Senior Travel Sales Advisor – AAA Western and Central New York – Penfield
50% Sales –Provide domestic and international planning services for members including hotel & car rental reservations, tour packages, AAA group travel, airline tickets and travel insurance. Promote and sell AAA products and services, including the AAA Visa credit card, utilizing the AAA sales process to determine member needs and provide the best recommendations. Collaborate with manager to set individual monthly sales goals and create a plan to achieve them. Provide referrals to Travel and Insurance Sales associates. Ability to prospect new business via networking events, cold calling and other prospecting techniques, including social media, where applicable. Manage the traveler portfolios by following the sales lifecycle to continuously increase and grow individual and company member base.
30% Customer Service –Provide outstanding service to members to create totally satisfied member experiences and loyalty to AAA that create members for a lifetime. Bring passion and positive attitude to daily interactions with co-workers and members. Actively make recommendations to enhance and improve member or customer travel experience. Provide travel assistance to clients during an event causing disruption to their travel.
10% Communication & Collaboration –Establish and maintain effective working relationships with other departments. Offer or assist fellow team members as needed. Utilize experts on team to help answer member questions relating to destinations where more information is needed. Adapt to changing processes and travel industry trends.
10% Job Knowledge –Demonstrate continuous learning and share expertise by keeping current on travel trends and industry news. Keep informed of new developments in relation to vendor(s) policies, procedures, work methods and AAA product lines. Follows all office safeguard procedures and secures club assets.
Job Specific Requirements
- Strong working knowledge of domestic and international geography
- Working knowledge of computer software and ability to effectively navigate multiple systems.
- Obtain and maintain required licenses or certifications including Travel Accident and Baggage Insurance.
- Must be able to work flexible schedule as required to meet business needs.
- Two or more Professional Certifications related to the following areas:
- Professional sales course
- Travel destinations, special interest travel or lifestyle travel
- AAA preferred vendors
- AAA sponsored programs
To apply for this job please visit recruiting.ultipro.com.