Join Us for
August Insider Pro Meetup
Thursday, August 3, 2023
11-12pm EDT/ 5-6pm CET
Arival Insider Pro Summer Social
Summer (or winter, for our friends in the Southern Hemisphere!) is halfway over and we can’t believe how fast it’s going! For that very reason, we wanted to take a break from our busy schedules to simply check in with our Insiders and see how everything’s going. Join us for a casual catch-up where we’ll be sharing mid-year musings, latest industry trends, and maybe even a surprise or two depending on who pops in. Bring your favorite summer beverage or dessert and prepare to chill.
Open to all Free and Pro Access members, RSVP required.
Why Attend
7 December 2023
Strategizing for Success: A Pro Guide to Tour Operator Planning for 2024
Thursday, 7 December 2023
11-12pm EDT/ 5-6pm CET
Ready to set sail for a successful year ahead? Tune in to the next Arival Insider Pro Meetup on Thursday, 7 December. We’ll be joined by Renee Ventrice, Co-Owner of Cork & Keg Tours, for a dive into the essential factors that will shape your tour operator planning for 2024. In this candid discussion, we will explore the critical considerations defining your 2024.
You’ll gain valuable knowledge on how to adapt to emerging market trends, incorporate sustainability practices, embrace technology, action customer feedback and enhance operational efficiency. We’ll also discuss the art of pricing, customer loyalty, and effective marketing strategies to set you ahead of the competition and on the path to success in 2024.
Don’t miss this opportunity to connect, learn, and grow with the Arival Community. Mark your calendar, and let’s chart your course for a prosperous year ahead. See you there!
Open to all Pro Access members, RSVP required.
7 September 2023
Tours & Activities Marketing Roundtable
Thursday, 7 September 2023
While we eagerly await Arival 360 | Orlando in October, we thought we would get the great insights started early! Join us and our friends from Propellic for an open-format sharing session where tour operators and OTAs will come together for a 45-minute roundtable to share experiences and discuss marketing tactics and best practices.
What You’ll Learn:
- What’s new in marketing for tours & activities
- Specific marketing tactic that tour operators & OTAs can implement to grow their businesses
- Market Pulse – How are bookings performing this month?
Open to all Free and Pro Access members, RSVP required.
13 July 2023
When Things Go Wrong: Incident Response Strategies
Join us for an insightful session with experts from Granite Insurance about the best ways to handle the unexpected. Granite specializes in creating tailored insurance products for Tour and Activities operators, and will help you understand the inherent risks of the industry and share tools to help mitigate risks and strategies on how best to take action when things go wrong.
Open to all Free and Pro Access members, RSVP required.
1 June 2023
Surf’s Up: Make a Splash on Social Media This Summer
It’s time to level up your social media game for the summer tourism season! Whether you’re a newbie or a pro at social media marketing, this Meetup event is the place to be. We’ll discuss how to use social media to grab attention, attract new customers, and stand out from the competition.
Our social media gurus will share the hottest trends, talk killer content ideas, and foolproof strategies to make your brand shine on all the major social media platforms. Think you’ve got what it takes to make your content go viral? Come join us and prove it!
Swap stories, share ideas, and connect with other Insider experience providers. This is your chance to get inspired, take your social media skills to the next level, and make some awesome new connections.
Learn from the best of the best: Each other. A monthly gathering of Arival Insider Pro Access members to network, swap insights, struggles, and solutions with your savvy peers and experts who get it. Themed around a different topic each month, our intimate Pro Meetups are where the best industry learning and connections happen.
Free to Insider Pro Access members, RSVP required.
2 November 2023
Post Orlando Debrief & The 2024 U.S. Experiences Traveler Report
Thursday, 2 November 2023
11-12pm EDT/ 5-6pm CET
Curious about the U.S. experiences traveler – who they are, what they seek, and what 2024 holds in store for them?
Tune in on Thursday, November 2 as Arival Co-founder & CEO, Douglas Quinby, joins us for a post Orlando debrief where we’ll be unpacking our 2024 U.S. Experiences Traveler Report! Based on a survey of 1,000 U.S. travelers, this report looks at the tours, activities and attractions they book, why they book and what they want, how and when they book, what matters most to them, and much more. This is an essential report for any creator or seller of in-destination experiences serving the U.S. traveler.
What You’ll Learn:
Get key insights and actionable recommendations to develop the products and services travelers are seeking in 2024
Understand how traveler planning and booking behaviors are changing and develop strategies to meet your customers where they are looking
Open to all Pro Access members, RSVP required.
5 May 2023
Encore! Generative AI Meetup
2 Time Zones: 1 Community: Grow your Tour Business Using ChatGPT and More
Why and how can Generative AI help you increase tour bookings? Join this Insider Pro Meetup for an informal and informative discussion with experts Eliav Cohen, The Bot Lab/Seattle Ballooning and Kelsey Tonner, Guest Focus. Learn top tips (and what not to do!) on how to use powerful tools such as ChatGPT to your advantage.
This global community conversation is Free to Insider Pro Access members, RSVP required.
