Q: How is Arival | Activate different?
A: This is about learning through Connections & Community. It is a one-of-a-kind interactive event, co-created with participants and designed to inform and connect the community of creators and sellers of Tours, Activities, Attractions & Experiences. As a participant you will have the unique opportunity to learn and share with fellow creators as well as key industry experts about the business of advancing your business.
Here’s what you can expect:
- Collaborative learning sessions with an eye to the future, exploring topics that matter to you in interactive formats with fellow participants
- Opportunities to co-create the content and engage in the discussion- what matters to participants is what drives the conversation!
- More opportunities to connect with industry colleagues around shared interests and knowledge. Peer-to-peer learning is high-value
- In-depth, interactive learning sessions on critical topics for operators in 2022
- Fun and intimate social gatherings to mingle, mix and make new friends and build new business relationships
Q: Who is Arival | Activate For?
A: Regardless of business size or experience level, Arival | Activate is for:
- In-destination companies interested in improving and growing their business, opportunities and networks
- New tour, activities, and attractions professionals
- Veteran tour, activities, and attractions professionals
- Tech companies, distributors to tour, activities and attractions companies, marketing agencies and anyone involved in the tours, activities, and attractions industry…what we call the Best Part of Travel.
Q: Who facilitates the conversations at Arival | Activate?
A: At Arival | Activate YOU will be part of the speaker roster! As a participant you will have the opportunity to learn and share with fellow creators as well as industry experts about the business of advancing your business.
Arival presenters and facilitators include thought leaders from the leading brands in the In-Destination Experiences Industry including distributors, tech companies, marketing leaders and especially operators of tours, activities, attractions and experiences. At Arival | Activate participants will engage with one another around the topics that matter to you most.
Here is a link to some of our facilitators for Arival | Activate Berlin.
Q: How do I see who else is attending?
A: You can see what businesses and countries are attending on our website under Who is Attending. This is updated every other week. During the event, you will be able to contact these same attendees using the Arival mobile app, Swapcard. An email will go out to registered attendees with more details and information for our event app within a few weeks prior to the event.
Q: What is included in my Arival ticket?
A: With your ticket, you have access to all Discussion sessions, Presentations, Networking and Social events! Lunch is included on Monday and Tuesday for all attendees and coffee breaks will be available in the event space.
Q: Is my hotel included in my ticket?
A: Your Arival | Activate Ticket does not include your hotel. You can book your room through our event website at our conference rates at the Vienna House, or reserve a room at any other hotel of your choice.
Q. When does Arival | Activate start and end to book flights and not miss out?
A: Agenda & Program Overview (coming soon)
Registration will open mid-afternoon Sunday, 29 May with the Welcome Party that evening. We will end at 17:00 on Tuesday, 31 May. Come out for the weekend on 28-29 May to explore Berlin or stay for the week and take advantage of the Arival room rates.
Q. What are your health & safety protocols and cancellation policy?
A: Arival | Activate offers cancellation with a full refund to 30 days prior to the event, as well as a Registration Fee Refund protection plan, which can be purchased with your ticket. For specific coverages see full details here. Hotel reservations may be made up to 6 days prior to the event with no cancellation fee. Many airlines now offer free changes and cancellations for credit. Check with your airline for specific policies.
For complete refund policies, see our Terms & Conditions
Q. Where do I find the agenda?
A: You can find our agenda on our website at Arival Berlin Program. The agenda will be available in the Swapcard event app when it opens. We will share the app link to all registered attendees in the weeks before the event.
Q. Where do I go to Check-In for Arival?
A: Registration/Check-In will be located near the Saphir Room in the conference centre of the Vienna House beginning Sunday, 29 March mid-afternoon. This is also a great opportunity to network and get into the groove of Arival! Registration opens again on Monday at 08:00. If you have not pre-purchased your ticket, you can buy tickets at the event.
Q. What is the dress code for Arival?
A: From casual to formal, whatever makes you comfortable! This is an event specifically for Operators of Tours, Activities, and Attractions. This is not a formal industry, it is about learning, fun, experiences and connections. Arival parties will be indoors in the evenings, so plan accordingly. We want you to get the most out of the event, so come dressed the way that represents our industry- any way that works for you!
