WASHINGTON NATIONALS

WASHINGTON NATIONALS

Summary:

The Washington Nationals Ballpark Tours program offers a behind the scenes experience at Nationals Park, home to the Washington Nationals. All proceeds from the tours benefit the Nationals Philanthropies. Nationals Philanthropies is committed to improving the lives of children and teens in the Washington, D.C. region by supporting initiatives focused on academics, the arts, nutrition and sports. Nationals Park may offer ballpark tours to public and private groups on game days as well as non-game days. This position will report to the Senior Manager, Guest Experience & Ballpark Tours. The position requirements will include on-site customer service, crowd management and in-depth ballpark knowledge.

Pay rate: $22.25/hour

Perks:We are happy to offer the below benefits for our team members:

  • Theme Park Discount:Members of our team are eligible to receive complimentary admission tickets to a local theme park.
  • Specialty Ticket Offers:Complimentary tickets to Nationals games will be offered for you and your family.
  • Retail Discounts:We will also provide opportunities to shop at our main Team Store with a discount on merchandise.

Essential Duties and Responsibilities:

  • Guide groups through the stadium during walking tours on gameday and non-gameday tours
  • Retain tour script and be able to share facts, imparting knowledge of the MLB, Washington Nationals including history, information about the stadium, and the history of baseball during walking tours
  • Set up and break down for assigned tours
  • Stay up-to-date on Nationals baseball information and stadium information
  • Assist the Senior Manager of Guest Experience & Ballpark Tours with tour participant feedback and customer service initiatives
  • Maintain ongoing communications and build strong relationships with clients, and other members of Nationals’ staff and management
  • Perform any other duties as assigned

Requirements:

Minimum Education and Experience Requirements:

  • High School Diploma or equivalent or equivalent military experience.

Knowledge, Skills, and Abilities necessary to perform essential functions:

  • Knowledge of baseball, Washington, DC, the Nationals and the stadium
  • Specific experience working with the public
  • Public speaking experience is a plus
  • Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together

Physical/Environmental Requirements:

  • Gameday Seasonal: Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds

Tagged as: Ski, communications, Professional, REC, All, Environment ., excel, Retail, Merchandise, Customer Service, private, management, and Other, communication, tours, History, Other, Physical, guide, tour, Education ., Staff, manager, customer, Seasonal, walking, tour guide, Game, Support, service, relationships, manage, Guest Experience, CRO, day tours, PRO

Source
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