Always Use Protection: Arival Launches ProShield Insurance for Tour, Activity Operators

Arival ProShield is a tailored insurance solution for U.S.-based tour and activity operators, offered in partnership with Granite Insurance, exclusively for Arival Insider Pro Access members

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Proper insurance can be notoriously difficult for tour and activity operators to get. One-size-fits-all products never truly are, especially for the wide spectrum of unique business sizes, types and needs of companies in the in-destination experiences industry. 

At best, you might end up with a patchwork product someone has pieced together to fit you, but you don’t want to find out your insurance premiums are going through the roof after adding a new tour or activity type, or worse yet discover a gap in your coverage when it’s too late. 

For a while now, Arival has been working behind the scenes on a way to help operators in our industry struggling with insurance challenges. Finally, the work has paid off! 

We are very excited to be launching Arival ProShield for U.S. operators, an insurance product specifically tailored for the experience providers of the Best Part of Travel, offered in partnership with Granite Insurance. 

Insurance For the In-Destination Experiences Industry

After extensive consultation with operators on their needs, we’ve worked closely with Granite Insurance to develop a comprehensive insurance solution that is uniquely tailored for tour, activity, and attractions businesses. 

Granite Insurance was carefully chosen as a partner for Arival ProShield.Their customized, consultative approach resonated with us, because we know our industry and we know no two operators are the same. They also have an established track record of developing excellent working relationships with their clients, and adventure and entertainment industry expertise within their organization. 

“This has been an industry that has struggled from an insurance & risk management perspective for the last several years,” says Chris Murray, Business Risk Consultant with Granite Insurance. “We are thrilled about the opportunity to partner with Arival and empower this industry to succeed with tailor-made coverages that meet their specific needs!”

Chris Murray from Granite Insurance introduces Arival ProShield

Who is Arival ProShield For?

The program covers a wide range of U.S.-based experience operators, offering everything from vehicle-based tours, to water-based tours including boat rentals, to land-based tours such as walking or hiking tours, to adventurous activities like ziplining and white water rafting. 

The specific coverages encompass everything tour and activity businesses need from an insurance program, including:

  • General Liability
  • Workers’ Compensation
  • Business Auto
  • Umbrella and/or Excess Liability
  • Business Interruption
  • Accident & Medical Policies
  • Professional Liability 
  • Property Insurance
  • Hull and Protections and Indemnity (for boats)
  • Inland Marine Coverage (for equipment)

What Operators Say

So far, the response from operators has been incredibly positive. “This could be game-changing,” said Matthew Meier from MaxTour. “Us tour operators need someone with a bit of clout at our back when dealing with insurance companies, and hopefully, this is it!” 

“Our last insurance provider decided to not renew our liability coverage on Friday and we needed it by Tuesday,” shared Mike Huberty, owner of American Ghost Walks. “I thought we were out of luck and I had a cruise line breathing down my neck since we had excursions for them coming by the weekend. I looked desperately at the Arival website for help and found ProShield. Chris and Granite had us protected again within a day and they even covered Puerto Rico (which our former underwriter refused).”

“I’ve never felt so listened to by an insurance company,” said Torin Kexel from The Flying Bike, one of the tour operators included in the consultations when Arival ProShield was being developed. “The proof is in the pudding, I ended up bringing on Granite to provide our insurance and I know that they’ve been working hard to produce a really excellent product that small to large tour operators are going to really benefit from.” 

Torin Kexel from The Flying Bike shares his experience with Arival ProShield Insurance

Learn More About Arival ProShield Insurance

Arival ProShield is available now, exclusively to Arival Insider Pro Access members! Learn more and sign up for a consultation here. 

Also, we’ve added a suite of informative tools including templates, videos, and other resources to the Arival Insider Pro Access library, designed to help you safeguard your business (no coverage purchase necessary—they’re available to all Arival Insider Pro Access members!). 

Become an Insider Pro Access member today and get access to the full library of Arival research, plus many other benefits such as free consulting sessions and monthly meet-ups, special discounts and 20% off in-person events, and now exclusive access to Arival ProShield insurance (for U.S.-based operators) and resources, all starting from $179 per year.


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Short, digestible research & trends reports delivering insights into our industry, such as The Tour Operator Outlook for 2021. articles
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20% Discount on all Arival in-person events (save up to $300)* based on business type

Arival ProShield – Insurance program
Access to tailored insurance solutions by Granite Insurance is available exclusively for Arival Insider Pro Access Members. Insider Pro Access Members also have access to a suite of resources from Granite Insurance including templates, forms and other informative documents.

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Membership Overview

At Arival, we believe travel can make the world a better place. Our mission is to establish and inspire a diverse community of individuals and companies in the In-destination Industry by providing opportunities to gain insight, share knowledge and build connections. To make it possible for true collaboration, creativity, innovation, and idea exchange to thrive, we are committed to facilitating a welcoming and respectful community for all. This Conference Code of Conduct shares our community expectations and applies to all attendees, employees, exhibitors, speakers, sponsors, volunteers, and other participants at Arival- produced and sponsored events. We empower all participants in our community to actively engage in creating a friendly, inclusive and safe environment for all.

Arival’s core values include the following, and create an expectation for conduct at our events and in online community spaces:

We demonstrate a deep respect for human beings inside and outside our company and for the communities in which they live.
We value integrity and strive to consistently interact with others in ways that are authentic, ethical, and fair.
We are dedicated to transparency, committing to clear, open and honest communication.
We actively pursue and advocate for inclusion, diversity and representation of varying cultural backgrounds, perspectives and ideas

Arival welcomes people from all cultural backgrounds, and does not discriminate on the basis of race, color, creed, gender (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, religion (including religious dress and grooming), marital status, domestic partner status, genetic information, age, national origin or ancestry, military or veteran status, sexual orientation, physical or mental disability, or any other basis protected by federal, state, or local laws.

Accordingly, participants must refrain from displaying any demeaning, harassing, aggressive, or intimidating behavior or materials that would interfere with others’ experience and participation in our community.

If you witness or are subjected to inappropriate or disruptive behavior or have any other concerns, notify an Arival staff member as soon as possible.

Inappropriate or disruptive behavior will not be tolerated. Arival reserves the right to refuse entry to or remove any party from any event or community space at any time when participation or behavior create a disruption or hinder the event or enjoyment of the event by other participants. All determinations are at the sole discretion of Arival, and the decision of the Arival team will be final. Severe breaches of this Conference Code of Conduct may result in disqualification from participating in future events. Individuals expelled due to violating this Conference Code of Conduct will not be eligible for a refund or other consolation.

If you have questions regarding this Conference Code of Conduct or its implementation, please contact us at [email protected].