Contact [email protected] for more info
4 May 2023
Encore! Generative AI Meetup
2 Time Zones: 1 Community: Grow your Tour Business Using ChatGPT and More
Why and how can Generative AI help you increase tour bookings? Join this Insider Pro Meetup for an informal and informative discussion with expert Christian Watts, Magpie Travel and Kelsey Tonner, Guest Focus about the most exciting new technology since the Internet. Learn top tips (and what not to do!) to take advantage of powerful tools such as ChatGPT.
This global community conversation is Free to Insider Pro Access members, RSVP required.
Contact [email protected] for more info
2 March 2023
A monthly gathering of Arival Insider Pro Access members to network, swap insights, struggles, and solutions with your savvy peers and experts who get it. Themed around a different topic each month, our intimate Pro Meetups are where the best industry learning and connections happen.
If you are not experiencing trouble hiring, training & retaining guides, consider yourself lucky! Join in on our global community conversation around this where you can share how you are having success or share your challenges and discuss solutions. Guides are in demand and they are in the driver’s seat. We will discuss the consequences of this and ideas how to lock in a more solid, committed team. Bring your questions and ideas for this discussion, moderated by experts Alan Armijo, TripSchool and Joan Keddell, International Tour Management Institute. Free to Insider Pro Access members, RSVP required.
2 February 2023
TOPIC: Let’s Chat! How Operators Can Use Text & Instant Messaging to Improve Customer Service and Grow Sales
DESCRIPTION:
Chat, text and instant messaging have become a primary means of communication across operators, guides and guests. As a follow-up to the webinar the day before on How Tour, Activation & Attraction Operators can use these means to increase sales, this Insider Pro Meetup allows you to delve into the practical applications of implementing chat, text and messaging across your operations. There will be plenty of community discussion and Q&A with leading chat experts and operators. Attendance at the webinar the day before is encouraged but not required to join this Meetup.
We also suggest you review key findings in advance from the Arival Guide: The Power of Chat including:
- How operators are using chat and messaging today
- How messaging can benefit your business
- Best practices for improving the guest experience and increasing sales
- A review of available chat platforms
- How to evaluate chat platforms and find the right one for you.
Free for Insider Pro Access Members, RSVP required.
3 August 2023
Arival Insider Pro Summer Social
Thursday, 3 August 2023
11-12pm EDT/ 5-6pm CET
Summer (or winter, for our friends in the Southern Hemisphere!) is halfway over and we can’t believe how fast it’s going! For that very reason, we wanted to take a break from our busy schedules to simply check in with our Insiders and see how everything’s going. Join us for a casual catch-up where we’ll be sharing mid-year musings, latest industry trends, and maybe even a surprise or two depending on who pops in. Bring your favorite summer beverage or dessert and prepare to chill.
Open to all Free and Pro Access members, RSVP required.
6 April 2023
A monthly gathering of Arival Insider Pro Access members to network, swap insights, struggles, and solutions with your savvy peers and experts who get it. Themed around a different topic each month, our intimate Pro Meetups are where the best industry learning and connections happen.
Is it a threat to tour operators and content marketers? Or will it be a huge advantage for tour operators and marketers who jump in and get familiar with how to use it to better their business (Hint, it’s the second one)? Hear from some experts in our industry, including Christian Watts, Magpie Travel, John Maguire, TripAdmit and Kelsey Tonner, Guest Focus about what they’ve been doing since the ChatGPT public launch in early November. Discuss the discovery of ways to use this amazing new technology to improve business offerings. Free to Insider Pro Access members, RSVP required.
5 January 2023
TOPIC: Owner Operators gear up! We are going to deep dive into the issues that make your business challenges unique. Whether you Own/Operate your experiences business, aspire to own/operate, or revel in thinking like an entrepreneur for your company, this is for you.
DESCRIPTION: Owner Operators face unique challenges, operationally and strategically. Meetup participants will help drive what is sure to be a lively conversation, with some potential topics to include the pitfalls and successes of growth, choosing to grow or stay small, how to implement new ideas and strategies with limited resources, how to add staff to a growing business and more. Join Torin Kexel from Flying Bike Tours and Chad Brodsky of City Brew Tours for our free, members-only global community conversation.
1 December 2022
Research Roundup: Key Trends for 2023
Recovery or recession? The big shift to small groups. The rise of TikTok. Mobile takes over. Last minute leads. Join Arival CEO Douglas Quinby to wrap up 2022 with an in-depth discussion around these key questions, trends and more.
Douglas will review key takeaways from several new Arival research reports from Arival and lead a discussion with Insider Pro Access members around what’s happening in the marketplace and how to prepare for 2023.
New research on the outlook for tours and attractions, based on the findings of current Reports:
- The Outlook for Travel Experiences: 2019-2025
- The 2022 Experiences Traveler
- The Global Attractions Traveler
- The Outlook for Operators
Bring your questions, share your learnings, Or, just listen in to the peer-to-peer discussion. Either way, you’ll come away with actionable insights to take you into the New Year.
Recommended viewing on-demand video from Arival 360 Las Vegas ahead of time: Douglas’ research presentation on the 2022 experiences traveler.