Q. Is it necessary for me to wear my Arival badge at the event?
A: YES! Attendees are required to wear their name badge at all times while in the event space or at the evening events. If you do not have your badge, you will not be allowed access to Arival. Should you lose, forget, or misplace your badge and wish to gain entry, you must present a photo ID and will be charged a fee of €25 for replacement.
Q. What should I bring with me?
A: Business cards, your ID, your phone with the Swapcard event app downloaded, maybe something to take notes with, and a readiness to learn, share, and connect!
Q. Will there be food and beverages provided?
A: We will provide coffee breaks as well as lunch on Monday and Tuesday and drinks at Arival sponsored parties. Other meals and snacks are on your own.
If you notified us on your registration of any food allergies, something will be provided that meets your needs.
Q.Where is Vienna House Andel’s Berlin located?
A: Landsberger Allee 106, 10369 Berlin, Germany https://goo.gl/maps/Px5CyLfwPstdR99H6
Berlin Public Transportation Route Planner
This link can be used to see what route to walk, bus transportation stops and approximate taxi fares in euros.
Accessible Transportation Needs
Many of the stops and stations are accessible. Fully or partially accessible connections can be found at: http://www.vbb.de/en/index.html. If an elevator at one of the stations is not working, it will be indicated there. At http://brokenlifts.org/ one can also check which elevators in Berlin are currently not functioning.
Q. How do I get to Arival Berlin?
A: If traveling from within Germany, we recommend traveling with Deutsche Bahn using the Event Ticket with exclusive fixed prices, valid across Germany on all Deutsche Bahn long-distance trains and powered with 100% renewable energy. Make the most of your travel time by using your journeys to and from the event to work, enjoy the on-board services and relax. Book your tickets here.
Transportation options within Berlin include standard taxi service and the ride sharing service MyTaxi as well as bus and train routes. Arival does not provide transportation services to and from the airport. The Vienna House Andel’s Hotel is directly across from the Landsberger Allee S-Bahn stop. The S-Bahn can be used to get to the hotel and to see the sights while you are in town. Purchases can be made here prior to arriving in Berlin.
Transportation from Berlin’s Brandenberg airport. The airport railway station is located in Terminal 1 on level U2. The bus stops for local buses are located on the arrivals level of T1. From there it is also a few minutes’ walk to Terminal 2. From there, follow the signs to T2.
Airport Express (FEX) and regional trains (RE7, RB14) run several times an hour between Berlin Central Station and the station “Flughafen BER – Terminal 1-2”. The S9 and S45 commuter trains run every 20 minutes to Berlin city centre. Buses supplement the service.
Q. Do I need a Visa to go to Arival Berlin?
A: Due to the Schengen Agreement reached in 1985, the citizens of the Schengen member states can travel visa free throughout the whole territory. On the other hand, nationals of non-Schengen countries are permitted to enter the whole area with one unified document known as the Schengen Visa.
In July 2013 a decree was issued by the German Ministry of Foreign Affairs that an invitation letter by the event organizer is as a rule no longer needed when applying for a visa in order to attend an event in Germany.
See full Visa info here
I am still not sure if I need a visa
If you are unsure about your ability to gain entrance to Germany, here is a link. It’s always best to check with your German embassy for more guidance and assistance.
If you are requested to provide a letter, once you have purchased your ticket to attend Arival Activate Berlin please email us at [email protected] to request a Letter of Invitation. Once we have received from you all necessary information, we will email you a PDF that can be submitted along with your other documents. If you are denied a Visa, please send your letter of denial and we will refund you the amount of your ticket.
If you request an Invitation letter, we will issue you one approximately 5 business days after your request or once your ticket payment has been processed.
Q: Why am I paying a VAT on the Congress Registration Fee?
A: You are paying a Value Added Tax (VAT) on the registration fee because it is required by the laws and regulations of the EU and its member states. They establish that VAT must be paid on the fees in the country where the congress is held, regardless of the VAT regulations in the country of purchase.
Q: Can the VAT be recovered?
A: Possibly. Only business companies from the European Union and from these Non-European countries can claim back the German VAT. To recover the VAT you must provide the details of your company – name, address, VAT number or Tax ID – for all expenses invoices and submit all original documentation to your company for its processing. This includes such things as Registration, Lodging and Food invoices. An official VAT invoice for your conference registration will be issued upon completion of the event.
I have more questions about VAT
See full VAT info here