Berkshire East Ski Resort

Berkshire East Ski Resort

Adventure Park Guides

Provide instruction and guidance for guests using the Aerial Adventure Park.

Essential Duties and Responsibilities:

  • Greet guests and provide them with general course information & direction.
  • Check guests to ensure waivers are signed & tickets are purchased.
  • Familiarize guests with the safety equipment used on the course.
  • Observe and assist guests as they maneuver throughout the attraction.
  • Verify guests meet the age and weight restrictions of attraction.
  • Assess guest age and skill level/ ability and make recommendations.
  • Ensure that guests are using equipment properly and safely.
  • Monitor ticket times to assure everyone gets allotted time on course.
  • Perform retrievals and evacuations when necessary.
  • Provide basic first aid care when necessary.
  • Perform course and gear inspections and maintain proper documentation.
  • Assist with the upkeep of grounds & maintaining park equipment.
  • Ensure that all guests have a fun and memorable experience.
  • Perform other tasks as assigned by manager.

Minimum Qualifications (Knowledge, Skills, Abilities):

  • Skilled in providing outstanding customer service.
  • Display good judgment skills in making decisions.
  • Must follow company procedures for maintaining a safe workplace.
  • Must pay attention to detail and have an extreme dedication to safety.
  • Must have a friendly and fun disposition and connect with guests.
  • Prior experience working with children helpful.

Core Competencies:

  • Decision Making: Use sound judgment to make good decisions.
  • Friendly Service: Treat people courteously and respond in a helpful manner.
  • Motivation: Maintain and display a high level of energy & enthusiasm.

Physical Demands:

  • Must be comfortable working at heights up to 30 feet.
  • Must be physically fit and able to lift up to 50 lbs.
  • Must be under the maximum course weight requirements of 275 lb.
  • Must be able to stand, bend, climb, lift, reach, and pull repetitively.
  • Must be mentally attentive and focused at all times.
  • Must be comfortable working outside in all weather conditions.

Shift Requirements:

  • Weekend and holiday mandatory.
  • May cover shifts for both attractions, Aerial Adventure Park and Tree House Trail.

Age Requirements:

  • Applicants must be at least age 18 for park operator & monitor positions
  • Cori background check required prior to being hired.
  • First aid & CPR certification preferred.
  • Must successfully complete Aerial Park Course training.
  • Mandatory 1 day training in June

Tagged as: PRO, Aerial Adventure Park, guide, attention to detail, manager, Physical, operator, Safety, training, service, All, Ski, Customer Service, REC, customer, Other, manage, & Attractions

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