training, inventory, Professional, Ski, All, General Manager, Environment ., management, Services, Facilities, reconciliation, Front Line, BUS, REC, Retail, assistant, Activities, social media, excel, Customer Service, customer, communication, sales, Design, manage, Security, marketing, Merchandise, Other, Staff, software, Scheduling, Maintenance, BUSINESS, manager, website, Seasonal



Included in Free Membership

Included in Arival Pro Membership

The Arival on-demand video library archive
Access to the entire library of over 150 video sessions and webinars

Short, digestible research & trends reports delivering insights into our industry, such as The Tour Operator Outlook for 2021. articles
Topical articles about marketing, tech, operator business and operator stories in all areas of tours, activities & attractions & experiences

Job board access
Find a job from our regular listings, post a resume to the talent network and learn strategies from the job resources articles

New webinars
Helpful, instructional sessions covering subjects such as Mastering Facebook Ads, Grow Your Business and How To Work With OTAs — topics to help advance your business.

Discounts on all Arival in-person events
20% Discount on all Arival in-person events (save up to $300)* based on business type

Arival ProShield – Insurance program
Access to tailored insurance solutions by Granite Insurance is available exclusively for Arival Insider Pro Access Members. Insider Pro Access Members also have access to a suite of resources from Granite Insurance including templates, forms and other informative documents.

Insiders Pro Access member exclusive webinars
Paid membership-only webinars to deepen your understanding of important industry topics.

Job postings & talent directory
Post jobs & connect with candidates most applicable to your business.

Private roundtables to connect, learn and engage
Small, focused and intimate discussions exclusive to Arival Insider Pro Access members.

Full access to Arival’s library of in-depth reports
Up to date, deep analysis of tourism topics ranging from Self-guided Tours to Sales & Distribution Trends and Outlooks, based on the data that defines the industry.

The latest on-demand videos
Over 350+ on-demand videos featuring hot topics in tours, activities & attractions

Insider discounts in digital marketing, tech, e-learning, and more
Save money on additional tools, services and learnings you need to run your business. Exclusive to paid members.

Membership Overview

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events and in online community spaces:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
We are dedicated to transparency, committing to clear, open and honest communication.
We actively pursue and advocate for inclusion, diversity and representation of varying cultural backgrounds, perspectives and ideas

Arival welcomes people from all cultural backgrounds, and does not discriminate on the basis of race, color, creed, gender (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, religion (including religious dress and grooming), marital status, domestic partner status, genetic information, age, national origin or ancestry, military or veteran status, sexual orientation, physical or mental disability, or any other basis protected by federal, state, or local laws.

Accordingly, participants must refrain from displaying any demeaning, harassing, aggressive, or intimidating behavior or materials that would interfere with others’ experience and participation in our community.

If you witness or are subjected to inappropriate or disruptive behavior or have any other concerns, notify an Arival staff member as soon as possible.

Inappropriate or disruptive behavior will not be tolerated. Arival reserves the right to refuse entry to or remove any party from any event or community space at any time when participation or behavior create a disruption or hinder the event or enjoyment of the event by other participants. All determinations are at the sole discretion of Arival, and the decision of the Arival team will be final. Severe breaches of this Conference Code of Conduct may result in disqualification from participating in future events. Individuals expelled due to violating this Conference Code of Conduct will not be eligible for a refund or other consolation.

If you have questions regarding this Conference Code of Conduct or its implementation, please contact us at [email protected].