Marriott International

Marriott International

Aquarium Curator

Job Description

JOB SUMMARY

The Curator is responsible for the development and maintenance of world-class exhibits and all curatorial operations for the aquarium and associated facilities. Daily responsibility includes managing the care of all animals, associates, community events and daily activities. Specific duties include, but are not limited to procurement, maintenance, safety, well-being, and life support systems for marine life, exhibits, and team members. In addition to animal and exhibit care, this position must possess high business acumen, demonstrate strong leadership capability, exceptional customer service, and dedication to achieving the highest possible service standards in all they do.

This role will manage a team of direct reports.

CANDIDATE PROFILE

Education and Experience

• 2 year degree from an accredited college or university in Biology, Marine Biology, Environmental Science, or related discipline and 6 years’ experience in in saltwater aquariums and animal care leadership positions.

OR

• 4 year degree from an accredited college or university in Biology, Marine Biology, Environmental Science, or related discipline and 4 years’ experience in saltwater aquariums and animal care leadership positions.

Required Certifications

• Cardiopulmonary Resuscitation Certification

• First Aid and CPR Certification

• Diver Certification

• Oxygen Certification

Preferred Qualifications

• At least 2 years experience managing teams.

• At least 2 years demonstrated experience in an interactive guest service setting.

• Previous experience working with relevant marine life authorities.

• Demonstrated proficiency in using various software programs and computer hardware.

• Animal Care and Husbandry Certification

CORE WORK ACTIVITIES

Managing Operations

• Assist in the development and achievement of department goals, property goals, and company objectives.

• Promote good business practices with special focus on achieving the highest possible standards of animal care and service excellence.

• Demonstrate the highest level of guest service with regard to safety, courtesy, education and efficiency.

• Manage and support all areas of the department.

• Listen to guest and management feedback, requests and concerns in order to take action in an ethical, effective and timely manner to exceed their expectations.

• Anticipate changing guest and animal needs, and service requirements, and incorporate those changes into the department’s operation plan. •

• Maintain facilities and exhibit professionally, clean and operationally ready.

• Work closely and effectively with other departments. Collaborate with leadership to create educational experiences for guests and children. Attend public relations functions and conservation promotions associated with the facility and property on behalf of the company, as needed.

• Serve as facility representative to professional agencies, institutions and various community groups regarding the uniqueness of the aquarium operations, the customization of the exhibits, and the opportunity for research, at that the facility provides.

• Coordinate with support departments for assistance on maintenance of marine life support systems and other relevant technical systems.

• Display a friendly, helpful and cheerful attitude while communicating effectively with our guests and fellow associates.

• Represent and promote the facility and the property in a positive manner in order to convey and maintain a professional image.

Animal Care, Safety & Compliance

• Serve as on-call representative for all animal components of the facility.

• Organize, direct, and establish innovative exhibits. Constantly strive to improve existing animal exhibits and animal care standards.

• Initiate, develop and manage the publishing of all operational standards, policies and procedures for all aspects of animal care, life support systems, exhibits, guest animal interaction, and safety.

• Manage the activities of the associates engaged in the inventory, care, feeding and delivery of animals.

• Validate consistent and accurate records for animal inventory, mortalities list, and animal dispositions.

Prepare periodic reports for all department activities.

• Conduct inspections of animal facilities to verify the required sanitation standards are continually maintained. Observe and report noticeable or unusual changes in animal behavior.

• Manage all overall health, surveillance and medical treatment for marine life as required.

• Review and monitor all animal necropsy and veterinarian site visit reports. Verify accuracy and completion of animal health records.

• Verify facility is in compliance with health and safety standards in accordance with local municipality, state and federal rules and regulations.

• Maintain compliance with Marriott policies and safety procedures

• Obtain approval from the appropriate authorities for all related exhibition activities as needed.

• Implement and train staff on emergency preparedness procedure. Manage emergency situations to minimize damage, loss or injury to guests, associates, animals, or company property.

• Develop and implement cost effective programs in order for the facility to operate as efficiently as possible.

• Assist in the proactive implementation of new experiences and educational opportunities to maximize the guest experience and revenues.

Providing and Ensuring Exceptional Customer Service

• Serve as a role model for customer service.

• Provide services designed to deliver customer satisfaction and retention.

• Improve service by communicating and assisting individuals to understand and anticipate guest needs, providing guidance, feedback, and individual coaching when needed.

Conducting Human Resources Activities

• Manage all Human Resources activities in the department.

• Review associate satisfaction and guest satisfaction results, and verify corrective action is taken when needed.

• Identify the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

• Participate in the performance appraisal system process, giving feedback when needed.

• Coordinate all training activities for associates in this department.

• Encourage and build mutual trust, respect, and cooperation among team members.

• Communicate expectations and performance objectives to the team and encourage associates to raise questions and/or concerns.

The salary range for this position is $71,000 to $94,000 annually.

Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.

We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Tagged as: Activities, events, CRO, Guest Experience, Conservation, experiences, promotions, Ski, PRO, Development, accounts, Life, All, Services, Human Resources, inventory, management, Staff, Facilities, marine, Curatorial, leader, travel, ANIMAL CARE, Customer Service, REC, Professional, Intern, BUS, BUSINESS, Property, Health, software, Safety, Other, excel, customer, operations, implementation, Education ., CTA, Environment ., Aquarium, public relations, luxury, Maintenance, Design, wellness, manage, leadership, guest service, Hotel, Procurement, Technical, training, service, Support, and Other

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