Please contact us at if you need personal assistance.


A: Arival Accel Series is a series of online Masterclasses and Forums throughout 2020. Please see our Arival Accel Series program here*

*The schedule is subject to change.

A: The agenda will be available on the website roughly a month before each event commences. In the meantime, please see our Arival Accel Series program here*

*The schedule is subject to change.

A: Our fantastic slate of speakers can be found here and more will be added in the weeks ahead.

A: The Arival Expert Network are experienced experts in the In-Destination industry who have partnered with Arival to offer their expertise. The Arival experts will be facilitating roundtables on a range of topics, providing an opportunity for operators to learn from other operators, share your experiences, and make new connections.

Arival Experts are listed here and more will be added in the weeks ahead. 

A: Yes, all sessions (Including some Meet-ups, Buzz Sessions, and Roundtables) will be available on-demand shortly after.

A: Content available for 12 months post-event, this includes all sessions (and some Meet-ups, Buzz Sessions, and Roundtables).


A: Your registration confirmation will come directly from Evenium, immediately following your purchase. Additionally, you will get a Welcome Email from Swapcard (the event app) approximately 7-10 days before the event itself, make sure to check your Spam Folders and search for

Alternatively, you can go directly to and login with the email you used to register one week prior to the event. If all else fails, email us directly at for assistance!

A: Right after you get your Welcome Email from Swapcard! It contains a one-click link to the event app, where you’ll be prompted to complete your profile and to start registering for sessions. To maximize your networking experience, it is extremely important to complete your profile, including a headshot, personal information, and your company details. Complete information allows other attendees to find you and make relevant connections. 

Additionally, some sessions have limited registration, so work your way through the agenda and register for sessions that are of interest to you.

A: You can access the Platform through our Arival Event App available in both Google Play and the Apple App Store to download.

Once the App is downloaded you can Login with the email address you used to register to the event.

A: Virtual Networking is a real thing at Arival 360! In the ‘Attendees’ tab of our Swapcard event platform, there are search filters to help you pare down the list of attendees by company type, locations, what each person is looking for, etc. This is why building your profile is so important. 

When you find someone who might be an interesting connection for you, send them a “connection request.” It will remain pending until received on their end and once accepted, you’ll both be a part of each other’s network. You can request a meeting with them from the time slots available on their profile or you can click on their profile and send a message requesting a different time to connect. Once a time is agreed, click back into their profile and select the square box with the arrow to the right of their name, then click the camera icon to start your video call.

If all else fails and time is too tight during the virtual event, you can arrange to connect post-event. The Swapcard platform is open for (1) year after the event to continue networking!

A: Content will be available on-demand. However, if you can’t join during the event hours, you won’t be able to participate in Roundtables, Buzz Sessions, or Meet-ups and the majority of the networking that will happen at the event.

A: Yes, all sessions (Including some Meet-ups, Buzz Sessions, and Roundtables) will be available on-demand shortly after.


A: Yes, only ticketed attendees will have access to the content, which will be available for one year. 

A: After entering your promo code, make sure to click “apply” for the code to activate and adjust the pricing for various ticketing options. If  you are still having trouble, contact us –

A: All attendees who have registered for the in-person event have received communication from our team regarding access to the online event. If you have not received an email, please send us an email at and our team will follow up with you.

A: All cancellations must be submitted in writing to

Cancellations outside of 60 days are subject to a $100 administrative fee. 

Cancellations received inside 60 days of the published event start date are subject to loss of all monies paid. 

Name change requests are subject to a $100 change fee.

Arival Insider

A: The Arival Membership program where you join a community of thinkers, doers, creators, and innovators from across the globe who want actionable insights into the Best Part of Travel and Beyond. Arival Insider membership offers a wealth of benefits to creators and sellers of in-destination experiences and companies that provide services and products to the industry, as well as our partners in the community. In addition to developing and curating industry resources and best practices, Arival also provides opportunities to support, connect, and share knowledge with each other. There are two different membership types:  Arival Insiders Free Access and Arival Insiders Pro Access.

Learn more

A: The Arival Newsletter, access to all articles, Arival Podcasts, the on-demand video archive, free webinars, Arival Guide Reports, and the Arival Job Board. Members also become members of the Campfire Community from Arival and TripSchool (currently in beta). Campfire provides a membership community with Forums on a variety of relevant topics, access to free on-demand training, and discounted live training. Campfire includes special interest groups to help you find your tribe within the In-Destination Experiences Community.

A: Everything included in Free Access. Plus: Unlimited access to the Accel Series MasterClasses and virtual Forums, live and on-demand. Full access to Arival Research reports. Exclusive industry connections and initiatives as the membership program evolves, including private industry roundtables for specialty groups on Campfire. Savings and free access to courses on Campfire.

 75% discount on the virtual registration for Arival 360 Orlando, and a 15% discount on the in-person registration for Arival 360 Orlando.

A: Pricing is based on company size. Pricing is also available for teams of 3 or more.

Small Operator (less than $100,000 revenue in 2019) $119
Medium and Large Operator (more than $100,000 revenue in 2019) $199
All other companies $329

A: Go to and Log In, then navigate to your Membership Dashboard

Click on the event you want to register for and follow the registration prompts

Have A Question?

Contact us for more information. Click on one of the options below!

Become an Insider Today!