Alcatraz Cruises

Alcatraz Cruises

Accessibility Tram Driver – Seasonal – Alcatraz

Salary: $22.00

City Experiences is seeking a Seasonal Accessibility Tram Driver for our Alcatraz operation in San Francisco.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The driver is directly responsible for using the TRAM efficiently and safely on Alcatraz Island. This includes friendly and professional service to visitors, proper maintenance of the TRAM, and expert driving to provide comfort and minimize hazards. The tram driver also manages the boarding lines and all crowd control responsibilities at the Alcatraz dock.

Essential Duties & Responsibilities:

  • Drive tram safely, according to driving guidelines outlined by NPS Standard Operating Procedures
  • Prepare SEAT for daily operations prior to beginning of the shift.
  • Assure that all daily maintenance and safety checks are performed and logged, reporting all maintenance requirements to Supervisor, within specified time frame.
  • Actively monitor and maintain a safe environment for visitors riding the tram and de -boarding.
  • Maintain, within safety guidelines, SEAT arrival and departure schedules
  • Advise visitors, as necessary, of site safety
  • Strictly follow driving guidelines outlines in the National Park Service SOP
  • Manage the boarding and offloads of departures and arrivals; assure that boats depart in a timely manner.
  • Other duties as assigned

Requirements & Qualifications:

  • Must have a valid, state-issued Driver’s License
  • Must have clean driving record
  • Must have 2 years customer service experience
  • Must demonstrate good driving skills
  • Must have excellent verbal and written communication skills, including conflict resolution skills
  • Knowledge of another language in addition to English is preferred
  • Additional job duties as assigned.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

Our Mission: We create amazing experiences.

Our Values: Respect, Environment, Safety #1, Professionalism, Exceed, Communication and Teamwork.

Our Operating Principles: CITY EXPERIENCES 12

  1. Foster diversity and inclusion.
  2. Practice conservation and environmental responsibility.
  3. Cultivate a safe and secure workplace.
  4. Be on time. Come prepared.
  5. Make data-driven, fact-based decisions.
  6. Be decisive with 80:100 solutions (80% right, 100% implementable)
  7. Expect to win – but compete as an underdog.
  8. Embrace innovation and reinvention.
  9. Listen and be responsive.
  10. Strive for efficiency and transparency without politics.
  11. Win as a team. Play your role.
  12. Work hard, have fun, celebrate success.


The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. The Company is committed to providing equal opportunity in all employment practices, including, but not limited to, selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, sexual orientation, religion, handicap or disability, pregnancy, service member status, citizenship status, or any other category protected by federal, state, or local law.

Additionally, we encourage all qualified applicants, including those with past arrest or conviction records, to apply. The Company participates in the E-Verify program in certain locations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Tagged as: leader, Maintenance, Supervisor, Driver, Tram Driver, service, customer, Seasonal, CRO, driving, manage, Religion, Ski, guide, PRO, Individuals with disabilities, operations, Professional, boat, All, Veterans, REC, Transportation, Environment ., excel, Customer Service, experiences, Conservation, Other, communication, national park, PTA, Safety



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